USAN Contact Suite for Amazon Connect 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

USAN Contact Suite for Amazon Connect

5.0

(3)

Pricing

Pricing available upon request

About USAN Contact Suite for Amazon Connect

USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Connect. It has a proprietary client interface that allows users to control the customer experience from anywhere including CRM systems, mobile devices, or web chat.

USAN Contact Suite for Amazon Connect Screenshots

USAN Contact Suite for Amazon Connect Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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USAN Contact Suite for Amazon Connect Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of USAN Contact Suite for Amazon Connect
Activity Tracking
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Autoresponders
Call Center Management
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Campaign Analytics
Campaign Management
Canned Responses
Chat/Messaging
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Data Import/Export
Drag & Drop
Email Management
Event Triggered Actions
Interaction Tracking
IVR
Live Chat
Machine Learning
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Processing
Natural Language Search
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Single Sign On
Speech Recognition
Surveys & Feedback
Tagging
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Widgets
Workflow Management

USAN Contact Suite for Amazon Connect Integrations

Calabrio ONE

Amazon Connect

AWS CloudFormation

USAN Contact Suite for Amazon Connect User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.7

Have you used USAN Contact Suite for Amazon Connect and would like to share your experience with others?

Donabel R.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed December 2022

Staying Connected

My overall experience was fantastic and it is really a good benefit especially to users because it has helped connections much faster and easier than before. Never encountered any problems at all and I think it's worth trying to get the services we need to have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is very easy to use and it has helped a lot of consumers with their needs. I would say that It will a good benefit to everyone. It is the most important thing because users are always looking for answers to their problems especially when it comes to errors or troubleshooting.

Cons:

I think there's nothing wrong the product and it's all good. Maybe if there will be a problem, that's going to be something to do with the connection but so far, I really liked this software.

Terry L.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Easy Integration and Great Professional Services

Contact suite allowed us to realize that "one pane of glass" solution where multiple tools my agents were using could be brought to their finger tips. It also allowed us to provide a data rich handoff from the IVR to the agent so they had the context of the call.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Contact Suite made our jump to the cloud and the integration of Amazon Connect a very simple process. They also provided timely and cost-effective professional services to connect data to third party or proprietary systems where my IT team lacked bandwidth and requisite knowledge.

Cons:

The user interface isn't "sexy" but it extremely customizable and flexible by a business-level administrator.

Nerea O.

Verified reviewer

Education Management

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed May 2023

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