Cliniconex 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Cliniconex

4.9

(16)

Pricing

Starting at CA$0.35 one time

About Cliniconex

Cliniconex's healthcare collaboration platform triggers over 800,000 HIPAA-compliant engagements for senior care providers and medical clinics each month. Our interoperable solutions integrate into EHR/EMRs enabling workflow automation and autonomy. Return time to care, lower operational costs, reduce no-shows, and improve patient satisfaction. From appointment reminders, booking notifications, to outbreak notifications and care plan reminders, we help our customers keep vulnerable people at the centre of care!

Cliniconex Screenshots

Cliniconex Pricing and Plans

Starting price: CA$0.35 one time

Free Trial

Free Version

Basic

CA$0.35

per user, one time

No plan information available

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Cliniconex Features

Popular features found in Appointment Reminder
Appointment Scheduling
Calendar Sync
Call Reminders
Customizable Templates
Payment Reminders
Recurring Appointments
Rescheduling
Self Service Portal
SMS Messaging
Two-Way Communication
More features of Cliniconex
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Management
Communication Management
Compliance Management
Confirmations/Reminders
Contact Database
Contact Management
Data Capture and Transfer
Data Import/Export
Email Reminders
EMR/EHR
For Nursing Homes
HIPAA Compliant
Messaging
Mobile Access
Mobile Alerts
Multi-Channel Communication
Multi-Location
Patient Engagement
Patient Questionnaires
Reminders
Reporting & Statistics
Role-Based Permissions
Search/Filter
SMS Reminders
Staff Management
Surveys & Feedback
Third-Party Integrations
User Management
Workflow Management

Cliniconex User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

13%

Secondary Ratings

Ease of Use

4.9

Value for money

4.6

Customer support

5.0

Functionality

4.7

Verified

Reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed April 2021

Cliniconex provides email, phone and text reminders to patients

We had unacceptable NO-Show rates, costing money for unfilled appointments; Implementation of reminders significantly reduced No-Show rates. We have used this product for almost 4 years. There was nothing else available at the time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up, and customize; on boarding process walks through options. Great customer service, quick response time. Easy to use for clients. Reminders are generally appreciated by clients. Different options for clients to choose phone, email or text reminders.

Cons:

The cost is significant at $0.35 per reminder. Other vendors provide similar products (thought not as comprehensive) for less money ( $0.10 per reminder by text)

Reasons for choosing Cliniconex

I am considering HealthMyself (Pomelo Health) for text reminders, as we have this platform connected to our EMR. It provides only email reminders as a base, with the option for text reminders as an add on. However, I don't think there an option for telephone reminders, and many patients (may include those more likely to forget appointments) can only receive telephone reminders to their home phones. (no email address or cell phone). So, I am likely to continue with Cliniconex for a small population, not using email and text reminders.

Vendor Response

Hi there. Thank you for your review and feedback! We always appreciate honesty from our customers. While Cliniconex is priced as a premium product, our solutions are highly customizable. We adapt our software to your workflows not the other way around! We also charge per cycle or 3 communications. So, if you send an appointment reminder via text to a patient, that will include the initial message, their response and any follow-up instructions you may have. The best part? No character limits! We know you can have a lot of specific information you need to share with your patients.

Replied May 2021

Chandra W.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Reviewed January 2022

Cliniconex is a game changer for us!

Cliniconex has wonderful customer support that help you long after implementation and respond almost immediately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to automatically send an appointment reminder to the resident and/or responsible party from an appointment that is entered in our electronic health record saves us so much time, leaving that extra time for us to spend with our resident. The ability to send out daily/weekly updates during the pandemic to our families has created a sense of security and involvement with our families that is not time consuming at all for staff to generate.

Cons:

The cons with the software's integration with our electronic health record is that we cannot change when the reminder is sent when an appointment is scheduled - the reminder is automatically sent 5 days out from the date of the appointment. It would be nice to have the option to send the reminder when the appointment is created.

Debra R.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed June 2021

Excellent value and service.

This software is well controlled and designed. The work this software does saves us money on a full time position, and we can utilize that position elsewhere in our company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customizable, reliant and background data to support the work.

Cons:

All service needs were met and easily implemented.

Reasons for choosing Cliniconex

It was recommended through our software currently in use. It compliments it well.

