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Planet Payments

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Overview

Planet Payments 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Planet Payments
Planet Payments
3.7
(3)

Pricing

Pricing available upon request

About Planet Payments

Processing payments in retail can be time-consuming, confusing and expensive. Planet Payments makes it easy for retailers to get more sales, with a one-stop solution for all your payment needs. It connects online with POS for greater online sales, and allow customers to pay with their wallet, gift cards and mobile payment methods, all from a single platform.

Planet Payments Screenshots

0
0
1

Planet Payments Pricing and Plans

Free Trial
Free Version
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Planet Payments Features

  • Popular features found in Payment Processing
    ACH Payment Processing
    Billing & Invoicing
    Debit/Credit Card Processing
    In-Person Payments
    Mobile Payments
    Multi-Currency
    Multiple Payment Options
    Payment Fraud Prevention
    Payment Gateway Integration
    PCI Compliance
    Recurring/Subscription Billing
    Reporting/Analytics
  • More features of Planet Payments
    Accounting Integration
    Alerts/Notifications
    API
    Credit Card Processing
    Currency Conversion
    Data Security
    Electronic Payments
    Electronic Signature
    Fraud Detection
    Invoice Management
    Mobile Access
    Multi-Location
    Online Payments
    Partial Payments
    Payment Links
    Point of Sale (POS)
    Point of Sale (POS) Integration
    Receipt Management
    Third-Party Integrations
    Transaction History
    Transaction Management

Planet Payments Integrations

Apple Pay
Apple Pay
Google Pay
Google Pay
Klarna
Klarna

Planet Payments User Reviews

Overall Rating

3.7

Ratings Breakdown

5

67%

4

0%

3

0%

2

0%

1

33%

Secondary Ratings

Ease of Use

3.7

Value for money

3.3

Customer support

3.7

Functionality

3.7

Have you used Planet Payments and would like to share your experience with others?

MM

Massimiliano M.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Excellent support

5

Easy to reach the service, the experience was absolutely positive

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
5
Functionality
icon
Pros:
Easy to solve any problems thanks to the very prepared personnel
Cons:
Personnel is very kind and gentle and voted for solving problems

Read More

LB

Leslie B.

Verified reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Service Request Response

5

Excellent service with technical support.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Great to help balance the books. Ease of searching for customer payments.
Cons:
The new video on the log in page. Terrible for an ADHD person.

Read More

Mark Alexander Joel's profile

Mark Alexander Joel I.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

An expensive payment solution with unnecessary complexity

1

Overall, our experience with Planet Payment has been disappointing. While the platform handles basic payments, the combination of high costs, usability challenges, and support issues makes it hard to justify. For businesses looking for a modern, flexible, and cost-effective payment solution, there are stronger alternatives available.

Ratings Breakdown

1
Ease of use
1
Value for money
1
Customer support
1
Functionality
icon
Pros:
Planet Payment covers basic payment processing and supports multi-currency payments, which can be useful for businesses with international customers. Once and if transactions eventually go through
Cons:
The overall value for money is weak compared to similar solutions on the market. Fees are high and not always transparent, especially for currency conversion and international money transfers. The system is not particularly easy to use, and everyday tasks require more steps than necessary. Mobile device compatibility is limited, making it difficult to manage payments efficiently on the go. Customer support has been inconsistent, with slow response times and limited follow-up when issues arise. When problems occur in payment processing, it can take too long to get clear answers or resolutions.

Reasons for switching to Planet Payments

Wanted it integrated with PMS. Never really worked.

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Showing 1 - 3 of 3 Reviews

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