Community SMS Marketing Platform 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Community SMS Marketing Platform

4.8

(29)

Pricing

Starting at $199.00 per month

About Community SMS Marketing Platform

Community is a trusted SMS marketing channel that connects businesses with their audience through text messaging.

Texting with your audience converts into action, impact, brand loyalty, repeat sales, and more. Your audience is looking for a connection with humans, not bots. Community is focused on privacy and values trust, for you and your audience.

Anything you can send in a text message you can send through Community. It lets you share photos, videos, audio notes, gifs, emojis, links, and text. The features allow you to segment the audience by age, location, interest, and other criteria.

Avoid the algorithms of social media and spam in your email inbox. See why thousands of entrepreneurs, small businesses, and brands use Community to text with their audience.

Community SMS Marketing Platform Screenshots

Community SMS Marketing Platform Pricing and Plans

Starting price: $199.00 per month

Free Trial

Free Version

Starter

$199.00

per month

No plan information available

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Community SMS Marketing Platform Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Community SMS Marketing Platform
2-Way Messaging
Activity Dashboard
Alerts/Notifications
API
Audience Targeting
Automated Responses
Campaign Management
Campaign Scheduling
Campaign Segmentation
Communication Management
Compliance Management
Contact Database
Contact Management
Customer History
Customer Segmentation
Customizable Branding
Data Import/Export
Engagement Tracking
Live Chat
Mass Texting
Message Personalization
Multi-Campaign
One-to-One Messaging
Polls/Voting
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Reporting/Analytics
Reporting & Statistics
Scheduled Messaging
SMS Messaging
Tagging

Community SMS Marketing Platform Integrations

Shopify

Community SMS Marketing Platform User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.8

Functionality

4.5

Have you used Community SMS Marketing Platform and would like to share your experience with others?

Krista L.

Verified reviewer

E-Learning

Self-Employed

Used daily for less than 6 months

Review source

Reviewed May 2021

Obsessed with community

Community has been professsional, responsive Snd hands on with their service and support. It has been the most exciting and valuable piece I’ve added into my business in a long time and the engagement with my community is unmatched. I’m obsessed with this platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The unlimited text plan was what got me. I’ve explored other texting platforms but wanted it to be a way to deeply connect with my audience. I found the plans to be very restrictive and not cost effective how I wanted to communicate regularly with my fairly large audience.

Cons:

I would love to see a way to track more analytics such as purchases. I am trying out the Shopify integration which may be the answer to this! Otherwise I love the simplicity of all the features.

Reasons for choosing Community SMS Marketing Platform

The unlimited plan, and cost. I am a part of a paid text subscription with another company who uses community as well. I loved the simplicity of it and the way they are able to deliver only the most important information to me via text which is what I wanted to replicate in my business as well.

Jenna C.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 6 months

Reviewed May 2021

More personal touch for clients

LOVE it so far. I was already able to create a "challenge" that got 31 new prospective clients to sign up via the app. So pleased!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It directly connects me to my client/consumer--- and they get the sense that I care on a more personal level. (PLUS--- they ALWAYS check their text)

Cons:

That it integrates my personal contact card with this platform for people that already know me. (green bubbles vs iphone blue bubbles)

Reasons for choosing Community SMS Marketing Platform

Really loved the why behind it--- building a community--- also loved the promo videos with people already using and how it helped build their brands. Also I had a personal recommendation from someone I worked with--- and loved her results.

Nekeyta B.

Verified reviewer

Cosmetics

Self-Employed

Used daily for less than 6 months

Reviewed June 2021

No android app

I was a little upset with my overall experience. Because I was Sol really heavily on all the reasons why I should sign up. All the features and all the things that would be beneficial to my business. But then I was not told that I didn't not have the option to have the app because I have an Android. I learned it the hard way when a client text me and I didn't respond and a timely fashion. The solution to just continue to check it makes it extremely unconvenient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the options to chat real time and they the contacts are categorized.

Cons:

No app for android devices. Which makes it less convenient than email for anyone who isn't an apple user

Leonnette M.