Ronna P.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used weekly for less than 12 months

Reviewed June 2021

Cliniconex Review

This product has streamlined our Business Office practices and deceased the amount of time having to manually call out to families. We have been able to communicate more efficiently with families and send out timely updates/changes. By utilizing the scheduling feature it has helped with scheduling of meetings and increased attendance at the meetings with the reminder feature. The ability to have a confirmation in the chart helps with tracking and reporting that is needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is easy to configure and use. The implementation process what simple and easy. It streamlined our business process around communicating to families as well as scheduling of appointments.

Cons:

I feel this software could be improved by adding the ability to add an attachment. Most of our contacts have chosen the email format to receive messages, it would be nice to be able to add an attachment to save a step of a follow up email if more information needs to be shared.

Tammy K.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Reviewed April 2021

Excellent Product

as explained above freeing up workers time

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

This has reduced the number of phone calls the office staff has to make to confirm appts with patients. Freeing them for other duties

Cons:

Wish it could be a little more specific for appts for the different doctors. (IE one of our doctors requires a health history questionnaire where the other doesn't and would be nice for the reminder to bring this was ONLY on the appts for that doctor

Reasons for choosing Cliniconex

Was offered at an convention.

Vendor Response

Hi Tammy. We appreciate the kind review and thank you for being a long-time Cliniconex customer! We wanted to let you know we are fully able to customize reminder messaging to suit the needs of individual providers. Simply ask your account manager for an account review and they will get your reminders set up so they work best for your clinic!

Replied May 2021

Shannon L.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Excellent service

I've been extremely happy with Cliniconex. They are super helpful and easy to communicate with, as well as affordable. It has taken a lot of work off my staffs shoulders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Changes are made upon request almost instantaneously. I find they are incredibly helpful when I request/add changes.

Cons:

I would like a little bit more control over changes, but I think they work well with what they have!

Susan P.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Reviewed June 2021

Nursing Home Management

Fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of communicating with families and sponsors.

Cons:

We have not have any issues with this feature

Albert L.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Reviewed May 2021

great product with Amazing support

To date, it has been a great relationship and product from our point of view. we hope it continues to expand and improve with more options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The set up and installation was quite simple. They offer a very hands on approach and great customer support through the process. Any changes, updates and modifications are always simple and accurate.

Cons:

Adding more features to their current product would be helpful. Such as, voice to word dictation on incoming calls and messages.

Tonya C.

Verified reviewer

Hospital & Health Care

10000+ employees

Used other for less than 2 years

Reviewed May 2021

Cliniconex

WE are pleased with the product adn will be expanding our overall use as we move forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our company (Skilled Rehabilitation) started using the product when the COVID outbreak began. We decided to use this as a way to efficiently communicate with our resident's and family members to keep them a brisk of the ever changing environment. As a company we have been very pleased with ability to adapt and individualize the messages for each facility and or situation.

Cons:

The report function is a nice feature but would be easier to review and or follow up on if the report could be accessed from the site and if it was easier to determine which resident/responsible party contact number was a concern.

Reasons for choosing Cliniconex

We choose this product because it was a component of Point Click Care. Because of this we could send messages and have documented proof in the individual resident record of notification.

Nicole H.

Verified reviewer

Medical Practice

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed January 2021

Review

We need to solve the problem of "we didn't know this appointment was in-person or by phone" as we do not have the capabilities to modify the reminders based on the appointment type.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best feature about cliniconex is that it lets us know if the appointment reminder was sent, confirmed or cancelled in Accuro as a status. Without us having to look anywhere else.

Cons:

I believe it is missing a key feature. As a multidisciplinary clinic we need to modify the appointment reminders be sent based on the appointment type. This would be extremely helpful, especially during the pandemic where we are seeing patients virtual and in-person. Each reminder needs specific instructions.

Reasons for choosing Cliniconex

We choose Clinicconex because it is what Accuro has recommended.

Vendor Response

Hi Nicole, thanks for your nice review, it's very much appreciated! We're glad you are generally happy with the service. We want to make sure you're aware that you are able to fully customize the reminder messaging based on appointment types in your EMR. Please reach out to your Cliniconex account manager our our support team and we'll get your reminders working exactly the way you need them to!

Replied March 2021

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