--- title: "Hatch Software Reviews, Demo & Pricing - 2026" description: "Review of Hatch Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/266333-Hatch/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Hatch Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/266333-Hatch/reviews/)[Alternatives](https://www.softwareadvice.com/product/266333-Hatch/alternatives/) # Hatch Review Custom quote 1 plan Wondering if Hatch is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Hatch 3.5 [(40)](https://www.softwareadvice.com/product/266333-Hatch/reviews/) Pricing Pricing available upon request ### About Hatch Hatch is the AI growth engine for service businesses, with AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. Whether you're a one-crew shop or a national brand, Hatch scales the same conversion engine — AI-powered 1:1 communication — so you can grow without added headcount, complex software, or costly answering services. Wondering if Hatch is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Hatch User Interface ## Popular Hatch Alternatives Main Product Hatch 3.5 [(40)](https://www.softwareadvice.com/product/266333-Hatch/reviews/) Ratings Breakdown - 3.55Ease of use - 3.28Value for money - 3.47Customer support - 3.50Functionality Pricing Available upon request Get Price Alternative Product [Dripify](https://www.softwareadvice.com/crm/dripify-profile/) 4.7 [(477)](https://www.softwareadvice.com/crm/dripify-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.29Value for money - 4.62Customer support - 4.43Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Meritto](https://www.softwareadvice.com/admissions/comprehensive-admission-suite-profile/) 4.6 [(619)](https://www.softwareadvice.com/admissions/comprehensive-admission-suite-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.47Value for money - 4.53Customer support - 4.51Functionality Pricing Available upon request Get Price Alternative Product [Brevo Marketing Platform](https://www.softwareadvice.com/scheduling/brevo-profile/) 4.6 [(3516)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.49Value for money - 4.53Customer support - 4.49Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) 4.3 [(2946)](https://www.softwareadvice.com/marketing/constant-contact-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.11Value for money - 4.23Customer support - 4.20Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Seamless](https://www.softwareadvice.com/marketing/seamless-ai-profile/) 4.5 [(580)](https://www.softwareadvice.com/marketing/seamless-ai-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.27Value for money - 4.35Customer support - 4.47Functionality Pricing Available upon request Get Price ## Hatch Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pro Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Hatch Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Hatch Activity Tracking AI Copilot API Autoresponders Call Center Management Call Recording Campaign Management Campaign Scheduling Chatbot Conversation Intelligence Customizable Fields Customizable Templates Customization Drip Campaigns Email Management Lead Engagement Lead Management Lead Nurturing Lead Qualification Live Chat Multi-Campaign Multiple Data Sources On-Demand Communications Performance Metrics Personalization Pipeline Management Real-Time Notifications SMS Messaging Third-Party Integrations ## Hatch Integrations ServiceTitan Integration rated undefined from -1 review improveit 360 Integration rated undefined from -1 review ## Hatch User Reviews ## Hatch customer ratings - Overall rating: 3.5/5 - Total reviews: 40 ### Rating distribution - 5 stars: 23 reviews (57%) - 4 stars: 2 reviews (5%) - 3 stars: 1 reviews (3%) - 2 stars: 2 reviews (5%) - 1 star: 12 reviews (30%) ### Secondary ratings - Ease of use: 3.5/5 - Value for money: 3.3/5 - Customer support: 3.5/5 - Functionality: 3.5/5 --- ### Hatch is a great marketing tool for business owners. - Overall rating: 4/5 - Reviewer: Krystina D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, mine and my team's experience with Hatch has been pleasant. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I enjoy that you are able to send marketing messages to a vast amount of customers at the same time. The layout of everything is simple and easy to understand. #### Cons I do not like the updated switchboard - it is a bit of a learning curve. Sometimes there is a delay in sending messages. --- ### A tool that we could no longer live without. - Overall rating: 5/5 - Reviewer: Ray T. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Our customers are contacted within seconds of submitting their lead requests. We are able to provide them with a consistent look and messaging. We are able to Automate, follow-up processes, automate nurture campaigns, and automate confirmation and verification of scheduled appointments. As well as many other parts of the process, from start to finish. The team at Hatch has been exceptional to work with, always willing to listen and looking for feedback on how they can improve how we use their platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The speed and efficiency with which Hatch has allowed us to respond to our customers, and manage their customer journey automatically, and get them the proper messaging for all phases of their project has allowed us to grow rapidly without needing to add as many employees as we would have needed to before. We also have the confidence to know that we are not forgetting or missing out on sending messages to a customer when we said we would. #### Cons The two biggest issues we have with Hatch so far are;Controlling what data is important and what data is not important to our various campaigns. We use multiple platforms connected to Hatch and sometimes they step on each others toes.The ability to fine-tune our specific availability of when we would like messages to go out, or when we would not. IE, holidays and days were the office is closed. --- ### "Benefits" Of Hatch - Overall rating: 2/5 - Reviewer: Cassie J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I would have to say my over all experience will Hatch was not horrible but not worth the money we spend. First they over charged us for our first year of usage by charging us the start up fee every month. I am still waiting to get my credit back from them on this. I also had several different "Customer Success Managers" managing my account but I had to reach out to them several times to get anything done and most of the time I was directed back to the support people. I am not sure why this platform cost so much as there is not a HUGE amount of customer support. We did get decent responses from Customers through the platform but cant justify the cost when there are several other platforms with more customer support and more visibility on how it works. I also had been reaching out to my customer rep who I guess left the company without any notice to her accounts or even an automated message that the email is no longer being montiored. I would have to say every since we told them we were no longer going to be using their services I have not been able to get a straight respond. I was told I would not see any charged from Hatch after 10/17 but there was one on 10/28 but I was told that was for October not November. I no longer have access to log into the platform to verify that this is infact the October not November bill and that is not included on the payment. I would have to say this has been expremely painful and the company still owes us money and an explaination. