Mproof 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Mproof

4.0

(3)

Pricing

Starting at €69.00 per month

About Mproof

Clientele ITSM is a hybrid IT service management (ITSM) suite that provides managed service providers and external service organizations with support for different types of incidents, service requests, request for comments (RFCs), service level agreements and more. The solution can be deployed either on-premises or hosted on the cloud.

Clientele ITSM offers users customer relationship management (CRM) functionalities such as invoice management, customer data management and more. The solution offers a central dashboard that displays open tickets and other performance metrics. It also offers integration with applications like Microsoft Exchange, Microsoft Office, AFSAS and Exact Online.

Additionally, Clientele ITSM offers features like opportunity management, trend analysis, audit logs, escrow agreement, a self-service portal and more.

Cloud-based services are offered on a monthly subscription basis while the on-premise solution can be purchased with a one-time licence fee. Support is offered via phone and email.

Mproof Screenshots

Mproof Pricing and Plans

Starting price: €69.00 per month

Free Trial

Free Version

Basic

€69.00

per feature, per month

No plan information available

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Mproof Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Mproof
Activity Dashboard
Availability Management
Change Management
Incident Management
Problem Management
Project Management
Self Service Portal
Third-Party Integrations

Mproof Integrations

Microsoft 365

Mproof User Reviews

Overall Rating

4.0

Ratings Breakdown

33%

Secondary Ratings

Ease of Use

3.7

Value for money

4.3

Customer support

4.7

Functionality

4.3

Have you used Mproof and would like to share your experience with others?

Arjan v.

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2017

Great software to help us out with our business

We are using Clientele ITSM for managing our projects, storing customer data and for quote management. We are happy with the dashboard functionality and the possibility to export data to Excel or whatever other system. We run quick analyses for benchmarking and we have complete overview of all important projects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dashboard functionality

Cons:

We are using SaaS. After upgrade we have new client software to install. This should not be done after next release. That will help us very much for deployment.

Vendor Response

Thank you very much for your review, Arjan. If we can of any assistance in the future, we'll be glad to help out.

Replied March 2017

Mike d.

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Very complete and consistent ITSM software suite for Managed Service Providers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very complete with support for all sorts of tickets It has the ability to separate accounts, which is very suitable for MSP's Extensive reporting options Integration with Microsoft Exchange and Microsoft Active Directory Available as an On-Premise or as a SaaS-solution

Cons:

Clientele ITSM needs Windows 7 or Windows 10 to operate (it's not browser based yet) The interface might be familiar to some, but out-dated looking to others.

William R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Good for starters...not much else

The company is nice, friendly, fast with support and responses. The product is dated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It forces a workflow on the helpdesk. If you come from a situation where you don't have any ticketing solution in place, this tools helps to give the employees structure in their work.

Cons:

- The lack of integration options - The 'web portal'. It's in development for at least 2 years, and not nearly useable - Very limited customization options. - Not truly a cloud product - Click heavy - Cluttered interface - Outdated technology (Crystal reports, static Windows helpfile)

Reasons for choosing Mproof

Knowledge of MProof in the company.

Showing 1 - 3 of 3 Reviews