Efecte IT Service Management 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Efecte IT Service Management

4.6

(11)

Pricing

Pricing available upon request

About Efecte IT Service Management

Efecte is a cloud-based IT service management (ITSM) software that helps businesses of all sizes maintain and monitor the utilization of information technology (IT) related services across the organization. The platform assists enterprises with consolidating and managing people, services, IT practices, digital assets and more via a centralized dashboard.

Service desk teams can quickly review interactions, information, and interconnections using the CMDB dashboard, which allows any information to be linked. Employees can explore this data using dashboards, Kanban boards, and other graphic views. It comes with standard workflow automation for most ITIL4 practices, including incidents, service requests, changes, and more. Users can also modify existing workflows or build their own using the drag-and-drop workflow engine.

Efecte IT Service Management Screenshots

Efecte IT Service Management Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Efecte IT Service Management Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Efecte IT Service Management
Activity Dashboard
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Availability Management
Capacity Management
Change Management
Chat/Messaging
CMDB
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Drag & Drop
Email Management
Help Desk Management
Incident Management
Inventory Management
Multi-Channel Communication
Prioritization
Problem Management
Project Management
Reporting & Statistics
Self Service Portal
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Workflow Management

Efecte IT Service Management User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

36%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.7

Functionality

4.4

Have you used Efecte IT Service Management and would like to share your experience with others?

Riya J.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Review source

Reviewed September 2022

A Platform to easily manage Customer issues

The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service.

Cons:

Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once.

Verified

Reviewer

Electrical/ Electronic Manufacturing

5001-10000 employees

Used daily for more than 2 years

Reviewed July 2021

Efecte Self-service and Efecte ITSM opinion

We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software.

Cons:

We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented.

Reasons for choosing Efecte IT Service Management

Price was at lower level then SeviceNow and functionality was similar. Also the size of the company was similar to our, so we thought the service will be at a good level.

Teppo S.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2021

Easy to modify

Good, but is not easiest system anymore.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to modify or even create new things, reporting is good (could be better)

Cons:

Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates.

Juhamatti T.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for less than 2 years

Reviewed April 2023

Efecte ITSM

we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure.

Cons:

UI is little bit oldish compared to peers, especially admin side.

Reasons for choosing Efecte IT Service Management

Price

Reasons for switching to Efecte IT Service Management

Microsoft never really developed Service Manager product

Wenzhao ”Weni” Z.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed June 2021

Information Systems Specialist

As mentioned in many occasions, Efecte is very flexible and easy to to use for small/mid-size companies. I have totally used over 8 years and I'm very pleased to product and its support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable.

Cons:

Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow.

Essi K.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Reliable and easy to use

At efecte, we deal with multi-industry tickets such as IT, marketing, etc. The main benefit is the reduction in personal emails and phone calls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets.

Cons:

Currently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure.

Reasons for choosing Efecte IT Service Management

I didn't work in our company, while they decided to buy this product, so I do not know why.

Jukka S.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Reviewed June 2021

Agile all purpose Service Management system

Most important thing is able to succesfully implement all the ITIL processes, track service level based on customer agreement and of course

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and agile to develop all the features needed in order to successfully run service management.

Cons:

Self-Service portal could be little more agile what comes to creating different kind of forms but there is a lot of developing going on in that area already.

Oliver B.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

It was the right descision

Great, we're happy with it!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Efecte has been accepted really quickly by all our users. It has lots of really good features. Missing features can be placed online. Updates all 3 month - great. It also is running very fast and smooth. There are some things that are a bit tricky to understand or learn, but once that has been done, this software really is very flexible. Most desired features for upcoming versions: Better mail handling (for Admins) / sizable columns for views.

Cons:

Better mail handling (for Admins) / sizable columns for views / a graphical Phyton editor would be great (I know, whishful thinking).

Reasons for choosing Efecte IT Service Management

Good demo, good service, good price, flexible, fast.

Reasons for switching to Efecte IT Service Management

Extremely slow Service Manager, extremely complex to configure and update.

Lauri N.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Reviewed June 2021

Endless possibilities

We are utilising Efecte for Service Desk ticket handling, CMDB for tens of thousands of devices via SCCM, organisational data and so forth. We have also deployed Efecte ESS for internal and external end users, to contact Service Desk or specific teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Efecte ESM is practically unlimited in its possibilities. You can create new templates, add attributes, automate tasks, notifications and pretty much anything you want. You can do it yourself via training, or as a service from Efecte.

Cons:

Because Efecte is so highly configurable, you can easily work your way into a sort of a trap. If you deviate too much from the default configuration, you might end up in a dead end over the years.

Miika R.

Verified reviewer

Civil Engineering

501-1000 employees

Used daily for less than 12 months

Reviewed June 2021

Versatile ITSM solution

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The system is quite easy to use for the IT staff as you can customize the templates for your needs and also add scripts and flows to automate your processes.

Cons:

A bit complex to configure but after admin training course you'll start to get a hang of it.

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