ZoomInfo Chat 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ZoomInfo Chat

4.9

(17)

Pricing

Starting at $500.00 per month

About ZoomInfo Chat

Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone.

ZoomInfo Chat Screenshots

ZoomInfo Chat Pricing and Plans

Starting price: $500.00 per month

Free Trial

Free Version

Basic

$500.00

per month

No plan information available

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ZoomInfo Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of ZoomInfo Chat
A/B Testing
Alerts/Escalation
Appointment Scheduling
Audience Targeting
Campaign Personalization
Chatbot
Communication Management
Contact Database
Conversion Tracking
CRM
Customer Segmentation
Customizable Branding
Dashboard
Data Import/Export
Engagement Tracking
Event Triggered Actions
Group Messaging
Human Handover
Lead Capture
Lead Distribution
Lead Engagement
Lead Generation
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Live Chat
One-to-One Messaging
Performance Metrics
Personalization
Pipeline Management
Prioritization
Proactive Chat
Real-time Consumer-facing Chat
Real-time Conversations
Reporting/Analytics
ROI Tracking
Segmentation
SMS Messaging
Target Account Identification
Website Visitor Tracking

ZoomInfo Chat Integrations

Salesforce Sales Cloud

HubSpot Marketing Hub

Slack

Marketo Engage

Salesforce Marketing Cloud Account Engagement

Microsoft Teams

ZoomInfo Chat User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.8

Have you used ZoomInfo Chat and would like to share your experience with others?

Georgey J.

Verified reviewer

Industrial Automation

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

An Honest review from an Insent hands-on user

Insent along with my Hubspot has really helped me personalize the experience for my ABM strategy. Insent has a seamless integration with HubSpot which has really helped us to identify and keep tabs on our prospects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Account-Based Marketing - Personalized experiences Lead Qualification

Cons:

No mobile app Noticed few bugs which I have reported

Reasons for choosing ZoomInfo Chat

Insent is great for chat purposes and in companies where there is a need for a fast response. It's great for engaging with visitors and converting them. The integrations really help to make the experience better for our prospects.

Verified

Reviewer

Computer Software

2-10 employees

Used daily for free trial

Review source

Reviewed March 2021

THE Chatbot for ABM

Because of Insent's human-first approach and phenomenal customer support, we can get moving a lot faster - we don't have to laboriously plan out every conversational scenario for a bot-first tool. Super smart team, fast product iteration, and a great price point - plus the integrations that make ABM a snap - make for a great experience overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Routing to account owners and have them instantly answer/engage on Slack is a game-changer for ABM shops. They do this through integrations with our tech stack. I also like that they ID companies via reverse IP lookup, so we can still route to the right person even when we don't know who is on the site. It's also awesome that you can do custom pathways and experiences, so we can make sure the experiences and conversations aren't annoying.

Cons:

They iterate really quickly, and, while it's great for remedying any problems, it can be hard to keep up.

Reasons for choosing ZoomInfo Chat

Price, integrations, the ABM experience, and killer customer support.

Olivia H.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2021

Great chat software with strong product and incredible customer support

So far, the experience has been really positive. It's been super helpful to have support throughout the onboarding process to assist us in getting set up. Our rep has also been very proactive and attentive after onboarding to make sure we're getting value from the tool. We are seeing positive results in terms of engagement and qualified leads from chat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This tool is straightforward and easy to use. I love the logic you can use to build out targeted chats - you can segment based on HubSpot lists and properties as well as by url. I like that you can create bot chats with automation, but you can also point conversations directly to a member of your team. I also like that reps can chat out of the insent platform or out of Slack. Their analytics are also very useful for measuring and evaluating conversations. I love that the product team is constantly releasing improvements (their velocity is impressive!) and that they seriously consider and quickly implement customer feedback. Our account manager, [SENSITIVE CONTENT HIDDEN], has been incredibly hands on and helpful, and has kept us moving forward, answering questions and helping us get set up and successful. I appreciate how proactive he is, and how he has gotten to know and understand our business and use case.

Cons:

As a relatively new product, Insent is built to function for pretty straightforward use cases. There are some useful features that do not exist (yet). However, in being new, they are able to quickly and easily make product improvements.

Reasons for choosing ZoomInfo Chat

Drift is really expensive and included a lot of functionality that we did not need or intend to use.

Reasons for switching to ZoomInfo Chat

Our previous tool had extremely limited functionality.

Matt L.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Easy to set up; easy to use

We're using the software to communicate directly with individuals who visit our website and then qualify them for further sales follow-up. We've found it to be a lot more helpful and effective than FAQ pages or generic bot responses, and we've gotten positive feedback from prospects/customers who converted to clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to set up and start using. Usually companies say their tech is easy, but then it takes 4 engineers and a bunch of luck to get it up and running. This process was very smooth from the beginning and only took one person a few hours to go fully operational.

