Hatch 2026: Benefits, Features & Pricing

Our customers are contacted within seconds of submitting their lead requests. We are able to provide them with a consistent look and messaging. We are able to Automate, follow-up processes, automate nurture campaigns, and automate confirmation and verification of scheduled appointments. As well as many other parts of the process, from start to finish. The team at Hatch has been exceptional to work with, always willing to listen and looking for feedback on how they can improve how we use their platform.

I would have to say my over all experience will Hatch was not horrible but not worth the money we spend. First they over charged us for our first year of usage by charging us the start up fee every month. I am still waiting to get my credit back from them on this. I also had several different "Customer Success Managers" managing my account but I had to reach out to them several times to get anything done and most of the time I was directed back to the support people. I am not sure why this platform cost so much as there is not a HUGE amount of customer support. We did get decent responses from Customers through the platform but cant justify the cost when there are several other platforms with more customer support and more visibility on how it works. I also had been reaching out to my customer rep who I guess left the company without any notice to her accounts or even an automated message that the email is no longer being montiored. I would have to say every since we told them we were no longer going to be using their services I have not been able to get a straight respond. I was told I would not see any charged from Hatch after 10/17 but there was one on 10/28 but I was told that was for October not November. I no longer have access to log into the platform to verify that this is infact the October not November bill and that is not included on the payment. I would have to say this has been expremely painful and the company still owes us money and an explaination.

It's been a good experience. I've learned a lot about the website and how they build campaigns.

It was great in the beginning because it sent a lot of text messages so it created a lot of conversations with old leads. The problem was it also sent the same message to old customers that I already sold and was confusing some many, I had to call them and apologize. The phone calls was another problem, calls were getting dropped and you can see customers phone numbers on the mobile app. When I tried cancel the service they wanted 60 day notice, they wanted to milk me for another $1000. I could understand if I was only with them for a couple of months to re-coup their cost, but I have been with them for almost a year.

If you are a large business, find a company with better support. Hatch will not be the right fit for you unless they make serious changes internally.

We are able to more closely monitor our communications with prospective and current clients. It opened the door to be able to reach out faster and communicate more effectively externally as a business.

I feel Hatch is a great software that fills a the gap for many industries that need to automate lead source followup. I can't imagine a better lead source software.