Verified reviewer

Entertainment

2-10 employees

Used daily for less than 6 months

Reviewed April 2021

Great Marketing Tool

I love the product and it is a good marketing tool for sure. I also love that the team is very responsive and they have someone to show you how to use the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I can categorize the different ppl. I also love how I can communicate separately and collectively as well. I also love the analytics.

Cons:

That you can’t send a text to ppl first to invite them and let them opt in. I also think it should be a little cheaper for those just getting started and a person should be able to try free first thing see if it works for them.

Reasons for choosing Community SMS Marketing Platform

It is the new wave in marketing and I know a lot of other people who use it.

Kristin I.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 6 months

Reviewed June 2021

Connect to your community like never before

I love being genuinely connected to my community!

Ratings Breakdown

Ease of use

Functionality

Pros:

I love how easy it is to connect with my community in a meaningful way. Scheduling texts and relying to inquiries are so simple.

Cons:

There is no Android app and often the mobile site doesn't display properly so I find myself sending less texts than I would to which is frustrating.

Reasons for choosing Community SMS Marketing Platform

I knew a lot of others in my space who were using it to stay connected with their followers.

Todd L.

Verified reviewer

Professional Training & Coaching

Self-Employed

Used weekly for less than 6 months

Reviewed June 2021

Todd Community Review

Engaging with a community, growing something that makes my audience feel like they are a part of something bigger than themselves, individual texting, opportunity to directly engage with potential clients about what I could offer them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Scheduled texts, segmentation, no texting limit

Cons:

No integrations, segmentation for time joined could be more specific, keywords on the initial text don't seem to segment

Reasons for choosing Community SMS Marketing Platform

Price structure, functionality, use of 10 digit number, direct text conversations, hope for more features in the future

LaTasha G.

Verified reviewer

E-Learning

Self-Employed

Used weekly for less than 6 months

Reviewed April 2021

Community works if you work it!

I use it to communicate with notable people and now that I also have access to it makes a difference in my business. I like that it allows me to communicate off of social media.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Community helped me engage with my followers more. I love the inbox feature because I can see the replies and respond back directly.

Cons:

Making an app for ease from a mobile device would be cool.

Reasons for switching to Community SMS Marketing Platform

Slick text had limitations that Community seemed to already overcome.

Blonde W.

Verified reviewer

Banking

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed December 2024

17. Better then ten

27:10 I’d say with sms bolt one like that

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and great service always it was refreshing

Cons:

Nothing because it sms was so quick and Good

Miriam D.

Verified reviewer

Alternative Medicine

2-10 employees

Used weekly for less than 6 months

Reviewed April 2021

Easy to set up love the mission

So far so good and access to events where you learn from other leaders is awesome.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that they use the product to onboard you and to get support. They are super accessible. The dashboard is organized. The help articles are clear. I’m excited for them to add more features.

Cons:

The sense of urgency to sign up made me feel pressured and so I signed up before I was ready to launch which was stressful as a small founder. I share my feature requests directly with them.

Reasons for choosing Community SMS Marketing Platform

Ease of setup

Reasons for switching to Community SMS Marketing Platform

More scalable

Vendor Response

Hey Miriam, thanks so much for your feedback and glad to hear you are enjoying the platform. In addition to the help articles, our customer success team is available to help with any product or strategy related questions.

Replied May 2021

Brady K.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 6 months

Reviewed May 2021

Community is one of the best softwares I’ve used

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The number and quality of features that come with the product is amazing. I was specially impressed with things like the ability to send links, images, and emojis to my community with no additional charge. Another I like is the ability to filter members into groups and send texts to only that group. The user experience is world-class. Everything looks and responds great. Specifically, I like how it’s iMessage themed. Overall a great software

Cons:

One thing I wish the product included is more content ideas to send to members.

Vendor Response

Thanks for the feedback Brady. We are continuing to work on additional resources to help Leaders like you maximize engagement with your Community.

Replied May 2021

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