Squadcast 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Squadcast

4.6

(9)

Pricing

Starting at $12.00 per month

About Squadcast

Squadcast is the Only integrated platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.
Our goal is to be the most user-friendly incident management platform helping engineers do on-call scheduling and incident response the SRE way.
Over the last few years, we have been diligently building and learning how to make alerting & on-call management more intuitive at a reactive level and automate SRE workflows at a proactive level. Our approach to long-term reliability, by rapidly evolving the way incident management is carried out, has resonated well with DevOps/SRE/IT teams globally.
Through our platform, we continue to demonstrate to companies how easy it is to adopt SRE practices which in turn helps them improve their incident resolution metrics and, ultimately, the reliability of their systems.
Our mission is to democratize SRE and become the central Reliability Workflow Platform for organizations of all sizes - be it a hyper-growth startup or a large-scale enterprise.

Benefits:

4x faster Time to Recovery : Reduce noise using deduplication. Make incidents...

Squadcast Screenshots

Squadcast Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

Pro

$12.00

per user, per month

No plan information available

Premium

$19.00

per user, per month

No plan information available

Enterprise

$26.00

per user, per month

No plan information available

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Squadcast Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of Squadcast
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Audit Trail
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communications Management
Configurable Workflow
Contact Management
Corrective and Preventive Actions (CAPA)
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Disaster Recovery
Email Alerts
Event Logs
Event Triggered Actions
Incident Reporting
Investigation Management
Issue Management
Issue Scheduling
Issue Tracking
IT Incident Management
IT Reporting
Knowledge Management
KPI Monitoring
Mass Notifications
Mobile Access
Mobile Alerts
Monitoring
On Call Scheduling
Performance Metrics
Prioritization
Push Notifications
Real-Time Notifications
Real-Time Reporting
Recurring Issues
Reporting/Analytics
Reporting & Statistics
Risk Alerts
Role-Based Permissions
Rules-Based Workflow
Scenario Planning
Scheduling
Search/Filter
Service Level Agreement (SLA) Management
Single Sign On
SMS Messaging
Status Tracking
Tagging
Task Management
Templates
Third-Party Integrations
Timeline Management
Two-Way Communication

Squadcast Integrations

CircleCI

GitHub

Datadog

Jira

Sentry

Freshping

See all 46 integrations

Squadcast User Reviews

Overall Rating

4.6

Ratings Breakdown

89%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.2

Customer support

4.4

Functionality

4.2

Have you used Squadcast and would like to share your experience with others?

Bruno C.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for free trial

Review source

Reviewed October 2021

It is the system that does best what it sets out to do

For two years I worked as an IT services manager for a public agency. During this period, I tested multiple tools in order to select a tool for acquisition, but I ended up deciding to build an in-house tool to specifically meet our demands.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

As stated in the title, the functionalities provided in the platform work very well: the interface is aesthetically pleasing, easy to use and understand, the presentation of the flow in which tickets and issues are escalated is very clear and the data analysis can be done in the platform is exceptional, including calculating metrics and performance indicators of the IT services in question.

Cons:

The problem is not what the platform does (because what it does, it does well), but what it doesn't do. As it is not a complete solution, it requires IT teams to operate multiple systems. The idea of separating IT services from the elements that make up the service is good, but it requires using integration with another platform just to take care of the elements that make up the services. This can increase the final cost of the IT service management solution.

Reasons for switching to Squadcast

OTRS is an excellent tool to deal with tickets from external customers, but to deal with the management of IT services provided it doesn't work well, hence the role of solutions like Squadcast.

Morgan N.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2024

A Must Have for Podcasters!

Overall we are very pleased with this platform that we utilize to record podcast episodes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Creating and scheduling the events are incredibly easy. I enjoy the dashboard as it makes staying organized and updated on all meetings very simple. The recording quality is also fantastic in addition to the ease to download the files into our other software.

Cons:

We haven't ran into any issues or dislikes at this time.

Reasons for switching to Squadcast

We needed a platform that downloaded the files locally to enhance our overall recording quality.

Sylvia G.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for free trial

Review source

Reviewed February 2023

Poor service

Very poor

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I didn’t like anything about their services. You never speak to a person

Cons:

never use the software. Their service is poor management the whole company. no communication No good phone numbers. There’s never anyone to speak to. They say 7 days free trial. Collect your information credit card information you cancel, but they still charge You be careful. They did this to me two months in a row. Never got my money back!

Reasons for choosing Squadcast

To try it out

Reasons for switching to Squadcast

Squad cats poor service, lack of communication. Unprofessional.

Utkarsh T.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Squadcast: Been there.

Best Centralised incident management tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Custom definable escalation policy - You can integrate with N number of services with Squadcast - Complete transparency of the incident response process - Simple UI/UX and brilliant features to eliminate unwanted alerts

Cons:

I can't find any, really happy as of now

Reasons for choosing Squadcast

Good features and functionality and ease of use.

Dhavan M.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed July 2023

Most reliable platform for incident management and on call support

I had a great experience with Squadcast. It is a very easy-to-use and efficient tool for incident reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Squadcast is one of the most efficient tools for incident reporting and management. It is very accurate and provides real-time notification of incidents. It also allows the management of on-call support and setting up escalation policies to ensure a timely response. I also like its ability to identify recurring issues. It is also very simple to integrate Squadcast with another monitoring app like a new relic.

Cons:

I can't think of anything which needs improvement in Squadcast

Priyanka S.

Information Technology and Services

10000+ employees

Used daily for less than 12 months

Reviewed February 2019

Huge relief, dramatically simplifies on-call.

It’s a great product for incident management. The team, and founders are directly accessible. We’re considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We had a large team of 150 engineers, and we didn’t have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with read-only-access, and customized bulk pricing for the rest. Squadcast has really helped us with easy handovers, and a great mobile interface.

Cons:

Really happy for now as we are yet to experience any issues with Squadcast.

Richa K.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed February 2019

Great value, superb responsiveness to feature requests

We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It’s become easier to configure this in Squadcast.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn’t find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks.

Cons:

None yet. It’s simple and straightforward to use.

Roger M.

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed February 2019

Reliable Incident Alerting

We use Squadcast to get alerted on our systems that need to have high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and set up. Multiple notification options - I usually prefer in-app notifications to text/phone calls while others on my team get calls and use IVR to ack alerts. Alert Forwarding is also useful when we are not available for doing regular on-call.

Cons:

more customizations would be cool but not a deal breaker as it works as expected

Parag A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Best PagerDuty alternative ever

We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has increased.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Incredible alternative to PagerDuty - better features, at a lower pricepoint. We couldn't afford PD for our entire team, but it was a good move to use Squadcast across the board. Unlimited free stakeholders is a godsend.

Cons:

We have all the integrations we need but more integrations might be helpful for us in future. Hope they add them soon.

Showing 1 - 9 of 9 Reviews