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Sunrise ITSM

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Overview
Reviews

Sunrise ITSM 2026: Benefits, Features & Pricing

Wondering if Sunrise ITSM is right for your organization?

Our ITSM Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Sunrise ITSM
Sunrise ITSM
4.4
(10)

Pricing

Starting at £40.00 per month

About Sunrise ITSM

With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your organisation. What distinguishes us is our extensive suite of over 30 configurable modules, empowering businesses to customise their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software significantly enhances IT processes.

As a proud member of the Volaris group, we blend stability with innovation. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a distinction held by only two vendors in the market.

We are service desk specialists! Our Sunrisers bring extensive experience in working on, managing, building, auditing, and enhancing service desks. Currently, we are focused on developing service desk and IT service management solutions to support those who matter most to us.

Sunrise ITSM Screenshots

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Sunrise ITSM Pricing and Plans

Starting price: £40.00 per month
Free Trial
Free Version

Basic

£40.00

per user, per month

No plan information available

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    Sunrise ITSM Features

    • Popular features found in ITSM
      Access Controls/Permissions
      Activity Tracking
      Alerts/Escalation
      Alerts/Notifications
      Configuration Management
      Contract/License Management
      Knowledge Base Management
      Release Management
      Service Catalog
      Service Level Agreement (SLA) Management
      Support Ticket Management
    • More features of Sunrise ITSM
      Activity Dashboard
      Analytics
      API
      Approval Process Control
      Asset Lifecycle Management
      Asset Tracking
      Audit Trail
      Automated Routing
      Availability Management
      Benchmarking
      Capacity Management
      Change Management
      Chatbot
      Chat/Messaging
      Client Portal
      CMDB
      Compliance Management
      CRM
      Customer Database
      Customer Support
      Customizable Branding
      Customizable Fields
      Customizable Forms
      Customizable Reports
      Customizable Templates
      Dashboard Creation
      Data Import/Export
      Document Storage
      Drag & Drop
      Email Management
      Email Templates
      Help Desk Management
      Incident Management
      Interaction Tracking
      Inventory Management
      IT Asset Management
      IT Reporting
      IT Risk Management
      Knowledge Management
      Live Chat
      Localization Automation
      Macros/Templated Responses
      Mobile Access
      Multi-Channel Communication
      Performance Metrics
      Prioritization
      Problem Management
      Procurement Management
      Project Management
      Real-Time Chat
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Release & Deployment
      Remote Access/Control
      Reporting/Analytics
      Reporting & Statistics
      Resource Allocation & Planning
      Scheduled/Automated Reports
      Self Service Portal
      Service History
      Service Request Management
      Social Media Integration
      SSL Security
      Support Ticket Tracking
      Surveys & Feedback
      Task Management
      Third-Party Integrations
      Ticket Management
      Workflow Management

    Sunrise ITSM Integrations

    Jira
    Jira
    Slack
    Slack
    Microsoft Teams
    Microsoft Teams
    Microsoft Exchange
    Microsoft Exchange
    Microsoft SharePoint
    Microsoft SharePoint
    Automox
    Automox

    See all 18 integrations

    Sunrise ITSM User Reviews

    Overall Rating

    4.4

    Ratings Breakdown

    5

    50%

    4

    40%

    3

    10%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.8

    Value for money

    4.8

    Customer support

    4.4

    Functionality

    4.4

    SE

    Samuel E.

    Verified reviewer

    Information Technology and Services

    501-1000 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2022

    Best ITSM Solution

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Ease of use and prompt customer service on the go
    Cons:
    For me i do not think the solution has a defect for now.

    Reasons for switching to Sunrise ITSM

    I switched form Jira and Service Desk because the customer service feedback for resolution was taking so much time and SunRise ITSM was instant.

    Read More

    SH

    Sonia H.

    Verified reviewer

    Medical Practice

    2-10 employees

    Used monthly for less than 2 years

    Review source

    Reviewed January 2025

    Great Software

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The ease of navigating the software and great suport
    Cons:
    So far I haven't found any cons. Its very user friendly

    Read More

    JO

    Joshua O.

