OpenText Core Service Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

OpenText Core Service Management

4.4

(9)

Pricing

Pricing available upon request

About OpenText Core Service Management

Service Manager is a help desk management solution that helps businesses handle change and incident management. Key features include knowledge management, dashboards, big data intelligence and automated change management.

Service Manager uses codeless configuration to streamline customization and manage future upgrades. Users can access service desk functions such as knowledge search, self-ticketing and collaboration remotely via mobile devices.

OpenText Core Service Management Screenshots

OpenText Core Service Management Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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OpenText Core Service Management Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of OpenText Core Service Management
Analytics
Customer Support
Generative AI
Help Desk Management
Incident Management
Knowledge Base Management
Live Chat
Release Management

OpenText Core Service Management User Reviews

Overall Rating

4.4

Ratings Breakdown

56%

33%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.6

Functionality

4.3

Have you used OpenText Core Service Management and would like to share your experience with others?

Verified

Reviewer

Chemicals

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Fantastic Tool for IT Ticketing and so much more

I have loved it. it allows me to concentrate on resolving issues. It never gets in the way and makes life easy by its simplicity. My focus must be on the resolution of difficult issues, and the Service Manager makes it easy for me to do this without interrupting my workflow or adding unnecessary complexity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using HP Service Manager for over a year and it's the best IT Ticketing system I have ever used, It is simple, straightforward, and doesn't have any anomalies or peculiarities in its functionality or operation. Its easy to search for information and also to look at emerging trends. The product is well serviced and even with upgrades operations are not disrupted too much. Full credit to HP for not changing the user interface too much to make it unwieldy or unworkable. Its very easy to get accustomed to it, and then to gain further skills in it as one becomes more experienced with its usage.

Cons:

There are no drawbacks as far as I have experienced. There are no hindrances with the package as it soesn't impede the end-user with difficulty or ambiguity.

mesut n.

Verified reviewer

Computer Software

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

All About Service Manager

I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager. I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use. Thanks to the Incedent records, it makes business tracking very easy. If you are on the customer side by opening a call log, it is very easy to follow up the malfunction. You can open a Problem log for recurring failures.

Cons:

The software was working fine. Therefore, there is no downside.

Eduardo R.

Verified reviewer

Oil & Energy

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Frustrating to use

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It has a wide range of possible integrations.

Cons:

Definitely the reporting features. Creating dashboards and reports is far too complicated and far too limited.

Verified

Reviewer

Pharmaceuticals

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed April 2018

Makes job done quickly!

I was involved in Incident management process, and we used HPSM to track and assign tickets within support teams.

Ratings Breakdown

Ease of use

Functionality

Pros:

HPSM is software which you can start using after 30 minutes introduction, and use most of it's features if you are familiar with IT. I would say that this is my, so far, favourite software for incident management.

Cons:

Searching through service catalog was the worst part, but I am not sure if it was because of software or categorization within company.

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recep ç.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Service manager benefits

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It facilitates the follow-up of faults opened by the customer. Since we work with different teams, we can refer the same fault to other teams.

Cons:

the user's online time is too short than usual

Selim Y.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2022

SErvice manager of life

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is easy and useful for job life. You can follow job casing in sector.

Cons:

I like using some service manager but sometimes, it is getting better for somebody

Ben B.

Verified reviewer

Insurance

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed May 2017

A user friendly way to create service tickets

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry.

Cons:

It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc.

Luz S.

Medical Practice

2-10 employees

Used other for less than 2 years

Review source

Reviewed February 2018

Great solution