Shift4 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Shift4

2.2

(53)

Pricing

Pricing available upon request

About Shift4

Shift4 provides businesses with several solutions to handle payments, POS operations and data security. It offers a secure payment platform, merchant services, business intelligence tools and software integration capabilities.

Businesses can utilize QR code and PCI-validated point-to-point encryption (P2PE) capabilities to initiate secure transactions from mobile devices. Professionals can utilize auditing and reporting modules to track performance of POS operations, employees, customer engagement, online reputation, and social media management operations.

Shift4 provides end-to-end payment processing solutions for:

? Food & Beverage
? Hospitality
? Sports & Entertainment
? eCommerce
? Casinos & Gaming
? Retail
? Specialty

Wondering if Shift4 is right for your organization?

Our Payment Processing Software selection experts can help you in 15 minutes or less.

Shift4 User Interface

Popular Shift4 Alternatives

Main Product

Shift4

2.2

(53)

Ratings Breakdown

2.74Ease of use
2.06Value for money
2.06Customer support
2.58Functionality

Pricing

Available upon request

Get Price

Alternative Product

PayPal

4.6

(26221)

Ratings Breakdown

4.64Ease of use
4.52Value for money
4.25Customer support
4.56Functionality

Pricing

Available upon request

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Alternative Product

Venmo

4.7

(9266)

Ratings Breakdown

4.74Ease of use
4.75Value for money
4.41Customer support
4.62Functionality

Pricing

Available upon request

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Alternative Product

Stripe

4.6

(3296)

Ratings Breakdown

4.47Ease of use
4.35Value for money
4.24Customer support
4.52Functionality

Pricing

Available upon request

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Alternative Product

Square Payments

4.7

(2663)

Ratings Breakdown

4.71Ease of use
4.48Value for money
4.36Customer support
4.62Functionality

Pricing

Available upon request

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Alternative Product

Square Point of Sale

4.6

(3014)

Ratings Breakdown

4.68Ease of use
4.50Value for money
4.35Customer support
4.54Functionality

Pricing

Starting at $49.00 per month

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Shift4 Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Shift4 Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of Shift4
Data Security
Electronic Signature
Online Payments
Partial Payments
Receipt Management
Transaction Monitoring

Shift4 Integrations

Twitter/X

Meta for Business

Shift4 User Reviews

Overall Rating

2.2

Ratings Breakdown

26%

64%

Secondary Ratings

Ease of Use

2.7

Value for money

2.1

Customer support

2.1

Functionality

2.6

ANDRES R.

Verified reviewer

Furniture

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

SHIFT4 GREAT PRODUCT

For the most part it's a great product, issues are very rare and when they come up it's easy to fix.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Transactions run very smooth for the most part, very seldom does it come up with issues.

Cons:

The issues that sometimes come up is it will not take a card with a long expiration date.

Vendor Response

Hello Andres - Thank you for your feedback. We’re glad to hear that transactions run smoothly most of the time and that issues are rare and easy to resolve. If you continue to experience any problems with card acceptance, please don’t hesitate to reach out to our support team for assistance. We appreciate your continued trust in SkyTab.

Replied June 2025

Clifton C.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

BAD PROCESSOR! YOU HAVE ZWERO CONTROL OF YOUR SYSTEM!

great! unless you have an issue!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have a great local rep that I always have to call because the larger company usually cant help.

Cons:

when you call for issues, you're on the phone for ever. If you have a Server that runs a credit card on the wrong check and the guest has already left, you as the merchant eat that check amount! Shift 4 is our processor but cannot help you retrieve a credit card mistake! Find another processor!

Reasons for switching to Shift4

Shift 4 bought our POS system company so we HAD to use them or buy a whole new system!

Vendor Response

Hello Clifton — Thank you for taking the time to share your experience with us. We’re sorry to hear that we did not met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

Replied September 2024

Verified

Reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Lots promised with nothing delivered

Poor customer service with bad technology for transacting in the hotel industry. Look elsewhere for better reliable solutions that work well. If you are a similar company or industry as DJT then check out something else. Not worth the bad integrations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The options and connections with different applications. It seems to have its ability to grab information and connect to many sources for our CRM.

Cons:

We had outages with Shift 4 and that impacted checking in guests for our hotel. DJT Properties requires the best payment processor and what we got was not up to par. It crashed on us multiple times and we had trouble with it even after they sent out technicians to fix the terminals. Even though our hotel was in DC and centrally located it took a long time for anyone to figure it out.

Vendor Response

Hello there, we’re sorry to hear about the issues you experienced and understand how critical reliable service is in the hospitality industry. We appreciate your feedback and take it seriously as we continuously work to improve our technology and support. Please reach out to reviews@shift4.com with your contact information so we can connect you with the right team to address your concerns directly. Thank you for sharing your experience.

Replied July 2025

Tauna B.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

unable to cancel service

Service is difficult. Support is not adequate. Reports are not clear. Overall I would not recommend Shift 4.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Agents are friendly but struggle to provided the needed service. Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated??????

Cons:

Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated??????

Reasons for switching to Shift4

Better connectivity, better reports, better service.

Vendor Response

Hello Tauna — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

Replied July 2024

Molly M.

