ALVAO Service Desk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ALVAO Service Desk

4.6

(29)

Pricing

Starting at $36.00 per month

About ALVAO Service Desk

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.

ALVAO Service Desk Screenshots

ALVAO Service Desk Pricing and Plans

Starting price: $36.00 per month

Free Trial

Free Version

Start

$36.00

per user, per month

Plan includes:

Service Desk
Service Catalog
Change Management
Recurring Changes
Incident Management
Problem Management
Request Management
Knowledge Base
Self Service Portal
Full Audit Log

Standard

$54.00

per user, per month

Plan includes:

ALVAO for Outlook
ALVAO for Teams
Customer Satisfaction Survey
Advanced Workflows
Power BI Integration
Microsoft Copilot Integration

Professional

$63.00

per user, per month

Plan includes:

Azure DevOps Connector
 Service Desk Enterprise API
 Service Desk Custom Apps
Power Automate integration
Zabbix integration Knowledge base - Sharepoint Connector
JIRA Connector
Microsoft Multidomain Authentication

Enterprise

$84.00

per user, per month

Plan includes:

Ticket AI Assistant
Automatic Content Translation
Knowledge Base AI Assistant
Independent Reporting Storage
Sandbox (without SLA guarantee)
ALVAO Intelligence (AI)

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ALVAO Service Desk Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of ALVAO Service Desk
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Availability Management
Benchmarking
Change Management
Chat/Messaging
Client Portal
CMDB
Collaboration Tools
Commenting/Notes
Communications Management
Configurable Workflow
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Disaster Recovery
Document Management
Drag & Drop
Email Alerts
Email Management
Email Templates
Event Logs
Forms Management
Generative AI
Help Desk Management
Incident Reporting
Inventory Management
Investigation Management
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Incident Management
IT Reporting
IT Risk Management
Knowledge Base Management
Knowledge Management
Live Chat
Localization Automation
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Language
OSHA Compliance
Prioritization
Problem Management
Procurement Management
Project Management
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Release & Deployment
Release Management
Reminders
Remote Monitoring & Management
Reporting & Statistics
Resource Allocation & Planning
Risk Alerts
Risk Analysis
Risk Assessment
Role-Based Permissions
Rules-Based Workflow
Safety Incident Management
Scheduled/Automated Reports
Security Tools
Self Service Portal
Service Catalog
Service History
Service Level Agreement (SLA) Management
Service Request Management
Single Sign On
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Third-Party Integrations
Widgets
Workflow Management

ALVAO Service Desk Integrations

Microsoft Power BI

Microsoft Outlook

Microsoft Azure

Microsoft Power Apps

Easy Redmine

Microsoft Teams

See all 23 integrations

ALVAO Service Desk User Reviews

Overall Rating

4.6

Ratings Breakdown

62%

34%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.6

Functionality

4.4

Lukáš S.

Verified reviewer

Government Administration

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Great product and the support team

Reduce manual processes and tasks and automate key processes that take too much of my team's time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly.

Cons:

We are in a highly regulated industry, so we can't use the system to its full extent.

Ondřej M.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Great Ticket System

Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization

Cons:

Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme.

Reasons for switching to ALVAO Service Desk

This solution had too limited function for our use

Martin C.

Verified reviewer

Automotive

501-1000 employees

Used daily for more than 2 years

Reviewed April 2020

ALVAO Service Desk

We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Useful and universal tool for ESM ITSM/ITIL support Quite a few interesting functionalities Connection with AM tool Console and WebApp for users

Cons:

Worse, more complicated, inconsistent UX Deploy of customization aren't easy and complex Poor support and FIX release (long time bug repair) New/updated functionality and improvements comming too late Missing function of User Activity Monitoring tool which has been retired Poor function improvements for the SDC (just WA development preference) In some cases bad license terms and pricing

Reasons for choosing ALVAO Service Desk

Thanks to the connection with AM tool and the expected functioning as a whole ITSM/ITIL perspective

Frantisek S.

Verified reviewer

Automotive

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Pretty decent ticketing system

Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc.

Cons:

There is a room for improvement in the reporting.

Reasons for choosing ALVAO Service Desk

The solution was too expensive for our use.

Reasons for switching to ALVAO Service Desk

Did not provide capabilities needed features. Limited ITAM.

Jaroslav J.

Verified reviewer

Furniture

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Realy good product for IT management

Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place.

Cons:

I can not find anything that would not be sufficient for our needs.

Reasons for choosing ALVAO Service Desk

ALVAO better fits to our needs compare to Jira.

Tomas K.

Verified reviewer

Automotive

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

All in one consolidated IT tools

Fully customizable in views, defining categories, access rights, designing of UI - tiles, icons. Users&assets&tickets in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Complex IT system cosolidating entire IT supporting scope - servicedesk, asset management, reporting and many others

Cons:

I'm missing some main dashboard with simple statics showing. Also GUI could be designed more simple and more friendly.

Reasons for switching to ALVAO Service Desk

Due to end of support and necessity to use more complex tool.

Martin H.

Verified reviewer

Oil & Energy

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

ALVAO Service Desk review after 3 years of use

Would recommend ALVAO other organizations.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

- Standardization of IT processes. - Search and record across all tickets (also suitable for analysis of resolved tickets. - Transparency and overview

Cons:

Connection with on-premise exchange sometimes drops for a while.

Reasons for choosing ALVAO Service Desk

Simplicity of application and use, easy to implement, better user experience.

KŠ

Karel Š.

Verified reviewer

Furniture

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Key software for our IT

The system provides full transparency of our processes and work. We can finally analyse key information and track recurring issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The service desk allows to manage even very complex procesess quite easily and quickly, the integration capabilities are very decent and cover our needs. Also implementation was pretty quick and the team was realy helpful with initial setting and also with further technical support.

Cons:

Sometimes a bit complex to set up custom fields in tickets.

Reasons for choosing ALVAO Service Desk

Jira did not provide the capabilities we needed.

Miroslav K.

Verified reviewer

Retail

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

ALVAO Service Desk

Fast and clear web interface - easy and user friendly operation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

An easy to use environment with features. Great support from Alvao. Web interface.

Cons:

Based on my current experience with Alvao, I can't pinpoint anything I dislike about it.

Tomáš A.

Verified reviewer

Automotive

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

A clean, Windows-like appearance ticket system.

Overall, I like working with the program. It has a clean and user-friendly web interface. A fast and responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the visual design of the program. It was clear, well-organized, and pleasant to look at. The layout made the program easy to use and visually appealing.

Cons:

I didn't really get used to the Outlook add-in. It cannot be used as a wiki or documentation tool. Only partially — there are no features for creating structured knowledge bases or detailed internal guides.

Showing 1 - 10 of 29 Reviews

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