Planet Payments 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Planet Payments

3.7

(3)

Pricing

Pricing available upon request

About Planet Payments

Processing payments in retail can be time-consuming, confusing and expensive. Planet Payments makes it easy for retailers to get more sales, with a one-stop solution for all your payment needs. It connects online with POS for greater online sales, and allow customers to pay with their wallet, gift cards and mobile payment methods, all from a single platform.

Planet Payments Screenshots

Planet Payments Pricing and Plans

Starting price: Connect with an advisor for pricing

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Free Version

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Planet Payments Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of Planet Payments
Accounting Integration
Alerts/Notifications
API
Credit Card Processing
Currency Conversion
Data Security
Electronic Payments
Electronic Signature
Fraud Detection
Invoice Management
Mobile Access
Multi-Location
Online Payments
Partial Payments
Payment Links
Point of Sale (POS)
Point of Sale (POS) Integration
Receipt Management
Third-Party Integrations
Transaction History
Transaction Management

Planet Payments Integrations

Apple Pay

Google Pay

Klarna

Planet Payments User Reviews

Overall Rating

3.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

3.7

Value for money

3.3

Customer support

3.7

Functionality

3.7

Have you used Planet Payments and would like to share your experience with others?

Massimiliano M.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Excellent support

Easy to reach the service, the experience was absolutely positive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to solve any problems thanks to the very prepared personnel

Cons:

Personnel is very kind and gentle and voted for solving problems

Leslie B.

Verified reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Service Request Response

Excellent service with technical support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great to help balance the books. Ease of searching for customer payments.

Cons:

The new video on the log in page. Terrible for an ADHD person.

Mark Alexander Joel I.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

An expensive payment solution with unnecessary complexity

Overall, our experience with Planet Payment has been disappointing. While the platform handles basic payments, the combination of high costs, usability challenges, and support issues makes it hard to justify. For businesses looking for a modern, flexible, and cost-effective payment solution, there are stronger alternatives available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Planet Payment covers basic payment processing and supports multi-currency payments, which can be useful for businesses with international customers. Once and if transactions eventually go through

Cons:

The overall value for money is weak compared to similar solutions on the market. Fees are high and not always transparent, especially for currency conversion and international money transfers. The system is not particularly easy to use, and everyday tasks require more steps than necessary. Mobile device compatibility is limited, making it difficult to manage payments efficiently on the go. Customer support has been inconsistent, with slow response times and limited follow-up when issues arise. When problems occur in payment processing, it can take too long to get clear answers or resolutions.

Reasons for switching to Planet Payments

Wanted it integrated with PMS. Never really worked.

Showing 1 - 3 of 3 Reviews