Verified reviewer

Hospitality

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed March 2023

Do not use

Overwhelmingly negative. Hard to use interface, reports don't come in PDF or other functional formats. Their customer service makes Comcast look competent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I didn't. Every customer service experience I had was horrid. I would make requests, they would tell me that they needed to speak to the [sensitive content hidden] every time I called. I would do so and he would delegate access to me. They would tell me that they needed a few days for the request to process and then when I would call back there was no record that they had spoken directly with our owner. This process happened no less than five times. Not a single customer service representative properly logged our cases. I probably lost over 50 working hours trying to get a competent customer service rep.

Cons:

Customer service was the worst I've experienced in my life out of any company I've interacted with personally or professionally. On multiple occasions I requested copies of my invoices and either didn't receive them or received them after huge delays and multiple follow-up calls. They never track issues with your account so every time you call you're back to square one. Awful, awful, awful.

Reasons for choosing Shift4

This was a choice made by my predecessors and Elavon is by far a superior product.

Vendor Response

Hi Molly — We're very sorry to hear about this issues you're experiencing and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support

Replied March 2023

SYLVAIN F.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

WORSE CUSTOMER SERVICE POSSIBLE

We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription. We have been charge for 15 months in the raw. we asked them why nobody reach out to us regarding this matter, the staff was absolutely incompetent and rude. We have not recommended working with them to all our friend in Restaurant industry. The service is probably the worse possible and it's almost impossible to talk to someone, they do that on propose for you to pay

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Reasons for switching to Shift4

TO FIND THE REASON WHY WE PAY FOR A SERVICE

Vendor Response

Hello Sylvain, we’re sorry to hear about your experience and understand how frustrating this situation must be. This is not the standard of service we aim to provide. Please reach out to reviews@shift4.com with your contact details so we can escalate this issue to the right team and work toward a resolution as quickly as possible. Thank you for bringing this to our attention.

Replied July 2025

Verified

Reviewer

Consumer Services

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed January 2025

Not recommended for small businesses.

I had been a customer for 12 years and put my account on vacation " Degraded status" as I was working out of town and not running my small business for 2024 but did not want to close my account. Customer service was helpful at this time and reversed some previous fees for services I was not using and put me on a basic plan and assured me there would be no additional charges. At the start of 2025 ( January 2nd) noticed a 189.00 charge on my bank account and called the next day to find out what is was for. They said that was a "SEC Security Fee for the previous year" and would do nothing to help unless I started processing again. Left feeling let down and cheated out of 189.00 that I could not afford. I do not recommend this company for a small company that is not processing a lot. I would be willing to change my review if customer service would work with me on the fee as they have been good in previous years about reversing fees for services was not using when calling in. I do not appreciate being held hostage to get reasonable customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My original sales rep from 12 years ago was good when it was owned by Harbor Touch.

Cons:

Surprise fees for services I was not using. Equipment fees for 15 year old equipment I had asked to be removed in previous years. Fees for statements I did not want. 189.00 Annual fee billed at the end of the year for the previous year that was unexpected, unwilling to work with me. Had to call once a year to remove services that I did not want that were automatically added back on again a few months later, Rates would creep up annually and I would have to call in and barter to get them back down.

Vendor Response

Hello - Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced. We understand how unexpected fees and service concerns can impact small businesses, and we regret that we fell short of your expectations. Your loyalty over the past 12 years means a great deal to us, and we’d like the chance to make this right. Please contact us at reviews@shift4.com with your contact details so we can review your account and work toward a resolution. Your feedback is invaluable, and we’re committed to improving our processes to better serve all of our customers.

Replied January 2025

Gillian J.

Verified reviewer

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Charged for equipment received

Worthless. I would never referred them or renewed my contract once it expired in November

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Business owners stay away from this company. They have exuberant fees... They will charge you for equipment that they already received.

Cons:

Worst credit card provider. Do not use them . I repeat do not use them. Their Sales team are best .

CARLOS S.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

It's ok when you have no other option

Installation was an easy task, but the transaction auditing of shift4 vs POS is impossible, they don't have good tools for it. Their customer service is terrible, we are supposed to have an "enterprise Account" but their response to our tickets is bad and when we get somebody to work with us, they seem to have lack of knowledge of their own software.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The security of the transaction being encrypted PTP, and the fact that they take care of the whole cc payment process from taking the payment, processing, authorization and batching.

Cons:

Too many glitches, many transactions are going into shift4 but not back into POS so the batch auditing is crazy.

Reasons for choosing Shift4

We didn't, it was forced to us by our POS because we needed to be EMV complaint.

Vendor Response

Hello Carlos — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

Replied December 2024

John S.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

Misrepresentation

Awful Shady. No escalation process is ridiculous.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. They are a misleading company. I would not use.

Cons:

They hide the contract length and early termination fees for their contract via a website titled terms and conditions. No where on the agreement is any mention of contract length or fee for early termination. They also claim to have no escalation process so one person at Legal Support determines what happens. Do not us them. You will regret

Vendor Response

Hello John - Thank you for your feedback. We’re sorry to hear about your concerns and understand how frustrating this situation must be. Transparency is important to us, and we’d like to address this directly. Please reach out to us at reviews@shift4.com so we can review your case and work toward a resolution.

Replied January 2025

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