Hatch 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Hatch

3.6

(39)

Pricing

Starting at $49.99 per month

About Hatch

Hatch is a messaging application that helps businesses in home improvements, real estate brokerage and mortgage industries engage with customers and leads via text messages.

Businesses can connect Hatch with various third-party platforms and respond to leads using personalized emails, texts and voicemails. It sends text notifications to teams about qualified leads and lets managers communicate with them via chat, email and phone calls.

Hatch Screenshots

Hatch Pricing and Plans

Starting price: $49.99 per month

Free Trial

Free Version

Basic

$49.99

flat rate, per month

No plan information available

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Hatch Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Hatch
Alerts/Escalation
Call Center Management
Call Recording
Campaign Management
Collaboration Tools
Contact Management
Content Management
CRM
Customer Segmentation
Customization
Email Management
Email Marketing
Lead Management
Lead Qualification
Live Chat
Mobile Access
On-Demand Communications
Performance Metrics
Personalization
Social Media Integration
Surveys & Feedback
Template Management
Workflow Management

Hatch User Reviews

Overall Rating

3.6

Ratings Breakdown

59%

28%

Secondary Ratings

Ease of Use

3.6

Value for money

3.3

Customer support

3.5

Functionality

3.5

Rachel L.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Easy messaging to clients

Hatch has been very helpful in sales, sales follow up and speed to lead inquiry's. Making sure that the client is responded to quickly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of texting or calling clients. The automated campaigns are really easy to use/set up. Once you have a campaign set up, the system works on it's own to pick which clients get launched into the campaign, and when to call them based off of your set up for the campaign. Being able to send texts, emails, calls and VCM drops..

Cons:

There is no file system for old campaigns, just delete or Archive but you aren't able to archive at the user level.

Drew M.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2023

Hatch review

Been using Hatch for about a month now and getting a very strong response rate from our customers. It is helping to revitalize stale project communciation, and better maintain existing communcations to close more projects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Built in API to connect our existing CRM system to Hatch in order to build automations that start campaigns in the background automatically.

Cons:

The boards can get a bit overwhelming and messy without much visual customization.

Reasons for choosing Hatch

Salesloft is more business to business vs busienss to consumer. I wouldn't recommend Salesloft if you're dealing with a consumer.

Verified

Reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Terrible Product and Leadership Team

I would never recommend anybody to use this software. We were told that we could expect an increase of 15% in our appointment sit rates, we didn’t see any increase, spent 15 grand on the software, and they wouldn’t give us any sort of rebate for wildly missing the mark.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Nothing. Massive waste of money. I can’t stress enough that nobody should be using this product if they’re trying to get any sort of value for their money.

Cons:

Do not use this product. It does not increase sit rates, the AI isn’t great and they do not stand behind their product.

Reasons for choosing Hatch

Hatch promised the most functional AI and sit rates that were 15% higher than what we were currently experiencing… That never happened

Krystina D.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Hatch is a great marketing tool for business owners.

Overall, mine and my team's experience with Hatch has been pleasant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy that you are able to send marketing messages to a vast amount of customers at the same time. The layout of everything is simple and easy to understand.

Cons:

I do not like the updated switchboard - it is a bit of a learning curve. Sometimes there is a delay in sending messages.

Rami O.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Hatch Missed the Mark – Poor Integration and Weak Results

We gave Hatch a shot hoping to streamline our lead follow-up process, but it ended up being more of a hassle than a help. The onboarding lacked structure, and we had to chase down support just to get basic answers. One of the biggest letdowns was that Hatch never successfully connected with [sensitive content hidden] (Angi Leads), which was a critical part of our workflow. Despite multiple follow-ups, the integration was never resolved, costing us valuable leads. The platform itself felt clunky, and the automation sequences didn’t perform as promised. We saw no significant lift in conversions, and the AI personalization features felt generic and ineffective. Bottom line – Hatch overpromised and underdelivered. We expected a turnkey solution and instead got a disjointed system with poor support. Would not recommend unless major improvements are made.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hatch had a clean interface and a good concept—automating follow-ups across text, email, and voicemail could’ve been really useful if fully functional.

Cons:

What we liked least about Hatch was the lack of reliable integrations and support. The system never synced properly with [sensitive content hidden] (Angi Leads), which was a key part of our lead pipeline. On top of that, support was slow to respond and often didn’t provide clear solutions. The whole experience felt like we were beta testing rather than using a polished product.

Kurt S.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

DON'T DO IT!

We feel misled and taken advantage of by a subpar product, marketed and sold as a premium service. Now that we signed up there is no way to cancel. The language used in the follow up to customers created a false identity "Sales Manager" which we do not have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The belief that it was different and would work because of unique approach and persuasive language and multiple follow up mediums.

Cons:

Implementation was slow, customer response was negative and in many cases customers were angry, there was poor training and instructions on how to tweak settings to make the experience better for customers, cost is very high and there is no way to get out of contract.

Bill B.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2025

Buyer beware!

High pressure sales, long contracts, not honest. When I signed up I told them I would be selling my company soon. After I sold, they charged me $1500, even though I informed them in writing ahead of time. They said in order to process the refund they would need to talk to the new owners. I connected them to the new owners, and hatch ghosted me. In addition, some of the integrations never worked at all, and the AI would just make things up a I found it lost a good amount of leads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that they had an integration with ServiceTitan.

Cons:

Not all of their integrations worked and they couldn't fix them. Their chatbot took awhile to setup and gave my leads incorrect information.

Verified

Reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

Hated It. Underwhelming. Doesn't work. Don't sign their contract.

If you want to deal with an app that you cannot configure yourself, stay away. You are dependent on hatch to do everything for you. I also felt that hatchs' support people were not really knowledgeable about what their own website/KB outlined. I had to correct people, send them links to their own KB about app features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked the chat-to-text feature.

Cons:

The downsides are that this app is faking it until they make it. It is a half-baked tool that cannot be configured by the end-user. Everything from campaigns to workflows has to be done by hatch after going through their many 30-minute, weekly onboarding calls. We paid a total of two months ($250/mo) and the only hatch "strategy" that worked was the chat-to-text feature in their "speed to lead" strategy. After a month of their onboarding, the following strategies were still not up and running: sales follow-up, customer experience, nurture and reviews. You cannot demo this app on your own, it is actually done expertly on their demo call. On this call, you get to see all the bells and whistles and I was convinced this would be a great help for our service business....until, the onboarding starts and you immediately get the sense that 1) they are short-staffed 2) customer service reps don't know what their website and knowledge-bas state 3) onboarding calls could have been reduced to one call, instead of rushing through 30-minute, weekly calls, before you are scheduled for another call a week down the road. You have to sign a contract. If you dislike hatch or hatch does not follow through on the work that needs to be done on their end, then you are out of luck and stuck in a contract. We are currently disputed this with our bank as hatch is quite unreasonable about their own limitations and utter failure to set us up with what they promised.

Eddie E.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

Beware of working with Hatch!!!

They misled me about their JobProgress integration (It lacked features they told me it had), and their support was non-existent. Could never get ahold of anyone. When I finally got a response from them I found out that I had signed a contract with them that I can't get out of. Also Hatch's automations were very annoying to our customers and leads, they were way too aggressive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, Hatch over promised and under delivered.

Cons:

They said it would integrate perfectly with my CRM and it didn't.

Ben H.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

Criminals

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

Misrepresented service. Was unable to implement. Cancelled agreement 3 days after initial signing because sales rep lied about logistics and implementation ease. Hatch refused to acknowledge cancellation. Refused to return emails. Continued to charge the card. Dispute now lies with AMEX. Run for your life from these criminals.

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