HaloITSM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HaloITSM

4.7

(43)

Pricing

Starting at £45.00 per month

About HaloITSM

HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs.

HaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.

Pricing is charged per user, per month, and is billed annually. Support is offered via phone or email.

HaloITSM Screenshots

HaloITSM Pricing and Plans

Starting price: £45.00 per month

Free Trial

Free Version

The ITSM System

£45.00

per user, per month

Plan includes:

Artificial Intelligence
Auto-Asset Discovery
Change Control
Configuration Management
Contract Management
Dashboard
Incident Management
Inventory Management
Knowledge Base
Mobile App

Enterprise

Pricing available upon request

Plan includes:

Artificial Intelligence
Auto-Asset Discovery
Change Control
Configuration Management
Contract Management
Dashboard
Incident Management
Inventory Management
Knowledge Base
Mobile App

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HaloITSM Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of HaloITSM
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Availability Management
Barcode/Ticket Scanning
Benchmarking
Capacity Management
Chat/Messaging
Client Portal
Collaboration Tools
Communications Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Data Mapping
Data Visualization
Device Auto Discovery
Disaster Recovery
Document Management
Drag & Drop
Email Alerts
Email Management
Email Templates
Event Logs
Forms Management
Help Desk Management
Impact Management
Incident Management
Incident Reporting
Inventory Management
Investigation Management
Issue Management
IT Asset Tracking
IT Incident Management
IT Risk Management
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Localization Automation
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Language
On Call Scheduling
OSHA Compliance
Performance Metrics
Performance Monitoring
Procurement Management
Project Management
Real-Time Chat
Real-Time Monitoring
Real-Time Reporting
Relationship Mapping
Release & Deployment
Release Management
Reminders
Reporting/Analytics
Request Assignment
Requisition Management
Resource Allocation & Planning
Risk Alerts
Risk Analysis
Risk Assessment
Safety Incident Management
Scheduled/Automated Reports
Service Catalog
Service History
Service Request Management
Single Sign On
Social Media Integration
SSL Security
Status Tracking
Supplier Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Ticket Management
User Management
Widgets
Workflow Management

HaloITSM Integrations

TeamViewer

Microsoft Teams

BeyondTrust Remote Support

Webex Suite

Xero

Dynamics 365

See all 41 integrations

HaloITSM User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.7

Functionality

4.7

Owen W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Feature Rich and a Great User experience

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Cons:

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

Reasons for choosing HaloITSM

Their Value for money and Premium product was worth investing in.

Ash C.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

A Great ITSM

Overall, I’m really happy with HaloITSM. It’s become a core part of how our IT team operates and has allowed us to build workflows and processes that actually reflect how we want to work. From managing tickets and automating approvals to handling changes and projects, it’s given us the flexibility to centralise everything in one place. The UI is intuitive, and once you've got the hang of it, the admin tools are powerful enough to manage everything without needing external dev support. We’ve already expanded it to other departments and will continue to roll it out further across the business. It’s also forming part of our wider IT strategy moving forward, with plans to use it for asset and procurement tracking. Despite a few niggles with documentation, it’s a platform I’d absolutely recommend to other IT teams looking for something modern, capable, and scalable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about HaloITSM is how flexible and customisable it is. It doesn't feel like you're being forced to work a certain way. Instead, you can build it around your team’s needs. The workflow automation is particularly strong. You can create really detailed processes that handle everything from ticket escalations and change approvals to custom email notifications. This has saved us loads of time and reduced manual errors. The interface is clean and easy to use, and almost every part of it can be adapted. Whether it’s custom fields, ticket types, dashboards, or email templates, you’ve got full control. We’ve used it to build out processes for things like new starter onboarding, change management, and even hardware stock tracking. Integrations have also been straightforward. We’ve hooked it into Power Automate and Teams with no major issues. It feels like a modern, well-thought-out platform designed for real-world IT teams.

Cons:

My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up. The documentation often lacks depth or real-world examples, and in some cases, it's either outdated or too vague to be useful for more complex setups. The video tutorials are quite basic and don’t cover the advanced functionality that a lot of admins are likely to use. I’ve found myself relying more on trial and error, community posts, or reaching out to support for clarification. For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams.

Reasons for choosing HaloITSM

We considered ServiceNow during the selection process due to its reputation and widespread use in enterprise environments. However, we ultimately chose HaloITSM because it offered a much more cost-effective solution without sacrificing functionality. For a growing business, ServiceNow felt overly complex and came with a significant price tag, which wasn’t justifiable for the size and structure of our team. HaloITSM struck the right balance between capability and usability. It provided the key features we needed—ticketing, change management, workflow automation, reporting—without overwhelming us with unnecessary modules or technical setup. The interface was more user-friendly, and our team felt comfortable using it from day one. Admin configuration is straightforward, and the ability to customise almost every part of the system gave us confidence we could scale it to suit future needs. In short, Halo gave us the flexibility of a high-end tool at a far more reasonable cost, with less complexity and faster deployment.

