Forethought 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Forethought is right for your organization?

Our Customer Support Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Forethought

4.5

(10)

Pricing

Pricing available upon request

About Forethought

Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trained on your specific data sets and meets stringent security standards, ensuring natural AI interactions that eliminate inefficiencies and enhance response times, resolution rates, and customer satisfaction in every interaction.

Forethought Screenshots

Forethought Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Forethought

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Forethought Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Forethought
Access Controls/Permissions
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
Automated Responses
Automated Routing
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Contextual Guidance
Customer Communication
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Fields
Data Import/Export
Drag & Drop
Engagement Tracking
Feedback Management
For eCommerce
For Sales Teams/Organizations
Generative AI
Help Desk Management
Incident Management
Intent Recognition
Language Detection
Multi-Language
Natural Language Processing
Natural Language Search
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Query Suggestions
Real-Time Analytics
Real-Time Data
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
Single Sign On
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Website Integration
Widgets
Workflow Management

Forethought Integrations

Salesforce Service Cloud

ServiceNow

Zendesk Suite

HubSpot CRM

HubSpot Service Hub

Talkdesk

See all 10 integrations

Forethought User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.4

Have you used Forethought and would like to share your experience with others?

Fotios K.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Forethought's performance is very good

Overall, it's a great product and it helps a lot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how it automates everything and combines your knowledge base.

Cons:

It's not always accurate. The product's AI could use some tweaking.

Brayan C.

Verified reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed December 2022

Si buscas una IA no dudes en Forethought

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

al tener una IA con aprendisaje autonomo permite que la empresa cresca de manera exponencial.

Cons:

el servidor donde se encontrara alogado tiene que tener muy buenas caracteristicas para que el aplicativo no presente errores.

Celena S.

Verified reviewer

Internet

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Forethought is a solid business tool for email deflection

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Contact deflection rates and configurability to improve quality.

Cons:

It takes a lot of work to ensure the model fits business needs.

shivasish s.

Verified reviewer

Market Research

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed March 2023

It help businesses to improve their customer service operations.

For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support.

Cons:

Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy.

Emilie M.

Verified reviewer

Printing

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Great tool for help desk; I look forward to seeing more updates and features.

The ability to connect easily with other resources is so helpful! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall.

Cons:

I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues.

zarikunte k.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed March 2023

A User-friendly Tool for Ticket Management.

Forethought has been praised for its ability to improve the efficiency of customer support operations by automating ticket tagging and routing, as well as providing agents with relevant information to resolve customer inquiries more quickly and accurately

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has been designed to prioritize tickets and improve the efficiency and productivity of businesses in various sectors such as retail, education, finance, and travel.

Cons:

sometimes issues with the accuracy of Forethought's ticket tagging and routing features.it doesn't support images. it takes a bit of time to open up itself.

Jessica G.

Verified reviewer

Arts and Crafts

201-500 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Great For Finding Additional Information

Overall, I think this is a great option for our company and I'm looking forward to using this product more fully in the future.

Ratings Breakdown

Ease of use

Functionality

Pros:

The feature I like most is being recommended previous tickets that deal with the same subject matter. It's especially helpful to ensure I am being consistent with my teammates and for helping me answer questions I'm unsure of.

Cons:

This software does sometimes recommend information that does not pertain to my ticket. Sorting through the incorrect information can be time-consuming.

Sarah B.

Verified reviewer

Retail

201-500 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Go Aggie!

Ratings Breakdown

Ease of use

Functionality

Pros:

The more we use Forethought/Agatha, the more it learns and the more useful it becomes to us in our daily work.

Cons:

I find the 'back' button an annoying aspect, after clicking into a past ticket, I wish the rest of the options displayed below the currently-selected options, rather than having to click 'back'.

Tanya B.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Very Helpful

The team at Forethought have been fantastic to work with throughout the entire process so far!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our company is using the full suite of products currently offered by Forethought. We have found them all to be helpful so far, although we are still in the implementation stage.

Cons:

Agatha AI is still learning since we are new customers, so she doesn't yet always suggest the best answers.

Vikram S.

Verified reviewer

Electrical/ Electronic Manufacturing

1001-5000 employees

Used monthly for free trial

Review source

Reviewed March 2023

Best software for customer support operations