    Verified reviewer

    Translation and Localization

    1001-5000 employees

    Used daily for less than 12 months

    Review source

    Reviewed December 2022

    Sunrise is the first friendly ITSM portal I have used in all time

    3

    Superb, Past tickets can be reviewed easily and with incident number

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    Its fast and user friendly, anyone can use it without prior training. It also helps in IT asset management.
    Cons:
    The ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs

    Reasons for choosing Sunrise ITSM

    I found it more better and easier to use.

    Read More

    JG

    John G.

    Verified reviewer

    Non-Profit Organization Management

    1001-5000 employees

    Used daily for more than 2 years

    Reviewed November 2022

    Sunrise ITSM

    5

    The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies. We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination. We use the software as the backbone of our ISO 40000 accreditation.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The product is robust, and the implantation process is fast, capable and totally customisable. We went from initial design to live in just over three weeks. The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants.
    Cons:
    This software is ONLY limited by your own ability to create solutions - I can't critise the software at all

    Reasons for choosing Sunrise ITSM

    Of all the demos, it seems to be the most 'complete' out of the box - the consultants were able to answer all of our questions comfortably and competently - they were able to demo the product swiftly, with none of the 'oh, that will be in the next release' type of responses, and whilst not the cheapest of all we saw it appeared to be the best product

    Reasons for switching to Sunrise ITSM

    It was cheaper to buy and implement Sunrise, AND employ a Service Desk Manager, and 5 service desk analysts than to continue with the outsourcing company. It also gave us better control of our processes and policies.

    Read More

    GM

    Greg M.

    Verified reviewer

    Food Production

    10000+ employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2022

    Easily Customisable, Flexible Service Management Application

    5

    Can't fault the application, can be implemented very quickly and support is very efficient!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The application is so flexible that you can make it work for your own business in anyway you want. Allows you to use across many business functions and security keeps it all apart. Once mastered you can create whatever you want, whenever you want. Couldn't ask for more from a service management tool. Integrations via API are easy to set-up and allow you to increase it's use with other end user productivity suites.
    Cons:
    Nothing, once you learn how it can be used you can do almost anything you want!

    Read More

    MC

    Mike C.

    Verified reviewer

    Health, Wellness and Fitness

    501-1000 employees

    Used daily for more than 2 years

    Reviewed November 2022

    Good customisable ITSM application

    5

    The whole system makes ITSM more efficient and enables the teams to be more proactive.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Very good incident and change management workflows. Everything is very customisable meaning it can be streamlined to fit existing business processes easily.
    Cons:
    Built in reports aren't as good as expected, but it's possible to dump data out into Excel and use that to produce KPI information.

    Reasons for choosing Sunrise ITSM

    Sunrise ITSM matched around 98% of our specific selection criteria. Much higher than other applications we considered.

    Reasons for switching to Sunrise ITSM

    Much better product than what we had before.

    Read More

    BO

    Bolanle O.

    Verified reviewer

    Consumer Goods

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed December 2022

    Best Task Tracking App

    4

    Execellent

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Ease of use. Users friendly. Give users the atmosphere to track easily.
    Cons:
    There is nothing one can hate about this particular App. Is simply the best so far.

    Read More

    BW

    Babajide W.

    Verified reviewer

    Health, Wellness and Fitness

    501-1000 employees

    Used daily for less than 2 years

    Review source

    Reviewed December 2022

    Best ITSM App

    4

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    The most efficient ITSM App ever used, easier to deploy and most expecially it is user friendly.
    Cons:
    Since I have been using it, I don't have any negative feedback.

    Read More

    IO

    Ifeoluwapo O.

    Verified reviewer

    Accounting

    11-50 employees

    Used monthly for less than 2 years

    Review source

    Reviewed March 2023

    Sunrise ITSM honest review

    4

    It is excellent, past tickets can be reviewed with ease.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    3
    Customer support
    4
    Functionality
    icon
    Pros:
    It is user friendly, and can be used in IT asset management.
    Cons:
    The front end needs to be worked upon to look more attractive and the ICONS are too large.

    Read More

    GO

    Gideon O.

    Verified reviewer

    Banking

    11-50 employees

    Used weekly for less than 6 months

    Review source

    Reviewed December 2022

    Best use of sunrise ITSM

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Lolthe web app was easy to use and user friendly, it helps in tracking projects and daily task
    Cons:
    a good app like this don't have cons, as it serves me right and all my users enjoyed it

    Read More

    Showing 1 - 10 of 10 Reviews
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