Dom B.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Halo ITSM review

Overall, my experience with HaloITSM is a positive one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Stable, robust and intuitive. Has a full range of features and a manageable learning curve to operate it.

Cons:

Billing feature doesn't do everything we need it to for things like pro-rata billing.

Reasons for choosing HaloITSM

Price was the deciding factor for this but also the ability to host locally, though I'm not sure that's still possible.

Reasons for switching to HaloITSM

Features and price were the primary factors.

Patrick S.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

An incredibly versatile platform to manage most workflows

This platform is much more versatile than we imagined. Their platform has so many options, settings, and possibilities that I wish we had gone through more training before the implementation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support team is incredible and extremely helpful. The platform is very versatile and has provided lots of customizations we are needing. Tickets are easy to find and hand between teams. The platform is very stable without any strange interface issues found in our old ticketing system.

Cons:

The implementation is very complicated and since we hit a few snags things were delayed causing some features to not be implemented in time.

Reasons for choosing HaloITSM

Halo had more options and integrations than NinjaOne.

Reasons for switching to HaloITSM

Mojo was too basic and we needed more functionality, reporting, and customization for our team.

Sandeep R.

Verified reviewer

Retail

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

A simple tool to mange tickets and changes

Very well pleased with using Halo day in and day out.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Ease of use. - Check users and agent details in the same page - Real time notifications - Asset management - Integrated KB - Launch chat or email with the user.

Cons:

Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.

Reasons for switching to HaloITSM

Moving away from on-premise to SaaS for simplicity and efficiency.

Kai M.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Reviewed April 2022

The best user experience

So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.

Cons:

As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.

Reasons for choosing HaloITSM

Halo offered the deepest levels of control and customisation of any of the products we considered. It was also the most user friendly and expandable, with the ability to add features when business need demanded it.

Reasons for switching to HaloITSM

We used a legacy on premise version of spiceworks, because we liked the ability it gave to have multiple forms and areas; something the hosted version doesn’t offer. However it had few integrations and accessibility issues. As we moved to working from home in the pandemic it was essential we transition to a service that was accessible from anywhere on any device. Halo met this, but also offered the deepest levels of control and customisation of any of the products we considered.

Adam F.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 2 years

Reviewed April 2022

Great ITSM Tool

In general it has been very good, deployment was great (although a paid for extra of course).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is much more modern looking then some of the competitors (Topdesk, Sysaid etc), meaning its easier to work within for long periods. The use of workflows means most things are possible. Support are generally good in replying quickly.

Cons:

Reporting could be easier with drop down selection of fields, instead of having to use SQL from scratch. Automation of asset creation from a client installed on PCs would be good.

Reasons for choosing HaloITSM

Better support, better features.

Reasons for switching to HaloITSM

Sysaid has a poor GUI, and even worse support, reporting is terrible.

Wendy D.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Best Service Desk Software

We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!

Cons:

It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).

Reasons for choosing HaloITSM

The price was a huge factor in the initial choice between the other options, but once we started working with the team and our account rep we knew we'd made the right choice. The Service Now rep was super unresponsive to our request for a demo and it took forever to get an initial quote. Our Halo rep contacted us the same day that we reached out and was more than happy to set up a demo right away. He's amazing!

Reasons for switching to HaloITSM

SolarWinds Web Help Desk was feeling very dated and did not have the customization ability and features that were important to us. It was very clunky to add categories and ticket types and the end user experience was sub par. The end-user portal in Halo is a million times better.

Mike D.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Reviewed April 2022

Excellent support and useful features

Very good experience, but we're still needing to take up the additional features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of implementation, and the telephone support

Cons:

Nothing particular. We don't use all of the features we could, which can be frustrating

Reasons for switching to HaloITSM

Much easier to use, better value and much better telephone support.

Jacob W.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Slick web application with excellent support

We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution. It's saved us countless hours of administration work in the reporting process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NetHelpDesk (specifically the web app variant) is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze.

Cons:

For the most part the system is excellent, a few small cons: Configuration can be quite repetitive, as the solution is primarily rule based, so you find yourself entering lots of rules which are slightly different from each other, if at any point you decide to overhaul something like your priority matrix, but with a little thought during implementation, you should only need to do this once.

Reasons for switching to HaloITSM

vFire could not provide the functionality we needed.

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