Zonka Feedback 2026: Benefits, Features & Pricing

Wondering if Zonka Feedback is right for your organization?

Our Survey Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zonka Feedback

4.8

(68)

Pricing

Starting at $199.00 per month

About Zonka Feedback

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.

With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.

Its AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.

Zonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-tim...

Zonka Feedback Screenshots

Zonka Feedback Pricing and Plans

Starting price: $199.00 per month

Free Trial

Free Version

Feedback Management

$199.00

flat rate, per month

Plan includes:

Add Brand Logo
Customizable Surveys
Email Support
Integrations
Survey Logic

AI Feedback Intelligence

$999.00

flat rate, per month

Plan includes:

Add Brand Logo
Customizable Surveys
Email/Chat Support
Integrations
Multilingual Surveys
Survey Logic

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Zonka Feedback Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Zonka Feedback
360 Degree Feedback
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Anonymous Feedback
API
Audience Targeting
Categorization/Grouping
CES Survey Structure
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Contact Database
Contact Management
CSAT Survey Structure
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Coding
Data Extraction
Data Visualization
Event Triggered Actions
Knowledge Management
Landing Pages/Web Forms
Live Results Sharing
Message Personalization
Mobile Coupons
Mobile Survey
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multi-Location
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Offline Response Collection
Performance Management
Performance Metrics
Predictive Analytics
Pulse Surveys
Purchasing & Receiving
Q&A Management
Question Library
Question Piping
Randomization
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Response Validation
Scheduled Messaging
Scoring
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
SMS Messaging
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Templates
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis

Zonka Feedback Integrations

Meta for Business

Twitter/X

Slack

Zapier

Zendesk Suite

Freshdesk

See all 10 integrations

Zonka Feedback User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

13%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

4.9

Functionality

4.7

Lee G.

Verified reviewer

Online Media

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed June 2021

Zonka is an AMAZING CX measuring tool!

I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities. I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price.

Cons:

There have been no issues adopting or major features missing.

Reasons for choosing Zonka Feedback

Pricing for this feature set is an incredible value!

Jason W.

Verified reviewer

E-Learning

Self-Employed

Used other for less than 6 months

Review source

Reviewed July 2021

Nice design in Zonka Feedback

The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

Cons:

I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

Reasons for switching to Zonka Feedback

Using Google Forms is a nice choice for free surveys. Zonka Feedback was chosen because there are more features.

Kristina A.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Very bad service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The free plan worked well and I used my survey without any problems.

Cons:

Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!!

Verified

Reviewer

Retail

10000+ employees

Used weekly for less than 6 months

Review source

Reviewed July 2021

Zonka, you're very good!

Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

(big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat.

Cons:

(small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

Reasons for choosing Zonka Feedback

Because of the price, current functionalities and the roadmap.

Reasons for switching to Zonka Feedback

Because of the price.

Larissa P.

Verified reviewer

Telecommunications

2-10 employees

Used daily for free trial

Review source

Reviewed August 2023

Incredible Customer Support - Above and Beyond!

I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.

Cons:

The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.

Reasons for choosing Zonka Feedback

SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed.

Akosua Tiwaa K.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

My personal Experience with Zonka

Overall, this product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease with which you can develop a survey and distribute to customers

Cons:

The data analytics provided is okay but does not meet the needs of our organization

Reasons for choosing Zonka Feedback

This product was relatively cheaper and also met our compliance needs as an organization

I P Singh G.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Zonka Feedback - Useful tool for an office

Have seen many functionalities been added since I started using it. I am a satisfied user.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

Cons:

The export of data need little more flexibility to play around and derive 360 degree information.

Reasons for choosing Zonka Feedback

Backend data analysis and its vast applicability

Todd T.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed July 2021

Zonka Feedback - Very Powerful Survey and Feedback Platform

This platform has made it easier for us to gather feedback quickly so that we can adjust more rapidly to customer needs and wants.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The software is very easy to use - I built my first survey from a template and had it up and running within minutes. Many customization options also help to make it very flexible and powerful.

Cons:

There is a small learning curve for the customization and implementation components, but that's hardly a negative.

Reasons for choosing Zonka Feedback

Better value, features better fit our use cases.

Leon D.

Verified reviewer

Law Practice

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Best Review Software hands down.

[sensitive content hidden] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well!

Cons:

None really. It fit all of our needs that we had and the salesforce integration was perfect.

Majlinda M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Comprehensive and User-Friendly Feedback Platform with Excellent Support

My overall experience with the Zonka Feedback platform has been very helpful, both for me and the company I recommended it to. The platform provides all the features I needed, making it a comprehensive tool for gathering and analyzing feedback. Additionally, the communication with the staff (Rajat) was excellent, contributing to a smooth and positive experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zonka Feedback offers easy navigation, comprehensive features, and a user-friendly platform

Cons:

At this time, I can't think of any significant cons. The platform met my needs and performed as expected

Showing 1 - 10 of 68 Reviews

See All Reviews