Kommunicate 2026: Benefits, Features & Pricing

Wondering if Kommunicate is right for your organization?

Our Live Chat Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kommunicate

4.6

(43)

Pricing

Starting at $100.00 per month

About Kommunicate

Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable interface, allowing clients to quickly resolve queries using an FAQ chatbot and the search functionality.

Key features of Kommunicate include training bot on documents and websites with OpenAI's GPT4 model, WYSIWYG editor, lead collection, push notifications, conversation routing and reporting/analytics. It lets users create custom greeting messages for website visitors, set up quick responses to common queries and manage user access permissions. Additionally, businesses can use pre-defined artificial intelligence (AI)-enabled chatbots to communicate with clients and transition from bots to customer service agents during ongoing conversations.

Kommunicate facilitates integration with various third-party customer relationship management (CRM), chatbot building, content management systems (CMS), and more. The product is available on monthly subscriptions and support is extended via live chat, FAQs, phone, email and documentation.

Kommunicate Screenshots

Kommunicate Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Lite

$100.00

per user, per month

Plan includes:

$20/Mo/Teammate
2 Teammates Included
3 Months Chat History
Amazon Lex Integration
Basic Reports
Basic Support (24/7) Through Email
Basic Team Roles & Permissions
Basic Widget Customization
Bot to Human Hand-off
Conversation Routing Rules

Advanced

$200.00

per user, per month

Plan includes:

1 Year Chat History
$30/Mo/Teammate
Advanced Widget Customization
Advance Kompose Bot Builder
Agile CRM
All Features of Start Plan Plus: 5 Teammates Included
Bot and CSAT Analytics
Chat Transcripts
CSAT Rating
Facebook

Enterprise

Pricing available upon request

Plan includes:

All Channels
All Features of Scale Plan Plus: Unlimited Users Who Interact With Bot/Month
Call
Custom Domain Mapping
Custom Integrations
Custom Team Roles and Permissions
Data in Your Region
Dedicated Account Manager
Knowledge Base
Live Chat

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Kommunicate Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Kommunicate
AI Copilot
AI/Machine Learning
Alerts/Escalation
API
Automated Responses
Automated Routing
Chatbot
Chat Transcript
Code-free Development
CRM
Customer Communication
Customer Database
Customer Support
Customizable Branding
Dashboard
Email Management
For Developers
Generative AI
Geotargeting
Intent Recognition
Knowledge Base Management
Lead Capture
Live Chat
Multi-Language
Natural Language Processing
Offline Form
Performance Metrics
Pre-Configured Bot
Proactive Chat
Queue Management
Real-time Consumer-facing Chat
Reporting/Analytics
Self Service Portal
Social Media Integration
Speech Recognition
Surveys & Feedback
Widgets

Kommunicate Integrations

BigCommerce

PrestaShop

Shopify

Wix

Squarespace

WordPress

See all 21 integrations

Kommunicate User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

26%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.7

Functionality

4.4

Have you used Kommunicate and would like to share your experience with others?

María del Pilar S.

Verified reviewer

Computer Software

11-50 employees

Used daily for free trial

Review source

Reviewed June 2021

Saved my school project.

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Cons:

There wasn't anything I didn't like. Everything was amazing

Reasons for choosing Kommunicate

Better documentation, customer service, easier to use and highly customizable

Gabriel T.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Kommunicate

I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation.

Cons:

Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem.

Reasons for choosing Kommunicate

The handover protocol and the ease of integration.

Jeremy R.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Promises vs reality

The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations. We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we? The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match. I wished things would have worked out, but this is not a company I would recommend.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Basic agent to customer chat originally worked fine.

Cons:

The fact that core things didn't work. It was always a struggle.

Sergey P.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2020

Impact for our first project using Kommunicate

The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Cons:

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Reasons for choosing Kommunicate

is the most affordable product that fits our needs in the market.

Reasons for switching to Kommunicate

we weren't having the expected results for the high cost of the product.

Yasiru G.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Best Chatbot Management tool.

Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Cons:

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Jorge Esteban C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2020

The best option

We use Kommunicate with our clients to integrate bots and human support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to configure and use. Also the support team is great!

Cons:

Nothing! Actually all is running good. We haven't problems

Anna O.

Verified reviewer

Internet

2-10 employees

Used daily for free trial

Review source

Reviewed July 2020

Smart solution for online chat support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client. You can integrate this app with the CRM system that you use at the moment. Maybe it's nothing spectacular, but of course, you can have the whole conversation with the client in one place. They give you also a dashboard for reporting all activities.

Cons:

They are missing integrations with some platforms, but once they do it, they will provide an awesome chat tool.

Matías L.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2020

Great Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integrations are great! And the user experience is so simple that makes everything easy!

Cons:

To increase the analytics . There are a few KPIs that could be shown but I think they are working on it.

Srinivas R.

Verified reviewer

Events Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

Kommunicate Customer support chat

We like it very cost effective good customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever increasing features.

Cons:

Stability at times , integration with whatsApp , some bug fixes or enhancements

Reasons for choosing Kommunicate

Cost effective support for flutter