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked that I was able ot easily text people from my computer. I was able to send alerts to my team letting them know of new appointments but also hear feedback from customers on how the inspection went or where they stand on their project. #### Cons I did not like that I do not have any control or visibility into what is going on with my campaigns. I had an issue where my API for our CRM was no longer active and it took me digging into it to realize that none of my cusotmers were going into my campaign. No one on my account said anything about the drop in activity. (I was also getting married so I was out when this happened and missed a good amount of customers in our summer months) --- ### Hatch Fan - Overall rating: 5/5 - Reviewer: Bob B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing we like most about Hatch is how our lead volume has increase, because of the custom message, dramatic increase in the response rate, and how quick and simple it is to set an appt by text and email with out calling and being dragged into a long drawn out conversation. #### Cons We’re so on top of every lead that comes in, we’re often ahead of the time it takes for the leads to sync with our crm, so in some cases we end up having to enter the leads manually. --- ### Hatch Business Needs - Overall rating: 4/5 - Reviewer: Monica F. - Verified reviewer: Yes - Industry: Wholesale - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered It's been a good experience. I've learned a lot about the website and how they build campaigns. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that we are able to contact customers not just by phone, but through email and text message now. #### Cons There are times when the database glitches and the whole site will crash. But the support team is always on top of it and great to work with! --- ### Over Priced - Overall rating: 1/5 - Reviewer: Steve Z. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered It was great in the beginning because it sent a lot of text messages so it created a lot of conversations with old leads. The problem was it also sent the same message to old customers that I already sold and was confusing some many, I had to call them and apologize. The phone calls was another problem, calls were getting dropped and you can see customers phone numbers on the mobile app. When I tried cancel the service they wanted 60 day notice, they wanted to milk me for another $1000. I could understand if I was only with them for a couple of months to re-coup their cost, but I have been with them for almost a year. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Sent out a lot of text messages to new and old customers #### Cons it doesn`t connect well with CRM data. It was sending message to old customers, like I never sold them. I Dashboard is so confusing and hard to manage the replies from customers. Even after I was texting back to customers the system would send a text. In the beginning response rate was good then it when down hill fast. --- ### Implementation is a nightmare for large companies, scarce customer support. - Overall rating: 3/5 - Reviewer: Jay N. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered If you are a large business, find a company with better support. Hatch will not be the right fit for you unless they make serious changes internally. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I love the automation for following up with leads and the ability to make drip campaigns. Navigation of Hatch is very easy for any user to pick up. Organizing customers into a pipeline is a breeze. #### Cons If the software isn't working with your implementations it may take weeks or months for Hatch to find a solution. In order to get anything done, you will need to relentlessly follow up with their team until they respond. Internally, they do not have procedures for implementing integrations or ensuring those integrations work. Hatch has made several large mistakes that have caused serious issues for our team. I do love the software but between the lack of communication, the big mistakes, and slow response times, I couldn’t recommend this software. Hatch needs to restructure their internal customer support, define how to properly handle implementations, and provide enterprise-level customer support that is available to resolve issues 24/7. They promise 48 hour response time, you will not receive this. I have multiple emails threads showing no response from their team at all after multiple attempts. --- ### Easy to use and customize - Overall rating: 5/5 - Reviewer: Tiffany D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hatch is most helpful for taking the manual follow up to customers. We still make phone calls but being able to have voicemail drops for appointment reminders and after the appointment follow ups is extremely helpful. This allows my dialers to free up time for other tasks. #### Cons Some of the integration fields can be tricky to work around depending on the CRM you are using. --- ### Worth Every Penny - Overall rating: 5/5 - Reviewer: Lisa A. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hatch has been a GAME CHANGER for our business. We are able to reach so many more customers in a timely and efficient manner with Hatch. We still make phone calls, but the extra touch points to reach out to potential customers, or to confirm appointments with current customers has been invaluable. Plus, their customer service is wonderful. #### Cons There isn't much to complain about, but just going through the usual trial & error process to get things tweaked just the way we needed them to be. --- ### Game Changing Tool For Our Team! - Overall rating: 5/5 - Reviewer: Cori B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered We are able to more closely monitor our communications with prospective and current clients. It opened the door to be able to reach out faster and communicate more effectively externally as a business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hatch is an amazing tool to connect with your clients. From set up to integration with existing apps/CRM's they've got it down to a science. If you have a question or need help, they're always available and ready to jump in. The ease of use is fantastic as well. #### Cons It's very easy to use and navigate, it would be awesome if a few things could be a bit more "user friendly" behind the scenes; but most day to day users won't use those features.An overall search would be awesome too; to be able to find a keyword mentioned or a name beyond the imported customer info. --- Showing 1 - 10 of 40 Reviews [See All Reviews](https://www.softwareadvice.com/product/266333-Hatch/reviews/) ## Hatch Popular Comparisons [Dripify vs Hatch](https://www.softwareadvice.com/compare/256302-dripify/vs/266333-Hatch/)[Meritto vs Hatch](https://www.softwareadvice.com/compare/266333-Hatch/vs/340562-comprehensive-admission-suite/)[Brevo Marketing Platform vs Hatch](https://www.softwareadvice.com/compare/18887-brevo/vs/266333-Hatch/) [Compare All Alternatives](https://www.softwareadvice.com/product/266333-Hatch/alternatives/) ## Other Top Recommended Customer Communications Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **8** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **4** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16456) Recently recommended **0** times [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) **4.7** (6435) Recently recommended **0** times Stuck Between Options? 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