Cinch 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cinch

5.0

(5)

Pricing

Pricing available upon request

About Cinch

Cinch is a marketing automation platform—built on an enterprise-level customer data platform. Why does that matter? Because the success of your marketing communications rests on the power of your customer database. If you have outdated or duplicated contacts slowing down your system, it shows in your marketing performance.

Built from the ground up to support multi-location businesses, Cinch specializes in local business marketing and data science. With a strong focus on customer retention, Cinch keeps your customers engaged throughout the buying process with robust automated journeys. Choose from a library of industry-specific templates or create a custom masterpiece.

Headquartered in Draper, Utah, Cinch also offers lighter versions of its software for small-business leaders ready to boost revenue growth via customer retention strategies.

Cinch Screenshots

Cinch Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Cinch Features

Popular features found in Marketing Automation
A/B Testing
Campaign Analytics
Drip Campaigns
Landing Pages/Web Forms
Lead Management
Multi-Channel Marketing
Multivariate Testing
ROI Tracking
Sales Analytics
Segmentation
Social Marketing
More features of Cinch
Activity Dashboard
Advertising Management
Alerts/Notifications
API
Audience Targeting
Behavioral Analytics
Behavior Tracking
Campaign Management
Campaign Planning
Campaign Segmentation
Channel Management
Communication Management
Contact Database
CRM Integration
Cross Channel Attribution
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer Journey Mapping
Customer Profiles
Customer Segmentation
Customizable CTAs
Customizable Templates
Data Import/Export
Data Integration
Dynamic Content
Email Management
Email Marketing
Email Tracking
Engagement Tracking
Event Triggered Actions
Marketing Automation
Multi-Campaign
Multi-Channel Communication
Multi-Channel Distribution
Multiple Data Sources
Multi-Touch Attribution
Negative Feedback Management
Performance Metrics
Personalization
Predictive Analytics
Predictive Modeling
Real-Time Analytics
Real-Time Data
Reporting/Analytics
Reporting & Statistics
Review Monitoring
Review Request
Search Marketing
Surveys & Feedback
Template Management
Third-Party Integrations
Visual Analytics

Cinch Integrations

Shopify

WooCommerce

Meta for Business

Google Ads

Shopmonkey

Aircall

See all 20 integrations

Cinch User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Cinch and would like to share your experience with others?

Verified

Reviewer

Education Management

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2020

Cinch has transformed our marketing!

We have had a lot of positive response to our marketing efforts sent through Cinch. It has made things easier to organize, and our users have been happy with the content.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it was, I just drug and dropped all the flows I wanted to create. It was intuitive and seamless.

Cons:

I sent a few too many emails, but that's not really a problem!

Reasons for choosing Cinch

It was much more affordable, and the customer support was awesome. I was able to speak directly to the founder, who helped me set up my flow and account.

Brookelynn M.

Verified reviewer

Automotive

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

A versatile business tool vital to our success

Cinch is an amazing software with the team to match. Always innovating and improving, the capabilities Cinch provides allows me as a marketing director to answer “YES” every time I’m asked “is this possible?”.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There’s nothing my business can’t do with Cinch. We use this tool for every part of our customer communication journey as well as key lead generating campaigns. The team behind the product is also fantastic.

Cons:

There’s a learning curve, but once you get comfortable you’re off to the races.

Reasons for switching to Cinch

Cinch helped me cancel 3 services because they could do it all.

Brooklyn M.

Verified reviewer

Online Media

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

Exactly the company you need with the support that exceeds expectations

Spectacular onboarding, incredible customer service, and truly a pleasure to partner together. Very excited to continue to see the ROI from these efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The onboarding process was seamless and simple. Then the support that [sensitive content hidden] has offered in building out these journeys and creatives while presenting data in an easy-to-understand way!

Cons:

The cost is still high for us, being a smaller company. I wish that it had full CRM capabilities so we could operate out of it more frequently for follow-ups.

Bryce C.

Verified reviewer

Automotive

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Best Marketing Automation I've ever used

CINCH is the type of software that allows you to run your email/mail marketing campaigns with ease. It allows you to create more targeted campaigns, while A/B testing which ones work the best for your customer base. You can set them and forget them, if you are that type, or you can build the campaigns step by step and then analyze the data using the many reports that CINCH provides. We have found CINCH to be the future of our email/mail marketing. We’ve seen great results thus far and believe that trend to continue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The data insights and customer personas are incredible, building automated journeys for our customers based off that data and the insights is really simple and the price is phenomenal! Their support and training is top notch and the absolute best thing about Cinch is the ROI we've received, it can't be beat!

Cons:

I had to contact Cinch directly to create my account. There are several account management features I have to do through their support and can't do directly in my account yet. They say this is coming.

Richard L.

Verified reviewer

Professional Training & Coaching

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2020

Cinch is amazing

We provide consulting services to clients looking to increase the lead generation and overall revenue. Cinch helps us to create journeys to maximize revenue from our client’s current customer base.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Helps to drive significant revenues for our clients.

Cons:

So far the software has done exactly as advertised

Showing 1 - 5 of 5 Reviews