LiveAdmins 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LiveAdmins

4.8

(37)

Pricing

Starting at $14.99 per month

About LiveAdmins

LiveAdmins is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, canned responses, chat transcripts, offline chats and a learning management system.

Teams using LiveAdmins can automate chat routing based on visitor language settings, operator availability and level of training for establishing workflow efficiency. The AI-enabled solution allows e-commerce businesses to add live chat windows with existing websites for increased sales opportunities. Additionally, users can generate reports based on KPI metrics to facilitate decision making to improve business performance.

LiveAdmins enables enterprises to receive client feedback via surveys to improve customer experience. Pricing is available on monthly subscriptions and support is extended via documentation, phone, email and online helpdesk.

LiveAdmins Screenshots

LiveAdmins Pricing and Plans

Starting price: $14.99 per month

Free Trial

Free Version

24/7 Fully Managed Live Chat Service

$399.00

flat rate, per month

Plan includes:

24/7/365 Coverage
Multilingual Chat Agents
Zero Hold Time
Industry Trained Agents
Intelligent Chat Routing
Responsive Design
Custom Logo
Agent KPIs
24/7 Quality Control
Live Reporting Dashboard

Chat Bot / Pebble

$49.00

per user, per month

Plan includes:

Unlimited chats
Concurrent Chats
AI-based structure
Hybrid Option available
Customized Chat Flow
Multilingual Support
Responsive Design
ChatGPT Supported
Website Analytics
Custom Reports

Software Pro

$14.99

per user, per month

Plan includes:

Unlimited chats
Visitor Location Info
Visitor Website Flow
Responsive Design
Custom Logo
Agent Monitoring Dashboard
Website Analytics
Custom Reports
IP Filtering

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LiveAdmins Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of LiveAdmins
Activity Dashboard
Collaboration Tools
CRM
Customizable Branding
Document Storage
Geotargeting
Interaction Tracking
Offline Form
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Screen Sharing
Search/Filter
Surveys & Feedback

LiveAdmins Integrations

Google Analytics 360

WordPress

HubSpot CRM

LiveAdmins User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

16%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.8

Steven F.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed June 2018

Chat works as it's supposed to, support is human and excellent.

The WebGreeter team probably picks up on potential clients that would hesitate to call for whatever reason, or were about to waffle and leave without making contact. They basically create opportunities that might otherwise slide away quietly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support team has done a great job integrating this into our systems. The chat is well done, customized, and very cost effective compared to the competition. That said, for me, it's all about the support team. They've been nothing short of excellent.

Cons:

I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site. I contacted support and they immediately and efficiently got to work updating the look and feel, and were very responsive. Same thing when I asked for integration into CRM. I asked, they delivered.

Vendor Response

That's a great review Steven! Many thanks!

Replied June 2018

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed May 2018

Boosts our bottom line

More clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like working with Live Admins. They do a good job, and we get a lot of appointments scheduled. It's a service we'll certainly keep using.

Cons:

The language barrier. Some things are definitely lost in translation, and it can be hard to get things effectively communicated to our prospects.

Vendor Response

Thanks a lot for your feedback. We're going to look into what happened with the translations. Could you send us a few examples on clientservices@liveadmins.com?

Replied June 2018

Verified

Reviewer

Higher Education

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed June 2018

It says easy to use. Perfect for my usage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity Customer support is available by I never needed it. I love that they insist on feedback which shows commitment

Cons:

I would say branding. I enjoyed using the application but after a holiday I kind of forgot about it. I just remembered it again their to this survey

Vendor Response

Thanks for your review! If you can get in touch with us with suggestions over how we can improve the product further, we'd appreciate it!

Replied June 2018

Ray N.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed June 2018

Forgot to rate stars. Very happy with management responsiveness and ease of setup. Great leads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Don't have to do anything. Transcripts come via email. The reps help prospects that visit when we are closed. Leads are quality interactions with interested prospects. Reps can learn alternate responses to questions if we aren't happy with any transcript responses.

Cons:

Not much. Works as promoted. The window pops up on every page, and I need to close it each time I look for things on the site. Some prospects use it to connect with management for personal chats or to ask for information not related to sales.

Vendor Response

Thanks a lot, Ray!

Replied June 2018

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed May 2018

Great Service and Easy to work with

We get tons of internet leads having chat on our website

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the service is customizable to our business and the WebGreeters are always friendly. Keep up the good work.

Cons:

I do not have any complaints about the software. I think perhaps there could be more customization and integration with other services such as Facebook messenger.

Vendor Response

Thank you for your review! We actually do have Facebook integration along with many others so if you could contact us at clientservices@liveadmins.com, we'd be happy to set it up for you!

Replied June 2018

Barrie W.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

WebGreeter allows us to be open and accessible 24/7!

WebGreeter allows us to be "open" all day and night, with someone accessible to answer basic questions and collect contact information to be followed up on during business hours. They can assist in locating a vehicle on our website or direct a customer to the correct page to fill out a request form. We've been very happy with the service!

Ratings Breakdown

Ease of use

Functionality

Pros:

The integration with our website was seamless. It looks like it has been there since day one, and the response time for customers is excellent.

Cons:

In the beginning, we had to do a little extra coaching with our chat agents to make sure they were saying the right things, and not overstepping their boundaries. Everything has been great since!

Vendor Response

Thank you so much for the kind words, Barrie!

Replied April 2021

Bruno D.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

Support is excellent. A very adaptable team for today's changing client base!

Customer see our "chat's" as an extension of our sales team. Sometimes they come into the store looking for the chat agent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and flexibility. Bots cannot give the same feel and service. Human interactions ive the client a better avenue to trust, which makes the sales process easier.

Cons:

Just aesthetically. Would like the replies we receive to be formatted in a more eye friendly way. Currently all in a list. Could be more compact formatting.

Vendor Response

Thanks a lot for your review Bruno! We will definitely work on formatting our replies better!

Replied June 2018

Verified

Reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2018

Someone to answer the easy questions and get the ball rolling

The ability to connect with more potential leads

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up and use, they worked with us to make sure we are setting the tone we want to set with our customers, and the price is right.

Cons:

With our particular business, it is best if one person leads the project to make sure the alerts get to the right place since our different departments are a little complicated and the lines are blurry. That one person has to make sure they stay on top of the alerts.

Vendor Response

Thanks a lot! We'd like it more if your name and company info was displayed here on Capterra as well! :)

Replied June 2018

Jeffrey M.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed April 2016

I've used multiple chat services

I've had simple services like Zopim that I manned myself, and it was nuts. Every time someone was on my site a bell rung and my team was distracted. For the last several years I've used another manned system from overseas. The chat box can't be resized for mobile and it's distracting. I decided to make a change and did a lot of research. Liveadmins was by far my best option. It's manned 24/7 and the chat box is customizable. I can get calls routed to my cell phone, as I've had. What has surprised me is the amount of training that they give their team of chat agents, and the personal support they have given me for the transition. These guys are top notch.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Thanks Jeffrey, we appreciate your feedback.

Replied April 2016

Verified

Reviewer

11-50 employees

Used other for less than 6 months

Review source

Reviewed June 2018

Quality Help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very helpful to have a live chat that is available in the language which is needed. It is also extremely user-friendly and easy!

Cons:

It is helpful to be able to customize and it seems that this is lacking the ability to do so. It would be more appealing and helpful

Vendor Response

Thanks a lot for your feedback. Our software is fully customizable as per your needs. If there's something specific you need, please reach out to us at info@liveadmins.com

Replied June 2018

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