Magic 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Magic

4.9

(15)

Pricing

Starting at $159.00 per month

About Magic

Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and communication efforts all from one convenient location.

A range of powerful features helps businesses just like yours to manage online reviews and conversations, grow revenue, and nurture customer relationships.

Imagine having access to an online review generator that helps you get more positive reviews across multiple sites, such as Google, Facebook, Yelp, and TrustPilot. This feature alone can give your business a significant boost in reputation and visibility. With Magic, you can also create personalised SMS marketing campaigns with user-friendly workflows and customizable templates that incentivize your customers to take action.

But it doesn't stop there, Magic also offers a team inbox that centralises conversations across multiple channels and locations, so you can keep on top of customer conversations and will never miss a potential customer again. There is also a customer database that stores and organises all customer information from across the platform, so you can track and analyse their behaviour and gain insights to improve customer management and sales.

Magic Screenshots

Magic Pricing and Plans

Starting price: $159.00 per month

Free Trial

Free Version

Basic

$159.00

flat rate, per month

No plan information available

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Magic Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Magic
2-Way Messaging
Activity Dashboard
Alerts/Notifications
Autoresponders
Campaign Planning
Campaign Scheduling
Customer Segmentation
Dashboard
Email Reminders
Keyword Tracking
Live Chat
Mass Texting
Message Personalization
Multi-Channel Campaigns
Multi-Location
Personalization
Reputation Management
Response Management
Review Monitoring
Review Request
Review Sharing
Shortcodes

Magic Integrations

Twilio

Instagram

Gmail

Trustpilot

Magic User Reviews

Overall Rating

4.9

Ratings Breakdown

93%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

5.0

Functionality

4.6

Omar F.

Verified reviewer

Food & Beverages

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed November 2023

Smoothest platform to use and it actually works!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Magic was super easy to set up. I was looking for a platform to help increase reviews and overall awareness for my burger truck. I am super busy with a day time job and my burger truck is my side hustle so I really needed to save time and Magic did exactly that.

Cons:

I'm excited for more features to roll out!

Verified

Reviewer

Veterinary

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2023

Reviews and SMS, perfect combination for local businesses!

Magic really understands the need of small businesses. Their team helped us a lot with onboarding and giving up local insights into how we can better utilise the software to grow our business more. I am still in directly contact with our account executive [SENSITIVE CONTENT] every week. Super helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software REALLY works. We were able to triple our reviews after the first month. The best part is how easy it is to use. Most of the work is done for you with templates so you just have to connect current reviews sites and you are ready to go. Being able to contact customers via SMS is another big plus. Response rates are much higher and faster.

Cons:

So far, not many complaints. Our team has found it very easy to use and definitely worth the value.

Reasons for switching to Magic

Reputation.com was harder to use and more expensive. Their customer support team were slow in replying and lacked the messaging and SMS features that we really needed.

Verified

Reviewer

Research

1001-5000 employees

Used daily for free trial

Reviewed June 2023

Magic Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interface and steps to use the product for clients

Cons:

i do not find cons on the product just yet

Verified

Reviewer

Management Consulting

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2023

Magic is a game changer for my small business

Overall, my experience with Magic has been great. The platform is user-friendly and the customer support team is always quick to respond and helpful in addressing any issues or questions I have. Magic has helped me streamline my marketing efforts and improve my online reputation, ultimately leading to increased sales and customer satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it was to manage my online reputation with Magic. The Reviews product is especially helpful, allowing me to quickly respond to reviews and stay on top of my customer feedback. The text marketing feature has also been a great tool for me to engage with my customers in a more personalised way helping us to increase campaign revenues by 60% vs the same period last year when we were just using email marketing!

Cons:

None so far. My team absolutely love Magic. Now they have more time to spend on other value added activities rather than just spending their time checking the multi platforms that we have a presence on!

Reasons for choosing Magic

I ultimately chose Magic because of its focus on local businesses and its affordable pricing. While other platforms offered similar features, Magic's intuitive interface and personalised support made it the best fit for my small business needs.

Verified

Reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Reviewed May 2023

Working wonders for a small team like mine

Lack of man power to manage the different social and review platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reviews and Team Inbox helps our small team to allocate our time to buyers efficiently. Now we don't have to login to multiple platforms everyday to check for and respond to messages.

Cons:

None at the moment. We love it for the amount of time we have been using it. The support has been great too!

Reasons for choosing Magic

Local support.

Derrick M.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Our Secret Weapon for Plumbing Business

Ratings Breakdown

Ease of use

Functionality

Pros:

As a local plumbing business, our reputation means everything. Magic simplifies the process of managing customer reviews, allowing us to stay on top of our online presence effortlessly. With Magic's help, we've seen a significant increase in positive reviews. It encourages satisfied customers to leave feedback, which has boosted our credibility and brought in new clients.

Cons:

Nothing to complain about at the moment! Magic provides all the things we need to grow our business

Verified

Reviewer

Food & Beverages

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

Magic is the solution that we are looking for!

Overall, we highly recommend Magic to businesses needing SMS support for customer communication. The team at Magic is incredible!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

To begin with, their sales team is a pleasure to work with and they are extremely helpful during the discovery phase. The onboarding process was also seamless with the Magic team. As we started using the platform, we required assistance every now and then and the fantastic customer service and support team was able to respond quickly. This is crucial for us as we continue to use the platform.

Cons:

Having a mobile app version of the platform would be helpful, although it's not a requirement.

Daniel P.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

A vital tool for my physiotherapy practice

Ratings Breakdown

Ease of use

Functionality

Pros:

Magic's patient communication features have been a game-changer. We can send automated appointment reminders, follow-up messages, and educational resources, keeping our patients engaged in their recovery journey. Magic offers customisable templates for patient communication, which allows us to personalise our messages and provide a more personal touch to our care.

Cons:

The cost of Magic, especially for smaller practices, may be a consideration. However, the efficiency and improved patient engagement it brings more than justify the investment.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 6 months

Reviewed May 2023

Magic revolutionized our customer engagement and online reputation!

Our overall experience with Magic has been remarkable. It has empowered us to elevate our customer engagement, enhance our online presence, and grow our business. The ease of use and effectiveness of the features provided by Magic have surpassed our expectations. We highly recommend Magic to any IT services business looking to enhance its customer interactions and boost its online reputation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Magic has completely transformed the way we engage with our customers. The review feature has been phenomenal in helping us gather more online reviews across multiple platforms effortlessly. It has significantly improved our online reputation and visibility. The inbox feature allows us to efficiently manage customer conversations from various channels, ensuring timely responses and exceptional customer service. Additionally, the text marketing tool has enabled us to run targeted campaigns and drive sales effectively.

Cons:

Not too much. Most of the main functions are all good. I think if later can have a mobile version that would be a good improvement.

Reasons for switching to Magic

Better function and cheaper price.

Jennifer P.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

A Game-Changer for Local Businesses!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Magic has transformed the way we handle customer reviews. It consolidates reviews from various platforms, saving us hours of manual work. Thanks to Magic, our online reputation has improved significantly. It helps us gather more positive reviews and showcase them effectively, attracting more customers to our business. The software is incredibly easy to use. Even those with minimal tech-savviness can navigate it without any issues.

Cons:

Although user-friendly, there is a slight learning curve when getting started. However, the customer support team is fantastic and helps smooth out any bumps.

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