Medallia Ideas 2026: Benefits, Features & Pricing

At C Space, we used the platform to build a collaboration platform for Omnicom called SHAPE. It's a place where people who work in agencies all over the holding company can collaborate and contribute ideas to client challenges. Working with Crowdicity has been a pleasure and we chose it both because of its functional ability, and because of the team behind it. They're collaborative, open to feedback and implement changes quickly, and give our team support whenever we require it.

We have been using Crowdicity for about a year now on a wide range of projects. Born as an internal idea management platform, we tend to use it far more creatively than this because its ease of use and UI makes it an ideal platform for a wide range of crowd intelligence activities. The customer service and personable back office support is excellent, so unlike a faceless uneducated customer service of so many of its competitors. It takes about a day to grasp how to use the system on a surface level but there is so much depth to it that you will continually be thinking of smarter ways to engage your community with it. On the down sides, it is only available in English and German currently, though I am being told this is changing. And users cannot embed video into it directly, a feature we would dearly like to have. Also, since it is an idea management platform it doesnt have the quantitative tools (polls, surveys etc) that some of its competitors have... but we find that you can work around that and set up challenges in such a way that the participants will essentially be doing the same thing. Overall, as a crowdsourcing agency, we regularly audit the market for idea management and online market research community tools. I've counted over 200 in existence. I would put Crowdicity in the top 5.

I have used Crowdicity for two Horizons - NHS England projects and have seen the platform built for Dorset Healthcare. The platform was intuitive and easy to use. There was impressive support from the Crowdicity team especially Amy who responded to our needs and suggested alternative ways we could engage our international participants. Both projects were a major success and fun to do.

We are a not-for-profit social enterprise researching and exploring pioneering new ways for communities to work better together, to tap into the genius of the people who live there to make their home town a better place to work, live and play. We have a vision that Community IdeasBanks will become a standard feature of every locality over the next 5-10 years. The Barry IdeasBank aims to be a successful international case study demonstrating how communities can improve their situations and make the most of their potential by sharing ideas while enabling local public services to adopt new partnership ways of working through collaborating with their communities by creating new facilities for community creativity, open source innovation and crowdsourcing. The project successfully uses 'blended' creativity, using both on and off-line activities. It is a partnership between Barry Town Council, the Vale of Glamorgan Council, Pride in Barry and the Royal Society for Arts, Manufactures and Commerce (RSA). The Crowdicity platform enables us to concentrate on community engagement confident that we have a very sound technical platform for subsequent idea management. The idea software enables us to devise new ways of community crowdsourcing. It provides a credible, easy-to-use, visually attractive site. It is easy to manage, and the customer service has been excellent.

I have used Crowdicity for a number of initiatives / projects over the past four years, all within the NHS (both local NHS Foundation Trust and national NHS Improving Quality work) and have continually been impressed and inspired both by the software's functionality and the wider support and care package that comes with the Crowdicity team. The pros: - a vibrant and social interface that makes you want to get stuck in - fully customisable so you feel like it's your own platform, not something 'off the shelf' (something that is vital if you're to engage your crowd) - this software is bursting with functionality and I think I've only ever scraped the surface of what it can help me achieve - (ref: previous bullet point) it might be packed with features and capability, but it's so easy and intuitive to use (not often you get that balance right!) - the Crowdicity team are undoubtable guru's in this field of international crowdsourcing and getting people engaged to have their say - ongoing developments to the software mean that you get the latest features, thanks to the team who are constantly striving for improvement, quality and excellence The cons: - I really can't think of any other than I'd like to use it a whole lot more and wish all my work could be crowdsourced in this way! We're only just starting to realise the benefits of this kind of software in the NHS

The Crowdicity software has provided us with an intuitive, easy to access (desktop, mobile) and therefore easy to implement platform to bring otherwise isolated individuals and teams together to share challenges and ideas. Many of its features are flexible and therefore can be tailored to fit in with your business/innovation processes or to suit the requirements of a particular challenge you are launching across your community. We have used the platform to identify key needs and challenges, asked staff to share their thoughts and ideas in response to specific challenges and to generally bring together staff across numerous hospital and community sites online. Being able to manage activity via tailored functions and groups has been key to this. Our end to end experience of using this software has been excellent. On first approaching Crowdicity to understand more about their product through to rolling it for use across our organisation, we have been supported with helpful insight, appropriate training and responsive customer service. Crowdicity regularly add new features and updates to keep the platform current and its functionality relevant. The Crowdicity team have great depth of knowledge, not only of the fuctionality of their software but of the whole area of ideation, effective communication online and harnessing the power of the crowd.

We have used Crowdicity to great effect to generate innovative ideas. Our first "Innovation Week" has been a great success in large part due to the ease of use and Crowdicity's engaging front end. People enjoy the opportunity to share ideas on the platform and the social media style interaction it provides.

We have now been using Crowdicity for a bit more than a year, with more than 5 different communities. While there are always things that could be improved, working with the Crowdicity customer service has been a really pleasant experience - usually you find a good solution, and bugs are fixed quickly. Participants usually find it easy to use the Crowdicity platform, and we are now receiving few complaints. What distinguishes the Crowdicity platform from other systems that we have looked at: You don't have to pay them to configure individual challenges for you, because the back end is so easy to use that you can do it yourself. This gives us a lot of flexibility to respond to unexpected events, and we can set up new challenges very quickly if required. We have looked at quite a lot of different vendors (one of them even said that he never had a client who evaluated their platform as carefully as we did), and I would certainly chose Crowdicity again.