Reviewpro Reputation 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Reviewpro Reputation

4.0

(6)

Pricing

Pricing available upon request

About Reviewpro Reputation

Reviewpro Reputation is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data. The Shiji ReviewPro platform includes Hotel Reputation, Guest Surveys, Case Management and Guest Communications. With a decade of experience and investment in innovation, we continue to be the benchmark of the industry. Together, we reimagine the digital guest experience. Join us.

Analyze, understand, and measure online reputation results using the Global Review Index️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow.

Leverage powerful semantic technology to dig deep into the meaning of reviews and understand your guests' experience in key areas.

Combine qualitative data (review content) and quantitative data (review scores) to measure what is having everyday impact on the guest experience at your property and on your business.

Benchmark your results against your competitor set and see how you measure up in multiple categories, and sources.

Other features include customiz...

Reviewpro Reputation Screenshots

Reviewpro Reputation Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Reviewpro Reputation Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Reviewpro Reputation
AI/Machine Learning
Customizable Reports
Dashboard
Keyword Tracking
Multi-Channel Distribution
Multi-Location
Real-Time Notifications
Reporting/Analytics
Response Management
Review Monitoring
Review Notification
Sentiment Analysis
Survey Builder
Template Management
Third-Party Integrations

Reviewpro Reputation User Reviews

Overall Rating

4.0

Ratings Breakdown

50%

33%

17%

Secondary Ratings

Ease of Use

3.8

Value for money

3.7

Customer support

4.2

Functionality

4.2

Have you used Reviewpro Reputation and would like to share your experience with others?

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed June 2018

Great product to support your reputation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a great platform that allows better and clear understanding of what impacts are happening on our hotel and how we can manage these effectively to grow our business. The system provides some good and powerful analytics which allow for better decisions to be made.

Cons:

None! all is good. Ever since using the platform it has been easy for us to manage our reviews and it is very clear as to where our opportunities are.

Teodora D.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed February 2023

ReviewPro forever

Con ReviewPro, hai il controllo totale della tua Brand Reputation, ti serve meno tempo per rispondere a TUTTE le recensioni ( utilizzando i template di risposta) in più hai la possibilità di utilizzate le lingue che ti servono.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Il fatto di poter gestire 11 strutture da un unico dashboard è estremante utile. Si perde un sacco di tempo saltare da una piattaforma ad altra, logarti, autenticarti . Qui hai la possibilità di vedere tutto. Poi, è molto intuitivo e facile, e quando non si capisce qualcosa, l'assistenza è estremamente cortese e tempestiva

Cons:

Il fatto che non sono tutte le piattaforme visibile. La più grande perdita è stata Facebook.

Reasons for choosing Reviewpro Reputation

Per la facilita d'uso.

Vendor Response

Thank you for your review, Teodora. We're so glad to hear that you find Shiji ReviewPro useful in managing your day-to-day operations and saving time. We've worked hard on the features you mention like response templates and languages, so it's great to hear they are of benefit. As for Facebook reviews, you'll be happy to know that our engineering team is working hard to get the API back online so you can once again use it. Make sure you read our 'Product Spotlight' updates to ensure you get the latest improvements and are notified right away! Very best, the Shiji ReviewPro team.

Replied February 2023

Verified

Reviewer

Hospitality

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed October 2018

Don’t use it if you are a small hotel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. Probably it is good for a big hotels

Cons:

Very expensive, poor service. I had to pay for two years for something that it wasn’t usefull for my business

Aaron C.

Verified reviewer

Hospitality

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed February 2020

ReviewPro - An Extensive Suite of Tools for Customer Feedback Surveys and Correspondence

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most helpful feature of ReviewPro was the ability to reply to guest surveys and comments online using preset templates, this saved our staff a tremendous amount of time in the busy season when surveys were piling up and we found it very convenient to use. The ReviewPro smartphone app was also very useful when working out of the office and tied very nicely to the web browser version. Again, this saved the staff time and allowed us to respond to our guests even when out and about.

Cons:

Our company was looking a more affordable provider for guest survey solutions; so we did transition to SurveyMonkey. However, ReviewPro does offer a lot of quality services for their price.

andrea m.

Verified reviewer

Hospitality

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed May 2022

Customer service is exceptional!

Overall, the experience I had with ReviewPro was positive and successful. The success is mostly due to the great teamwork between the property and the ReviewPro representatives. They cared deeply about our goals and worked creatively to meet our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The very best thing about ReviewPro, aside from the functionality, is their customer service. Their team is willing to meet as many times as possible to ensure easy deployment, successful campaigns, and clear understanding. We hosted zoom meeting with ReviewPro reps in order to create customized surveys to capture strategic data and influence customer loyalty. The custom options that were available made the process positive and successful. We liked that we could incorporate all of our own branding credentials from logos to colors and even wording.

Cons:

The cost is high for small sized properties. The scale is not matched for privately owned small sized hotels and inns.

Larissa E.

Verified reviewer

Market Research

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed March 2020

Increase your business with ReviewPro!

I have helped my husband with his cleaning business using ReviewPro. Your online reputation is VITAL and it is so important to have as many positive reviews as possible because it brings you so much more business. ReviewPro has helped us to accomplish this and is so easy to use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to send your clients requests for reviews.. and with the link right there so it is easy for them to review you! I especially love the text message feature.

Cons:

I have no complaints about ReviewPro! I think it is so important to build up your online presence with as many positive reviews as you can so this software is wonderful!

Showing 1 - 6 of 6 Reviews