Ada 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ada

4.7

(15)

Pricing

Starting at $60,000.00 per year

About Ada

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

Ada’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most.

AI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions.

AI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more.

AI Email: Turn your email channel into a productivity powerhouse with AI automation that resolves 70% of emails instantly.

Designed for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure c...

Ada Screenshots

Ada Pricing and Plans

Starting price: $60,000.00 per year

Free Trial

Free Version

General Pricing

$60,000.00

per year

No plan information available

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Ada Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Ada
A/B Testing
Activity Dashboard
AI Copilot
AI/Machine Learning
API
Augmented Analytics
Automated Responses
Autoresponders
Business Process Automation
Call Routing
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Communication Management
Computer Telephony Integration
Contextual Guidance
Customer Communication
Customer Database
Customer Experience Management
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Drag & Drop
Email Management
Engagement Tracking
For Sales/Marketing
Generative AI
Inbox Management
Intent Recognition
IVR
Language Detection
Lead Capture
Lead Qualification
Live Chat
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Processing
Performance Metrics
Personalization
Pre-Configured Bot
Proactive Chat
Process/Workflow Automation
Query Suggestions
Real-Time Analytics
Real-Time Data
Reporting/Analytics
Self Service Portal
Sentiment Analysis
Single Sign On
SMS Messaging
Social Media Integration
Speech Recognition
Speech Synthesis
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing

Ada Integrations

Zendesk Suite

Salesforce Service Cloud

Twilio

GitHub

Aircall

CXone Mpower

See all 26 integrations

Ada User Reviews

Overall Rating

4.7

Ratings Breakdown

87%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.6

Functionality

4.3

Chris M.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed November 2018

Easiest Chat Platform

The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal.

Cons:

In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience.

Evelina H.

Verified reviewer

Consumer Goods

11-50 employees

Used monthly for less than 2 years

Reviewed February 2025

Very happy with Ada

Great and fast support from Ada when needed!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is to navigate the platform and how much you can do on your own. It's very user-friendly!

Cons:

I actually haven’t come across much that I don’t like. If I had to mention something, it would be that when you create a flow in, for example, English, and include quick replies (where you haven’t written a custom text), then when you add a new language, the quick reply responses get translated automatically—but that’s not what you want. You’d prefer the field to be empty, just like in English. And maybe that adding flows requires a lot of manual work, but a solution for that would be switching to the AI bot.

Reasons for choosing Ada

Fully integrated with Zendesk Offers easy integrations with our other systems We can easily transfer order information, tracking, payment methods, and more Full support Easily managed/updated by customer service

Pavel Z.

Verified reviewer

Education Management

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed August 2022

Two of the products I use started using this and the experience was shitty both times

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It looks fine and the landing is okay. I guess it's cheaper as well.

Cons:

It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way — just a frustrated user.

Anna J.

Verified reviewer

Transportation/ Trucking/ Railroad

501-1000 employees

Used daily for less than 2 years

Reviewed October 2024

Innovative customer support software solution

Overall, I am very satisfied and, after more than two years, I still believe that this is the right solution for our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good.

Cons:

The fact that there are sometimes language barriers in the software solution. We are active in the European market and need languages other than English. The main language of the software is English, which makes sense as it comes from the US, but sometimes it takes a little longer to adapt the solution for other languages.

Reasons for choosing Ada

Mainly because you can integrate with React Native.

Tiago N.

Verified reviewer

Entertainment

501-1000 employees

Used daily for more than 2 years

Reviewed October 2024

Ada a real Partner

Working with Ada since 2021 and has been amazing. The product helped decrease the number of agents needed and help thousands of clients. The experience could not have been more positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super user friendly, team amazing in helping out

Cons:

New features can take sometime to appear

Reasons for choosing Ada

The product is more advanced and more user friendly to set up

Silvia H.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for less than 2 years

Reviewed October 2024

Ada’s Impact on Customer Service at Busbud: A Valuable Tool

My overall experience with Ada has been excellent. Their team is highly responsive, consistently attentive, and always willing to help whenever needed. Ada's support ensures we can get the most out of the platform, making them a fantastic partner for our customer service needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Ada is its ability to significantly reduce the volume of inquiries that our human agents need to handle. The AI agent provides highly accurate, precise responses by efficiently utilizing our Help Center resources. This has not only streamlined our customer support operations but also enhanced our team's overall productivity.

Cons:

The main challenge with Ada is that integrating new features or adding additional channels can be complex, requiring significant time and resources. This can sometimes slow down our ability to expand Ada’s functionality as quickly as we’d like.

Bret J.

Verified reviewer

E-Learning

201-500 employees

Used daily for less than 2 years

Reviewed October 2024

Big fan of Ada

Fantastic team from day one until now (1 year 4 months).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product and frequency of feature and software updates is amazing. Beyond the product itself, their support and onboarding teams are fantastic!

Cons:

I think the UI of the chatbot itself could be updated.

Reasons for choosing Ada

Support team and dedication to our success.

Mohamed B.

Verified reviewer

Education Management

201-500 employees

Used daily for free trial

Review source

Reviewed November 2022

Automate Your Data Collection And Analysis Using ADA

Ratings Breakdown

Ease of use

Functionality

Pros:

ADA is a great product to work with .I love using this tool because it really is easy to use, the support team is awesome and very fast in helping with any minor problems that come up.The advanced functionalities features increase and automate my workflows and save my time.Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.

Cons:

I hope Ada can customize the response. For example, if someone mentions a product in the chat, I can easily select which one I'd like to receive.

Michael L.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

Ada is AMAZING!

Love love love them!

Ratings Breakdown

Ease of use

Functionality

Pros:

Huge fan of Ada. We built out and integrated the Adachatbot to drive call volume down while increasing response times. Managed a customer support transformation with under 30 days from launch to ROI. Created operational efficiency, reducing average wait times by 50% and increasing chat length by 20%. Their sales team as well as their onboarding team are absolutely the best.

Cons:

Setup and actually digging in deep to make this tool work is time consuming, but worth it.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed April 2023

Best chat platform