insmartbot 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

insmartbot

3.0

(2)

Pricing

Pricing available upon request

About insmartbot

inConcert Conversational Bot: Chat & Voicebot. Support your customers through AI on any communication channel

Scale your customer service during peak times with inConcert Conversational Bot. Automate transactional and simple processes and eliminate waiting times. Our bot has long-term memory so you don't lose the conversation history. It can also refer the most complex queries to agents to optimize their time. And, when the most complex issues are solved, the bot can return to finish the query.

In addition, our bot is easy to integrate with CRM systems or backoffice applications, which allows us to develop 360º solutions for companies in BPO, Banking, Insurance, Telecommunications, Retail or Utilities industries. Self-manage your content as often as you like by applying real-time changes using a low-code platform, consequently avoiding interventions from IT experts. Get assertive metrics so you can take control of performance and adjust or modify what's convenient.

Upselling and cross-selling
Offer products intelligently. Use pop-ups to offer alternatives, advise and show complementary products to add to the customers’ cart. You can also actively display customer support when...

insmartbot Screenshots

insmartbot Pricing and Plans

Starting price: Connect with an advisor for pricing

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Free Version

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insmartbot Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of insmartbot
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Audience Targeting
Auto-Dialer
Automated Routing
Automatic Call Distribution
Autoresponders
Callback Scheduling
Call Center Management
Caller ID
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Campaign Segmentation
Chat/Messaging
Chat Transcript
Collaboration Tools
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Content Management
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Extraction
Data Import/Export
Data Storage Management
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Automation
Email Management
Engagement Tracking
Event Triggered Actions
For Developers
For eCommerce
For Sales Teams/Organizations
Interaction Tracking
IVR
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Machine Learning
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multiple Data Sources
Natural Language Processing
No-Code
One-to-One Messaging
Performance Management
Performance Metrics
Predictive Analytics
Predictive Dialer
Proactive Chat
Process/Workflow Automation
Product Recommendations
Quality Management
Queue Management
Real-Time Analytics
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Screen Sharing
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Speech Synthesis
Support Ticket Management
Surveys & Feedback
Tagging
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Virtual Personal Assistant (VPA)
Visual Analytics
Voice Mail
Workflow Management
Workforce Management

insmartbot User Reviews

Overall Rating

3.0

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

3.0

Value for money

2.5

Customer support

2.5

Functionality

4.0

Have you used insmartbot and would like to share your experience with others?

David G.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 2 years

Reviewed November 2024

Reseña Conversational BOT

Son muy configurable, lo que nos permite poder ofertar y cubrir la necesidad real del cliente. Siempre en InConcert nos han ayudado a poder ofertar y describir bien el desarrollo que tenemos que hacer al cliente, por lo que realmente podemos atraer potenciales clientes, independientemente de si se cierran o no, que sule ser por precio.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

La posibilidad de configurar los BOTs a la medida del cliente, así como las diferentes opciones según el producto y los canales a los que se puede conectar el BOT tanto texto como voz

Cons:

El hecho que los paquetes de interacciones sea por bloques, genera malestar en los clientes el hecho de tener que pagar un paquete entero de minutos, por ejemplo, si se superan los contratados, y que además, a pesar de pagar el paquete, no se puedan utilizar al siguiente mes. También sumaría el coste de implementación

Verified

Reviewer

Higher Education

201-500 employees

Used daily for less than 6 months

Reviewed December 2024

OPINIÓN EXCLUSIVA DE BOT DE WHATSAPP: Servicio técnico lento, pero plataforma personalizable. Funciona bien si tienes un equipo tech dedicado.

Punto positivo: Es personalizable Puntos Negativos: Tienes que ser muy técnico para poder aplicar esta personalización, la plataforma no es nada intuitiva. Los tickets técnicos tardan mucho tiempo en resolverse. Existen bugs en opciones muy básicas, como lista de mensajes de WhatsApp, envío de plantillas, edición de bots...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Es personalizable, si tienes un equipo técnico exclusivamente para ello, esta bien.

Cons:

En nuestro caso utilizamos SOLO el bot de WhatsApp, así que esta opinion no aplicaría estrictamente al bot de chat. Desde nuestra experiencia, el servicio al cliente deja mucho que desear tema tiempos. Una vez consigues tener una reunion con ellos no está tan mal, pero tienes que esperar una semana o mas hasta que eso pase, cuando los errores técnicos (bugs y faltantes) son de su parte y no hay mucho material de soporte hay opciones muy básicas (como lista de mensajes y tipo de mensaje enviar y esperar con faltantes).

Showing 1 - 2 of 2 Reviews