Spearline 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Spearline

4.5

(13)

Pricing

Pricing available upon request

About Spearline

Spearline is a communication quality assurance tool that helps organizations analyze telecommunication services to ensure streamlined functions. The platform lets businesses evaluate audio quality, test connections, define performance benchmarks, check tones and measure the delay between call connectivity and answering

Spearline Screenshots

Spearline Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Spearline Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of Spearline
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Auto-Dialer
Benchmarking
Call Reporting
Call Routing
Conferencing
Customizable Fields
Customizable Reports
Dashboard
Dashboard Creation
Data Extraction
Data Import/Export
Data Transformation
For Websites
IVR
Key Performance Indicators
Monitoring
Onboarding
Performance Management
Performance Metrics
Performance Testing
Quality Assurance
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Search/Filter
Self Service Portal
Single Sign On
Software Testing Management
Surveys & Feedback
Tagging
Task Management
Trend Analysis
Usability Testing
User Management
Video Conferencing
Visual Analytics
VoIP Connection

Spearline User Reviews

Overall Rating

4.5

Ratings Breakdown

62%

31%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.8

Functionality

4.5

Luke G.

Verified reviewer

Telecommunications

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed May 2022

Great company with a helpful service

Good company that we enjoy working with. We've been using their solution for a few years now. They're constantly adding new carriers to test with and new products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really easy to use compared to what we were doing before. Spearline saves us a lot of times and gives access to good call quality stats.

Cons:

No major cons. They're really helpful and supportive.

Vendor Response

Hi Luke. Thank you for taking the time to leave a review about Spearline. We really appreciate your feedback. Kind regards Caroline

Replied May 2022

Brian K.

Verified reviewer

Retail

10000+ employees

Used daily for more than 2 years

Reviewed February 2022

Great for Automated Testing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Spearline to place automated calls to our customer service IVR constantly throughout the day. This has allowed us to catch problems early before they come more widespread, and track issues and error rates over time with the monthly, test results summary email. Being able to test on demand via the admin portal has also proven to be extremely valuable for new phone number turn-ups and one-off troubleshooting in various countries. Highly recommend.

Cons:

It would be great if the on-demand testing portal did not require a microphone on the local computer, since many admin desktops do not have one. Most times we are only concerned with whether or not the call establishes or if audio is received, but it's not possible to place a test call without the portal having access to a local computer microphone.

Vendor Response

Hi Brian, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the microphone requirement on the local computer, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline

Replied February 2022

Sidney S.

Verified reviewer

Telecommunications

10000+ employees

Used monthly for more than 2 years

Reviewed February 2022

Spearline is an easy to use application for real time testing of phone numbers

Overall I am satisficed with my experience in using Spearline. Again the application is easy to use and customer support is very good.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Voice assure realtime test is easy to use with real time result. User can go back in time to search for previous test results. Exporting call record is an easy task and a nice feature to have. Dashboard provides a lot of useful information/statistics.

Cons:

Rather than testing 1 number at a time in voice assure realtime, I wish there is a way to test a short list of numbers for the same country and same service type.

Vendor Response

Hi Sidney, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment "I wish there is a way to test a short list of numbers for the same country and same service type", this functionality should be available to you on the platform. Could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline

Replied February 2022

Ashley L.

Verified reviewer

Pharmaceuticals

10000+ employees

Used daily for less than 12 months

Reviewed January 2022

Spearline is needed for Telephony!

Spearline is a daily tool which helps us find incidents proactively. We no longer need to wait for tickets from our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Testing in country is key! Our service provider can act as the customer to mimic their experiences.

Cons:

Would like more inventory options to manage global carriers.

Vendor Response

Hi Ashley. Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment "Would like more inventory options to manage global carriers" could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline

Replied February 2022

Kevin T.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Reviewed March 2022

Easy to use

My overall experience using Spearline for 8 years has been positive, all of the improvements done in that time have really helped us in our day to day business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about the software, it is customizable for automated testing, easy to use, mainly trouble free.

Cons:

What I like least, is there is no option to use GSM for automated testing.

Reasons for choosing Spearline

n/a

Vendor Response

Hi Kevin, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the option to use GSM for automated testing, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline

Replied March 2022

Brian R.

Verified reviewer

Information Technology and Services

10000+ employees

Used weekly for more than 2 years

Reviewed February 2022

Nice tool for global telephony

We have toll and toll free telephone numbers all over the world. Before using spearline we were unable to validate that international toll free numbers were functioning properly.

Ratings Breakdown

Ease of use

Functionality

Pros:

With spearline we are able to test and verify international toll free number (and some toll number) which otherwise wouldn't be available to validate.

Cons:

There are still a few countries which are not available.

Vendor Response

Hi Brian Thank your for submitting a review and for the positive feedback you have provided, It is great to see that the product is adding real value for you. In relation to your comment "There are still some countries which are not available" if you could reach out to your account manager jj.barry@spearline.com and advise in which countries you would like to see coverage we can review. We are constantly adding to our coverage based on customer feedback so your input would be appreciated. Cheers

Replied February 2022

Emmanuel A.

Verified reviewer

Telecommunications

10000+ employees

Used weekly for less than 2 years

Reviewed February 2022

Spearline is a Necessity for Serious Global Telecom Testers

Pretty good as long as the country being tested is covered

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of use - intuitive UI and Automated analytics

Cons:

It still needs to increase coverage. Hopefully it gets to scale to all other countries that we need to test

Vendor Response

Hi Emmanuel . Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. In relation to your comment regarding global coverage, if you could get in contact with your Spearline Customer Engagement Manager and advise which countries you would like to see added, we can certainly review. We are always adding new countries and markets to our global coverage map based on customer feedback, so your input is most appreciated. Alternatively, please email our Support team at support@spearline.com Kind regards, Caroline

Replied February 2022

Zane F.

Verified reviewer

Internet

5001-10000 employees

Used weekly for less than 2 years

Reviewed April 2022

Use Spearline for making test calls

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

- Placing test calls made easy - Call logs - Redial made easy - Recording

Cons:

Nothing really, only thing I can speak about is that sometimes the portal is a bit slow

Vendor Response

Hi Zane, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the portal being a bit slow, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. Kind regards, Caroline

Replied April 2022

arpita s.

Verified reviewer

Hospitality

5001-10000 employees

Used weekly for more than 2 years

Reviewed February 2022

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use the software for automated testing of all the numbers. It is really helpful to findout if the numbers have stopped working before our customers complain.

Cons:

Nothing such. It is very easy to use with no down time.

Vendor Response

Hi Arpita. Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. Kind regards, Caroline

Replied February 2022

Wei Jie H.

Verified reviewer

Medical Devices

10000+ employees

Used monthly for more than 2 years

Reviewed April 2022

Good tool to simulate call traffic from start until the end

I like to use the tool for call center IVR simulation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and convenient to collect information

Cons:

User Interface not attractive , UI design should be improved.

Reasons for choosing Spearline

Peer review

Vendor Response

Hi Wei Jie, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the interface and UI, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know and I will be happy to advise. Kind regards, Caroline

Replied April 2022

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