UseResponse 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

UseResponse

4.6

(36)

Pricing

Starting at $124.00 per month

About UseResponse

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.

With UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.

Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.

UseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.

UseResponse Screenshots

UseResponse Pricing and Plans

Starting price: $124.00 per month

Free Trial

Free Version

Enterprise cloud - Complete Suite

$199.00

per user, per month

Plan includes:

Features are not listed

Enterprise Cloud - Feedback solution

$124.00

per user, per month

Plan includes:

Features are not listed

Enterprise Cloud - Knowledge Base

$139.00

per user, per month

Plan includes:

Features are not listed

Enterprise Cloud - Help Desk + Live Chat

Pricing available upon request

Plan includes:

Features are not listed

On Premise - Complete Suite

Pricing available upon request

Plan includes:

Features are not listed

On-Premise

Pricing available upon request

Plan includes:

100% Open Code
50% for the Next Year
Hassle Free Updates

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UseResponse Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of UseResponse
Activity/News Feed
Activity Tracking
Alerts/Notifications
Analytics
API
Approval Workflow
Archiving & Retention
Autoresponders
Brainstorming
Calendar Management
Call Center Management
Canned Responses
Case Management
Catalog Management
Chatbot
Chat/Messaging
Client Portal
Commenting/Notes
Communication Management
Complaint Monitoring
Content Library
Content Management
CRM
Customer Complaint Tracking
Customer Database
Customer History
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Discussions/Forums
Document Management
Document Storage
Email Management
Email Templates
Event Triggered Actions
Feedback Management
Forms Management
Full Text Search
Gamification
Help Desk Management
Idea Ranking
Ideation
Inbox Management
Interaction Tracking
Inventory Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
@mentions
Multi-Language
Online Forums
Polls/Voting
Prioritization
Proactive Chat
Problem Management
Project Management
Project Tracking
Queue Management
Ratings/Reviews
Real-Time Analytics
Real-Time Chat
Real-Time Updates
Reporting & Statistics
Routing
Scheduled/Automated Reports
Search/Filter
Single Sign On
Social Media Integration
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Templates
Text Editing
Third-Party Integrations
Ticket Management
Website Integration
Widgets

UseResponse Integrations

Google Workspace

Meta for Business

Twitter/X

Confluence

HubSpot CRM

Jira

See all 12 integrations

UseResponse User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

25%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.5

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used other for less than 2 years

Review source

Reviewed May 2019

Best customer support I can imagine

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works great and is flexible for collecting feedback, ideas, and questions in real time and asynchronously.

Cons:

Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.

Jiří M.

Program Development

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Multi.function support/help desk service

Only positive experience. UseResponse is on of tools that works perfectly for our use-case and I may only recommend it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very nice complex software that cover almost all needs our team has. Support email ticketing system and help desk software for collecting ideas and public support. Together with self-hosting system with possible CSS customization, ideal tool. Because of self-hosting solution, we from time to time face minor issues with functionality, fortunately support of UseResponse team is excellent and issues are almost instantly solved.

Cons:

No cons at all. Pricing is average in softwares of this category.

Vishal J.

Used unspecified for unspecified

Review source

Reviewed February 2016

your article, faq formating sucks

We are considering leaving your service as your base design is pretty old style looking. You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base And the FAQ page should be modern like https://www.qapital.com/faq you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Hello Vishal, In order to supply with good service, we are ready to assist you in integration of the system with website + customizing the look and feel of articles and knowledge base to your requirements. As system is very flexible, we try to utilize the common way of providing support in package, but not everyone would be amazed with features we have and UI we provide. Let us know if you can consider using our service, if we are to provide better UI for your needs in order for you to change your mind in regards to this review. Hope you would give us a chance to make product better and change your opinion here.

Replied February 2016

Richard S.

Computer Software

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

UseResponse Review

Customer community visibility of ideas and issues is the key problem we solved. Previously these were all dealt with, but were invisible to customer, leading to dissatification

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up Easy for end-users Configurable and extendable and functionality growing all the time Great support Value for money compared to competitors if off the chart On premises option was vital for us .. not sure if this is still available?

Cons:

Notification features would be nice.. but sure these will be added in time.. Happy to stick with it until they don.

Natraj K.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

3 Years experience was great! Quick email responses and Great Documentation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support.

Cons:

Email functionalities and integrations like Zendesk is missing. As you improve on these, it would be great.

Carlos S.

Financial Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

Easy to configure and user love it.

Able to single out this software for one Development and User group.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is very easy to navigate and understand plus the email integration with POP3 is very useful.

Cons:

The only issue we had was around the time it took to set a ticket to complete however it seems since the latest upgrade to 4.9 the issue is no longer there.

Jessica J.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Great Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals.

Cons:

Honestly, I have not found anything that I do not like about this software. Rather, I am finding new things each time that work so much better than what we used previously.

Joel A.

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Quality product w/regular updates

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They've been very helpful when problems arise.

Cons:

Was a little difficult to customize the theme.

Ahlan O.

Used unspecified for unspecified

Review source

Reviewed February 2016

Our company requests are satisfied.

Our company have been choosing among the set of proposed service programs appropriate one for a long time. As the main task we set - the ability to reduce the burden on customer support department ,to arrange a convenient system of reporting and evaluation of the support department. In recent years, increased load and fulfilling of all incoming requests was very challenging for us. Selection was carried out by voting, to were choosing from 4 varients put forward. UseResponse received the most votes, especially I want to mention an open source version of Sehf-Hosted- you can adjust the program as you wish. We did` nt need some standard blocks, so we simply removed them from the program, the convenience of withdrawal of a report on agents saved the time for their evaluation,ofcourse the knowledge base could be better (regarding registration), but overall satisfied, we want to note also the speed of the employees, we have received a very quick response to our request for setting up tickets. In general, the cost is very cheap for such a functional product ,in the future we plan to use all the facilities of UseResponse. Special thanks to manager Alex Igrevich for patience.

Ratings Breakdown

Ease of use

Customer support

Dmitry M.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed July 2017

Great tool that helps us product ideas management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its helps us organizing ideas collecting for number of our products and does it very well. Subscriptions for the topics are cool and generally the structure is very flexible. Extremely quick and helpful support.

Cons:

It is complex system, a lot of features for different directions of use added. Sometimes it get complicated to find the required option quick.

Showing 1 - 10 of 36 Reviews

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