HaloITSM 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

HaloITSM

4.7

(43)

Pricing

Starting at £45.00 per month

About HaloITSM

HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs.

HaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.

Pricing is charged per user, per month, and is billed annually. Support is offered via phone or email.

HaloITSM Screenshots

HaloITSM Pricing and Plans

Starting price: £45.00 per month

Free Trial

Free Version

The ITSM System

£45.00

per user, per month

Plan includes:

Artificial Intelligence
Auto-Asset Discovery
Change Control
Configuration Management
Contract Management
Dashboard
Incident Management
Inventory Management
Knowledge Base
Mobile App

Enterprise

Pricing available upon request

Plan includes:

Artificial Intelligence
Auto-Asset Discovery
Change Control
Configuration Management
Contract Management
Dashboard
Incident Management
Inventory Management
Knowledge Base
Mobile App

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HaloITSM Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of HaloITSM
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Availability Management
Barcode/Ticket Scanning
Benchmarking
Capacity Management
Chat/Messaging
Client Portal
Collaboration Tools
Communications Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Data Mapping
Data Visualization
Device Auto Discovery
Disaster Recovery
Document Management
Drag & Drop
Email Alerts
Email Management
Email Templates
Event Logs
Forms Management
Help Desk Management
Impact Management
Incident Management
Incident Reporting
Inventory Management
Investigation Management
Issue Management
IT Asset Tracking
IT Incident Management
IT Risk Management
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Localization Automation
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Language
On Call Scheduling
OSHA Compliance
Performance Metrics
Performance Monitoring
Procurement Management
Project Management
Real-Time Chat
Real-Time Monitoring
Real-Time Reporting
Relationship Mapping
Release & Deployment
Release Management
Reminders
Reporting/Analytics
Request Assignment
Requisition Management
Resource Allocation & Planning
Risk Alerts
Risk Analysis
Risk Assessment
Safety Incident Management
Scheduled/Automated Reports
Service Catalog
Service History
Service Request Management
Single Sign On
Social Media Integration
SSL Security
Status Tracking
Supplier Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Ticket Management
User Management
Widgets
Workflow Management

HaloITSM Integrations

TeamViewer

Microsoft Teams

BeyondTrust Remote Support

Webex Suite

Xero

Dynamics 365

See all 42 integrations

HaloITSM User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.7

Functionality

4.7

Stella K.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Customer Support By nethelpdesk

It is good for a small medium enterprise

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to easily pullout reports even when they is alot data to export

Cons:

Nethelpdesk software one cannot be able to randomly search a ticket using key words that were used by the client when logging in the site

Reasons for choosing HaloITSM

The cost was more friendly

Reasons for switching to HaloITSM

More applications and uses -Would be used for both Customer support and Finance support

Ashley B.

Verified reviewer

Government Administration

201-500 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

Would Recommend

It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, easy to navigate, straight forward

Cons:

You kind of have to know where to click to see the newest tickets.

Paul M.

Mechanical or Industrial Engineering

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2017

Multi Function

We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Smit P.

Verified reviewer

Capital Markets

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2025

BA Review - HaloITSM

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull.

Cons:

Sometimes the software takes time to load and function properly.

DAryl U.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 2 years

Reviewed April 2022

Great Solution with intuitive UX making onboarding and customisation a breeze

A great company to partner with from initial scoping to onboarding to continuous improvement, not overly pushy sales team...unlike some other companies I approached.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent onboarding process, and access to an excellent support that really ensure we where able to launch the service desk with ease and continue to add new features to our users as adoption increases. there are new features regularly added to the system too. The Licensing model is plan simple and fair, you get access to everything per agent account ... no bolt on or upgrades need so active more modules as you mature

Cons:

Asset Management is a relatively basic however integrates well with other modules, I would say I am comparing to dedicated Asset Management products

Reasons for choosing HaloITSM

We opted for Halo due to the licensing method and consultancy as part of the onboarding process

Reasons for switching to HaloITSM

We wanted a more feature rich solution that supported the trusts growing central services department

Mark R.

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

NetHelpDesk where have you been all my life?

The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold.

Cons:

The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in. There is also a seemingly over complicated way of managing incidents that require different ticket templates to follow a incident > major incident > problem format rather than a more simple work flow trigger that could start this process for you. However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee! However that being said, I have such confidence in the capabilities of the NHD team; I would bet it will make me a coffee in a future release!

John S.

Verified reviewer

Computer Networking

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

A great helpdesk ticketing and tracking system

On the few occasions we have had to request technical support at NetHelpDesk, they have always been very responsive and helpful. Keeping track of hours used on contracts is simple and allows us to easily and accurately bill our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using NetHelpDesk for two years now and have been extremely pleased with its performance and reliability over this time. It is very easy to use with a very user friendly interface that is adaptable to suit our needs. The reporting function is also simple to use and you can create your own bespoke reports.

Cons:

Can look to be a little bit overwhelming at first.

Anthony C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Servicedesk management

The NetHelpDesk team are always on hand to support and consistently go the extra mile to ensure we are getting the most from the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, Constantly evolving ITIL compliant service desk. Stable platform. Recently moved to the web interface and all the team are finding it extremely intuitive to work with.

Cons:

Very little, other than limited native integration with other products that we utilise.

Max M.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Best Help desk software to-date!

Fantastic!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Web-based. 3CX phone integration, SCCM integration for Asset tracking. Very customisable and new features being added regularly. A nice dashboard that shows help desk stats. A LOT cheaper than competitors for a far superior product.

Cons:

Can be a little tricky to configure. We opted to get NHD to setup and configure it for us, well worth the extra money.

Oluwafemi M.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Innovative Helpdesk Software.

resolving, reducing and solving problems encountered daily. and finding long lasting solutions to some of the company's frequent IT & Maintenance issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use , and accessible to you anywhere at any giving time of the day. The IT & Facility Team are happy with the method at which ticket are been resolved, assigned, reassigned and triage to each and every member of each team.

Cons:

haven't find any at the moment.

Showing 1 - 10 of 43 Reviews

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