Criterion HCM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Criterion HCM

4.3

(13)

Pricing

Starting at $6.50 per month

About Criterion HCM

HCM Without Compromise.

Criterion HCM offers an HR platform people actually love, combining built-in flexibility with a commitment to your unique needs.
Our purpose-built platform enhanced by CH.Ai — our built-in AI capability — seamlessly adapts to your organization's specific challenges, delivering a unified, intuitive, and powerful user experience. With a focus on realized ROI, Criterion HCM simplifies complex HR tasks, boosts efficiency, and ensures customer satisfaction. We proudly serve over 650 enterprise customers across 10+ countries, achieving a 95% satisfaction rate and 100% uptime. Discover the Criterion HCM difference and transform your HR processes today.

Criterion HCM Screenshots

Criterion HCM Pricing and Plans

Starting price: $6.50 per month

Free Trial

Free Version

Criterion HCM for HR

$11.00

per user, per month

No plan information available

Criterion HCM for Talent Engagement

$6.50

per user, per month

No plan information available

Criterion HCM for Payroll

$6.50

per user, per month

No plan information available

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Criterion HCM Features

Popular features found in Human Resources
Applicant Tracking
Benefits Management
Compensation Management
Employee Management
Onboarding
Payroll Management
Performance Management
Recruitment Management
Time & Attendance
More features of Criterion HCM
360 Degree Feedback
401(k) Tracking
Alerts/Notifications
API
Attendance Management
Attendance Tracking
Check Printing
Dashboard
Deduction Management
Direct Deposit
Document Management
Document Storage
Employee Benefits Administration
Employee Database
Employee Engagement
Employee Onboarding
Employee Portal
Employee Profiles
Employee Self Service
FMLA Administration
Learning & Development
Leave Tracking
Multi-State
Offboarding
Online Benefits Enrollment
Payroll Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Self Service Portal
Succession Planning
Tax Compliance
Time Off Management
Time Off Requests
Timesheet Management
Time Tracking
Training Management
Vacation/Leave Tracking
W-2 Preparation
Wage Garnishment

Criterion HCM User Reviews

Overall Rating

4.3

Ratings Breakdown

46%

Secondary Ratings

Ease of Use

4.4

Value for money

3.9

Customer support

4.3

Functionality

4.5

Joel Neil W.

Verified reviewer

Media Production

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed August 2023

Good For Talent Engagement Solutions

Integrated with other HCM software, worked on the talent engagement, outcome was satisfying.

Ratings Breakdown

Ease of use

Functionality

Pros:

Interface looks good and appealing when you adapt to it. Shows history of anything you need and creates quick graphs in real-time.

Cons:

Not very easy to use at the beginning, lots of features that we do not use regularly. Need to keep simple.

Mac B.

Verified reviewer

Consumer Goods

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed November 2023

Great software for HR and employees

Overall, it is a great platform for managing our time-off and payroll. I love that I can see how much of my pay is going towards taxes, and all the different breakouts. I would recommend it to companies looking for HR platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the functionality for signing up for courses/lessons that we have to do as a company. It's super easy for me to register for classes on Criterion, and it syncs to my calendar. I also really like the time management aspect of it, where I can see how many PTO day's I have left in a year.

Cons:

I feel as though the UI is a bit dated - it looks a bit old, but that could be something we can change on our end.

Linda D.

Verified reviewer

Retail

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed February 2021

Buyer Beware!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to see an employee's history. The time clock functionality is definitely a plus. Processing payrolls are streamlined with minimal data input. The re-hiring feature is very beneficial.

Cons:

There is a rounding issue with reports. The actual amount paid to employees' do not match reports. Very difficult to get issues resolved timely, if ever resolved. The system does not have the capability to create files to upload for state W-2 reporting (even though we were told that would not be a problem before purchasing). Many times it has taken up to 45 minutes to log into the system. It is difficult to get reports that meet certain needs for reporting benefits. End up using several reports to consolidate into one for the required reporting information. Issues with employees that live is one state and work in another state.

Reasons for choosing Criterion HCM

Based on the demo and information given to us, it seemed like the best fit for our organization. The sales team did not provide accurate information.

Reasons for switching to Criterion HCM

Sage Abra was end of life. We didn't have a choice but to change payroll software.

Chelsey R.

Verified reviewer

Construction

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed December 2021

Criterion for nation-wide construction company

We eliminated double entry, have saved money and storage on saving personnel files and are able to customize access to many people to use the system as it works best for them while maintaining security.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and to be trained on. Everything filters into the appropriate to eliminate double entry

Cons:

Employee history could include more information for companies who have employees who come and go multiple times.

Alekhya H.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed March 2023

My experience with criterion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Minimum data input with faster payroll processing.It is very faster to look for employees information. Great utility tools for minimum data input. The double entry problem is also eliminated

Cons:

There is a slight lag due to heavy load and thereby performs slow

Susan V.

Used daily for less than 6 months

Review source

Reviewed January 2018

Good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is truly an HR software built with HR end users in mind. The fact that positions are separate and allow you to track FTEs is logical versus some that I previewed that make simple things like EEO codes driven by the employee record versus the position record.

Cons:

Flexible report writing features, or lack thereof. Getting data back out of the system in the form of reports is not user friendly.

Megan S.

Management Consulting

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2018

System is great, data upload is iffy, customer service is acceptable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the amount of things you can do with the service is amazing. Reports are easy to customize and pull

Cons:

The customer service has been slow to respond and has not had some of the answers needed. The difficulty of doing a large upload

Peggy D.

Used unspecified for unspecified

Review source

Reviewed August 2014

ESS Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I really appreciate the support that is provided. They are very quick to respond to any problem that I have and also to communicate where they are in the process. What I like best about the product is the ease of looking up information on an employee. Being able to see their history at my fingertips is awesome.

Cons:

It runs a little slow sometimes, but there is really nothing I don't like.

Laura S.

Legal Services

Used unspecified for unspecified

Review source

Reviewed August 2014

Criterion HCM - Perfect Software