Vision Helpdesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vision Helpdesk

4.6

(48)

Pricing

Starting at $15.00 per month

About Vision Helpdesk

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.

This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.

Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.

Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.

Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environ...

Vision Helpdesk Screenshots

Vision Helpdesk Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Starter Help Desk

$15.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Apply SLA Plans to Single Ticket
Article Comments and Approval Mechanism
Assign Ticket to Multiple Staff Agents
Auto Client Registration on Email
Business Hour Schedule and Holiday Management

Pro Help Desk

$25.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval From Clients

Satellite Help Desk

$30.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval From Clients

Pro Service Desk

$40.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval From Clients

Enterprise Service Desk

$60.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval and Monitoring the Changes

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Vision Helpdesk Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Vision Helpdesk
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Automated Routing
Call Center Management
Change Management
CMDB
Collaboration Tools
Commenting/Notes
Configurable Workflow
Configuration Management
Contact Management
Contract/License Management
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Document Storage
Drag & Drop
Email Management
Email Templates
Geotargeting
Help Desk Management
Incident Management
Interaction Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Knowledge Base Management
Live Chat
Macros/Templated Responses
Mobile App
Monitoring
Offline Form
Performance Metrics
Prioritization
Proactive Chat
Problem Management
Project Management
Queue Management
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Reporting
Recurring Issues
Release Management
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Scheduled/Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
SSL Security
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Ticket Management
Widgets
Workflow Management

Vision Helpdesk Integrations

Meta for Business

Twitter/X

Comm100

Mailchimp

Redmine

Aircall

See all 28 integrations

Vision Helpdesk User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.6

Functionality

4.6

Abhishek B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Vision helpdesk is simple but effective customer support tool for my business

I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance.

Cons:

Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.

Reasons for choosing Vision Helpdesk

Cost and customization options were my major concern.

Darius S.

Verified reviewer

Construction

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed February 2025

Best product ever!

My overall experience I would rate it as a 10 when rating 1-10. I enjoy it well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is a really good and easy solution.

Cons:

There are no dislikes about this service.

Daniel Alejandro M.

Verified reviewer

Used weekly for less than 6 months

Review source

Reviewed July 2018

Pretty good app for managing tickets

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Cons:

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Brittany M.

Verified reviewer

Alternative Dispute Resolution

Self-Employed

Used daily for less than 6 months

Review source

Reviewed January 2025

Great customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful.

Cons:

What I liked least about Vision Helpdesk is its potential high cost..

Daniel N.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Vision HelpDesk Customer Support tools is super fast and simple to use

WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.

Cons:

Nothing quit serious to worry about. Using it for more than 10 years now.

Reasons for choosing Vision Helpdesk

Vision helpdesk had Download version, Satellite helpdesk feature and most important costing and customization which was quit possible with Vision helpdesk and not the others.

Reasons for switching to Vision Helpdesk

Heavy software, with limited feature at higher cost.

Kaustubh Y.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

User friendly Helpdesk software and live chat

Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users.

Cons:

Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.

kyle b.

Verified reviewer

Used unspecified for free trial

Review source

Reviewed April 2016

My Look On Vision Help Desk

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily. I used VHD for a few days now and I am loving it, the reason I have been using it is because I have been looking for a system where our users can connect with us without hassle and VHD offers that!

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

- Easy to use - Clean interface - Everything you need is at the tip of your fingers! - I love how they send you an email when someone submits a ticket!

Cons:

- I had a few issues while installing but support team solved that pretty quickly. Other than that I have nothing bad to say about this software!

Ryan D.

Verified reviewer

Automotive

Used unspecified for unspecified

Review source

Reviewed August 2014

Affordable Helpdesk Solution with all the fruit of the big players,

After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure.

Ratings Breakdown

Pros:

Fully featured Affordable Great client support.

Rohit J.

Verified reviewer

Information Technology and Services

10000+ employees

Used weekly for free trial

Review source

Reviewed August 2017

Easy Setup,Great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

software is the possibility to include all the systems we use Easy to use - Clean interface ,Support team - features - prices. software is a multi-channel solution that uses digital tickets to centralize customer conversations that occur through email, a web portal, social media channels, telephone, and live chats

Cons:

The installation of the software needs much time.Other than that I have nothing bad to say about this software

Pavel B.

Verified reviewer

Internet

51-200 employees

Used unspecified for free trial

Review source

Reviewed October 2015

Best Help Desk

Vision Helpdesk is great product! The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Thank you for supporting Open-Sourve projects Very convenient localization system

Cons:

Problems in the work is not found

Vendor Response

Thank you Pavel :) We appreciate your kind words.

Replied October 2015

Showing 1 - 10 of 48 Reviews