Cons:

It only has a couple of integrations, currently, and it would be very helpful if we could integrate this into ZenDesk.

Reasons for choosing ZoomInfo Chat

It has more robust features and is easier to use.

Alex W.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2021

A sure way to elevate your website chat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-The Chatflow builder is incredibly easy to use. You can get started in minutes -The integrations are super robust. We use the Slack/SFDC/Hubspot integrations and they all work seamlessly. Set up was easy - Getting started has been really easy - something that is very important for a lean team! I love their functionality like instant calendar booking, page specific chatflows and reverse IP lookup -Their Customer Success team is top notch. They preconfigured the platform to allow us to get up and running quickly. They also incorporate our suggestions in their product cycle . Insent is a true partner!

Cons:

-Since it's a newer platform, the tool doesn't have the largest integration library. This hasn't been an issue for us since they aren't missing anything that is mission critical.

Reasons for choosing ZoomInfo Chat

The entire Insent team has an aggressive roadmap and a great vision. Their excitement is contagious. Unlike other tools Insent doesn't feel like a vendor but rather a partner.

Ajeesh K.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed March 2020

Best tool to engage with website visitors in real time

Insent has been very helpful for our lead generation, prospects are more willing to submit their emails to our bots than our forms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Using insent has been a great experience for us. Our top of the funnel strategy has been very effective, we are able to qualify our leads a lot better and then pass it on.

Cons:

I have noticed a few bugs while working which I have reported.

Reasons for choosing ZoomInfo Chat

Based on our Hubspot list, Insent makes it better for us to optimize on our ABM strategy! When anyone from our Hubspot list visits our website, we get an alert if they engage with our website which makes it super easy for us to take it further. Our SDR’s have made different Hubspot lists for different segments of target audience, prospects from different list get a different experience rather than a generic experience which has made our sales approach very focused.

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Buying experience is very important for our customers, we try to make it as smooth as possible.

Their customer success team is great, they made the onboarding super easy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is really great! The qualification and Identification is based on three things - Marketing Automation / CRM - Reverse IP Resolution - Website Behaviour - Based on the time spent , pages visited, downloaded a case study etc. Very well thought through, either ways the SDR’s will get an alert if there is a qualified prospect hence best leads will always be alerted to SDR’s. This has really helped us make our engagement better with our prospects.

Cons:

For now, only Hubspot, Marketo and Salesforce Integration is possible.

Vendor Response

Thanks a lot for the great review and feedback. More integrations (Pardot, Salesforce, Zapier, Slack already shipped) are coming. We want to play well in the MarTech landscape with all of our partners.

Replied March 2020

Lisa B.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2020

Not your basic chatbot!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With a plethora of chat bot options on the market, it was hard to determine which would be best for our needs. I'm so happy we found Insent! The technical integrations with SFDC and Hubspot and Slack are everything we need to get this fully adopted across my company (both sales and marketing). They leverage our IP to Business data connection so it de-anonymizes visitors and gets them engaged immediately. The branching logic to given custom pathways for visitors (we have a diverse set target audiences), is the best I've seen in any chatbot to date!

Cons:

There were a few hiccups in implementation, but the customer support team was incredibly helpful in troubleshooting everything so it was no burden on us.

Reasons for switching to ZoomInfo Chat

We outgrew the previous chatbot that was on the cheaper side. So glad the investment has been made for a real, hassle-free chatbot for our growing company.

Vendor Response

Thanks a lot, Lisa. We will continue to be amazing at customer success. Keep an eye out more the new features we are rolling out :)

Replied November 2020

Jessica M.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

Great product with reasonable price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ZoomInfo Chat is a simple solution that enables me to communicate with team members and clients. It's also useful for swiftly getting answers to queries or providing assistance. The chat interface is simple to use and assists me in rapidly finding the information I want.

Cons:

In my opinion, they have performed admirably. My primary request is for more integrations, which I anticipate will be available soon.

Kannan U.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Great product for demand gen teams!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Insent is really helpful for us. Our Inbound campaign has been very efficient after using Insent. We know which prospect came from which campaign CTA which is good context for our SDR’s to ask the right questions to our prospects and engage better.

Cons:

Difficult to find previous visitors who SDR has already connected to over slack.

Vendor Response

Thanks for the feedback and being one of the earliest customers of Insent. We are shipping a feature to pull the history of chats to Slack. We are also adding further details of the visitor (data enrichment) to Slack and our chat backend. Please stay tuned. Keep the feedback comin' :)

Replied March 2020

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