Fiserv 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Fiserv

3.6

(33)

Pricing

Pricing available upon request

About Fiserv

Fiserv (formerly FirstData) offers a payment procession solution to help businesses manage online payments. The platform comes with various marketing tools that enable merchants to run custom loyalty programs, marketing campaigns, and offers discounts or reward points to improve customer engagement. Additionally, Fiserv offers security and fraud prevention tools for financial institutions.

Fiserv includes a gift card functionality, which assists marketers with launching mobile gift card programs, tracking points balance and issuing store credits. The solution offers a host of features such as digital cards, receipt printing, purchase validation, promotional signages, eCommerce stores, multiple payment modes and more. Additionally, it allows businesses to accept payments via checks, smartphones and ACH systems.

Fiserv enables marketers to gain insight into sales data, market trends and customer spending patterns via analytics to improve customer interactions and run targeted marketing campaigns. Pricing is available on request and support is extended via phone, email and other online measures.

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Fiserv User Interface

Popular Fiserv Alternatives

Main Product

Fiserv

3.6

(33)

Ratings Breakdown

3.91Ease of use
2.85Value for money
3.18Customer support
3.79Functionality

Pricing

Available upon request

Get Price

Alternative Product

PayPal

4.6

(26224)

Ratings Breakdown

4.64Ease of use
4.52Value for money
4.25Customer support
4.56Functionality

Pricing

Available upon request

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Alternative Product

Venmo

4.7

(9266)

Ratings Breakdown

4.74Ease of use
4.75Value for money
4.41Customer support
4.62Functionality

Pricing

Available upon request

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Alternative Product

Stripe

4.6

(3296)

Ratings Breakdown

4.47Ease of use
4.35Value for money
4.24Customer support
4.52Functionality

Pricing

Available upon request

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Alternative Product

Square Payments

4.7

(2663)

Ratings Breakdown

4.71Ease of use
4.48Value for money
4.36Customer support
4.62Functionality

Pricing

Available upon request

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Alternative Product

Square Point of Sale

4.6

(3014)

Ratings Breakdown

4.68Ease of use
4.50Value for money
4.35Customer support
4.54Functionality

Pricing

Starting at $49.00 per month

Get Price

Fiserv Pricing and Plans

Starting price: $69.00

Free Trial

Free Version

Basic

$69.00

No plan information available

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Fiserv Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of Fiserv
Electronic Signature
Loyalty Program
Online Payments

Fiserv User Reviews

Overall Rating

3.6

Ratings Breakdown

33%

12%

21%

Secondary Ratings

Ease of Use

3.9

Value for money

2.9

Customer support

3.2

Functionality

3.8

Miguel M.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Great Credit card processing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Is a big company with great produts and services

Cons:

Waiting time is occasions to support take

Ben S.

Verified reviewer

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Fiserv is an Ok Choice for a Mid-Size Bank

We use Fiserv as our ERP system with general ledger, loans, and deposits. The system performs adequately. It could present its information in an easier-to-use, more valuable format.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is consistent in the way it works and the information is presented across modules. They do provide pretty good customer service.

Cons:

There isn't enough trend data presented graphically. It needs a business intelligence and visualization capability. Nearly everything you want to do with the software that is not exactly day-to-day processing requires additional charges which aren't insignificant.

Cana K.

Verified reviewer

Religious Institutions

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed March 2019

Pros and Cons

Ratings Breakdown

Ease of use

Previously 2

Functionality

Pros:

I like Payeezy because it allows you to be paid easily! Rarely are there issues with cards being declined.

Cons:

On the other hand, the system does not store the encrypted information in a way that we can set up new donations or charge another donation if requested. New donations are POS, which means we can only change the amount of the recurring donations. Anything new has to be added to the original donation; otherwise, a customer must give their CC info each time.

Kelsey G.

Verified reviewer

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Great system

Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the version that we have is a bit behind so it can be difficult when trying to do new things or implement certain things, but those few things are minor. For us easy of use is one of the most important features.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's easy of use for the most part is what I like about it. Fiserv's core systems for financial institutions are very user friendly for front and back office staff. For myself, I can easily create screens and edit existing screens without it being too difficult.

Cons:

The version of the software that we have seems to be a bit older unfortunately. This makes certain changes or things that we would like to implement difficult. For somethings in the system it is a one or none where you either give all access or no access.

Russell C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Sneaky extra charges

When I finally gave up on this service due to glitches and increasing fees and went to a more reliable service with lower fees I was hit with a $110 Closure fee! When I started this service several years ago, I had specifically asked if there was a fee to leave the service and was told that there was no such fee.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It usually worked ok but the connection was poor.

Cons:

Poor connection. To receive payments I had to stand outside my practice with the merchant terminal held above my head!

Reasons for switching to Fiserv

At the time ANZ fees were high. The Fiserv option seemed more economical, but fees were gradually increased until they were more expensive that the competitors.

Tj C.

Verified reviewer

Law Practice

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed April 2024

THE WORST CUSTOMER SERVICE

THE WORST. THE ONLY WAY TO SPEAK TO AN AGENT IS TO NOT INPUT YOUR BD AFTER LISTENING TO THE LOOP FOR 10 MINUTES

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NOTHING, ZIP, NADA, ZERO, NAY, NIL, ZILCH

Cons:

THERE IS NO OPTION TO SPEAK TO AN AGENT. 41MINUTES ON HOLD

Reasons for choosing Fiserv

NO OTHER CHOICE AVAILABLE, FORCED TO USE THIS HORRIBLE CUSTOMER SERVICE

LISA B.

Verified reviewer

Banking

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Antiquated Phone Banking options - Maxxar

Overall the experience with Fiserv is lacking. From the product itself to the client support portal. Although I am sure potential clients wouldn't be looking in to this specific product, however, the lack in support has also been discouraging. Make sure to do your research on products and get references if possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Maxxar software for phone banking is very basic. It makes it easy for the end user to use as there are not many different options to confuse users. Often our user base for this software is not as tech savvy as others, which draws them to utilize this option.

Cons:

The Maxxar software that we use is antiquated. There are no fancy features, no voice options, and no potential for this software to be updated. We have had issues with the service being disrupted many of times which results in us having to reset our server to get it to work again. It seems that since there are newer technologies available for this type of software, this product has gone to the wayside.

Adrian J.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Worst Company ever

Terrible,I suffered a $2500 loss one day over 2 Terminals,they offered zero monetary compensation,I called no less that 40 times

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing,the whole experience was frustrating

Cons:

Unstable platform,no support,you get put on hold for hours to a call centre in the Phillipines

Reasons for switching to Fiserv

Unsatisfactory service,I should have read the reviews before I signed up.

Morgan Y.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed July 2018

Great software for taking credit card payments. Super easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how simple the program is. Its as easy as filling in all the customer's information in the blanks and hitting submit. Its great way for our service techs to collect over the phone. I also like how easy it is to find past transactions; you will never lose track of payments. Our customers really like the email receipt function. They know almost instantly that they were charged the correct amount.

Cons:

DO NOT FORGET YOUR PASSWORD. You will get locked out of the system, and if you are not an administrator you cannot reset it. It is a great security feature, but make sure you have your password memorized, and write it down after the program has you change it every few months.

mandy h.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Payeezy

Ratings Breakdown

Ease of use

Functionality

Pros:

This software is userfriendly and easy to navigate. Use this daily to locate charges.

Cons:

I have locked myself out of the software before and waited hours to get a representative on the line to reset my password. There has got to be a better way to get a hold of someone.

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