IFS assyst 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if IFS assyst is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

IFS assyst

3.5

(4)

Pricing

Starting at £15,000.00 one time

About IFS assyst

assyst by Axios Systems is an IT services management solution that offers service management, service catalog, self-service, asset management and collaboration within a suite. Its interface makes use of drag-and-drop tools and allows users to design interface and functions for their processes.

assyst provides end users with a customized catalog of frequently requested services, which allows users to manage request services and ticketing process. assyst also provides a self-service portal for customers to handle requests on their own.

assyst features IT governance, which allows users to implement ITIL and COBIT practices, manage IT service portfolio and prepare performance reports for IT function. The product also features multi-channel collaboration, which allows teams to communicate via chat, email, mobile, social and web options.

assyst is available as Software-as-a-Service (SaaS) or as an on-premise installation. It offers solutions tailored for multiple industries, such as health care, manufacturing and the public sector.

IFS assyst Screenshots

IFS assyst Pricing and Plans

Starting price: £15,000.00 one time

Free Trial

Free Version

Basic

£15,000.00

one time

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

IFS assyst Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of IFS assyst
Asset Tracking
Availability Management
Change Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Customer Database
Document Storage
Email Management
Incident Management
Interaction Tracking
Inventory Management
IT Asset Management
Knowledge Base Management
Maintenance Management
Problem Management
Project Management
Release Management
Remote Access/Control
Service Catalog
Social Media Integration
Supplier Management
Support Ticket Management
Ticket Management

IFS assyst User Reviews

Overall Rating

3.5

Ratings Breakdown

25%

Secondary Ratings

Ease of Use

3.3

Value for money

4.5

Customer support

4.0

Functionality

3.3

Have you used IFS assyst and would like to share your experience with others?

Marco D.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

ITSM tool

Very happy, easy to configure and use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use, features, ROI, fast implementation, Quick win

Cons:

Graphics could be improved, lots of clicks

Susan S.

Used unspecified for unspecified

Review source

Reviewed April 2016

Great system, easy to learn and use.

We implemented assyst in 2013 and only implemented the Incident portion. We chose assyst over their competitors for several different reasons: the automation of the Operating Level Agreement (OLA) which we were doing manually before, automated reporting, ease of use, robust knowledgebase, and were able to roll out to several of our associating organizations. We have several customizations and even with them, assyst was easy to configure. We are in the process of upgrading to the latest version and will be configuring/using Problem Management and Mobile, later this summer. We like that it is an "all in one" application, instead of having to purchase multiple applications that may or may not work with each other. We have run into a couple roadblocks with the OLA process; however, this is due to our OLA customized process and not what is out of the box. Enhancement requests and issues take a while to get fixed/implemented. One of the biggest issues we have with the system is that it is difficult to work cases if a user working in multiple departments. Support is still investigating this issue. Another con is with the searches; they could be more robust with "If this, then that" searches. There was a very small learning curve from our previous system (Remedy) to Assyst.

Ratings Breakdown

Ease of use

Customer support

Verified

Reviewer

Public Safety

Used daily for more than 2 years

Review source

Reviewed May 2018

Extremely powerful software, but not without its quirks

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The primary strength of assyst is the very thorough and well developed platform that it is built on to assist in automation or application development. After being an admin for several years, I am grateful for the extensive documentation that is available on the vendor's wiki. The integrations that are available for extending the base functionality are excellent and have enabled us to create some powerful automations to streamline some of our business processes. The tools they have to develop features within the app itself (particularly the customizer and the process designer) while a bit clunky are also very powerful tools that enable us to easily customize the software to meet the needs of our various clients. Building out the self service module has allowed our organization to realize significant time savings for our helpdesk staff.

Cons:

While very powerful, I've also found it to be very quirky, and even quite buggy. Our team has discovered several confirmed bugs over the years, some of which have been fixed, others have not. Additionally, there are some features that seem like a no brainer to have included, but are not present, forcing us to come up with unusual and confusing workarounds to solve what seems like a simple need. We spend a non-trivial amount of time on these things, and trying to find ways to work around the design of the application to meet our business needs, when it really seems that some of these things should have been baked in from the beginning. Additionally, we've seen increased instability in the software since upgrading to the latest service pack several months ago. Fortunately, the support team has been pretty helpful, but these frustrations eat up our time and hold us back, preventing from further developing the platform to meet the demands of our organization.

Chris C.

Verified reviewer

Higher Education

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Assyst Did Not Satisfy Our Needs, So We Switched to ServiceNow

Help Desk Management, configuration management, knowledge base repository -- all were very challenging to use.

Ratings Breakdown

Ease of use

Functionality

Pros:

I did not like this software at all and was glad we made the switch to ServiceNow. It was easy to enter tickets into the system, but all other functions were lacking.

Cons:

Outdated user interface, very challenging to learn and use, the way the information was presented was confusing, no meaningful reporting.

Showing 1 - 4 of 4 Reviews