What is Dispatch software?

Dispatch software functions as a comprehensive delivery management platform that connects businesses with independent drivers and customers. The system manages the entire delivery process, from initial order placement through to final delivery confirmation, including real-time tracking, automated dispatch assignments, and proof of delivery documentation. It particularly benefits businesses that require reliable same-day delivery services and those that need to scale their delivery operations efficiently and cost-effectively.

What system do dispatchers use?

Dispatchers operate through a centralized web-based platform that integrates route optimization, driver management, and customer communication tools. The system facilitates real-time order tracking, automated driver assignment, and delivery status updates and has comprehensive reporting capabilities. This unified approach gives dispatchers the power to efficiently manage multiple deliveries while maintaining clear communication channels with both drivers and customers throughout the entire delivery process, ensuring timely and accurate deliveries.

Why do we use Dispatch?

Businesses implement Dispatch software to transform their delivery operations and enhance customer satisfaction by providing reliable, trackable, and transparent deliveries. The platform significantly reduces delivery coordination time by automatically matching orders with available drivers, providing continuous real-time tracking, and maintaining detailed, accurate delivery records. It enables companies to scale their delivery capabilities effectively without the substantial investment of maintaining their own fleet infrastructure and personnel.

Updated April 4, 2025 at 3:42 AM

Dispatch 2026: Benefits, Features & Pricing

Written by Shubham Gupta

Writer

Edited by Mehar Luthra

Team Lead, Content

Wondering if Dispatch is right for your organization?

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On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Dispatch

4.6

(93)

Pros:

Customer service
Website functionality

Cons:

Vehicle availability
Order cancellation process

Pricing

Pricing available upon request

What is Dispatch:

Dispatch connects businesses with independent drivers for last-mile deliveries and same-day service. The platform offers real-time order tracking, proof of delivery with photos, multiple vehicle options, and route planning tools through one portal.

Why we like Dispatch:

A highly-rated delivery management software with an overall rating of 4.6/5, Dispatch has earned 4.9/5 stars for ease of use and 4.7/5 stars for customer support, with reviewers praising quick response times and issue resolution. The platform excels in reporting/analytics, dispatch management, and real-time notifications while integration capabilities allow connections with existing systems.

Who should use Dispatch:

Dispatch serves HVAC, electrical, plumbing, and construction businesses. With 60% of reviewers having 2-200 employees, it suits midsize companies needing flexible delivery options. The software helps businesses requiring both scheduled and on-demand deliveries, particularly those managing local courier services.

Dispatch Screenshots

Dispatch Overview

Dispatch: Delivery Intelligence Redefined

Dispatch helps enterprises orchestrate their delivery operations with confidence. Combining intelligent logistics software with a managed national network of drivers, DispatchOne gives companies full control and visibility across every delivery touchpoint.

Dispatch provides the infrastructure layer for modern logistics—enabling end-to-end coordination of orders, routing, billing, and fulfillment in one platform. With AI-powered orchestration and enterprise-grade flexibility, Dispatch empowers businesses to deliver reliably, at sc...

Dispatch Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Dispatch API

Pricing available upon request

Plan includes:

Create an Estimate
Create an Order
Real-Time Status Updates
Cost Comparison
Custom API or Low-Code/No-Code Options

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Compare Pricing

Compare pricing across our most frequently recommended Delivery Management products.

Software options

Starting price*

User rating

Cigo

$299.00 per month

4.95(20 reviews)

recommendations

Elite EXTRA

$24.00 per month

4.67(356 reviews)

recommendations

OptimoRoute

$35.10 per month

4.62(240 reviews)

recommendations

DispatchOne

$49.00

No reviews yet

recommendations

*Defined as the price above any available free plan

Dispatch Features

Drawn from insights across 93 verified reviews, we've outlined Dispatch's best and worst rated features and how they stack up against the average rating.

Dispatch's score

Category average

Dispatch's Best Rated Features

Real-Time Notifications

4.86

4.25 category average

Real-Time Monitoring

4.73

4.42 category average

Driver ETA

4.73

4.45 category average

Dispatch's Worst Rated Features

Label Printing

3.83

4.32 category average

GPS

4.32

4.17 category average

Route Optimization

4.36

4.27 category average

Popular features found in Delivery Management
Customer Portal
Delivery Tracking
Dispatch Management
Driver Management
For Courier Services
Scheduling
More features of Dispatch
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Billing & Invoicing
Carrier Management
Communication Management
Data Import/Export
Drag & Drop
Driver ETA
EDI
Electronic Signature
For Freight Operations
Geographic Maps
GPS
Labeling
Label Printing
Location Tracking
Maintenance Management
Mobile Access
Mobile Alerts
Mobile App
Mobile Signature Capture
Order Entry
Order Management
Order Tracking
Predictive Analytics
Progress Tracking
Proof of Delivery
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Recurring Tasks
Reporting/Analytics
Reporting & Statistics
Route History
Route Management
Route Optimization
Routing
Self Service Portal
Shipment Tracking
Shipping Labels
SMS Messaging
Status Tracking
Surveys & Feedback
Third-Party Integrations
Vehicle Management
Vehicle Tracking

Dispatch Integrations

Based on 93 verified reviews, we've identified products most frequently integrated with Dispatch.

Salesforce B2B Commerce

Integration rated 5.0 from 1 review

Workato

Epicor for Automotive

Dispatch Key Sentiments

We analyzed 93 verified reviews for Dispatch to find out what actual users really think.

Most Positive Sentiments

Service excellence

83% Positive

0% Neutral

17% Negative

Users are impressed with the fast service provided by Dispatch, highlighting the quick response times and efficiency. They express satisfaction with the overall service, noting that they have been consistently pleased over the years. Additionally, reviewers commend the great staff at Dispatch, who contribute to a positive service experience.

Delivery service

60% Positive

33% Neutral

7% Negative

Reviewers find Dispatch's delivery service reliable, with update emails detailing each stage of the shipment process. They praise the company's top-tier communication and the user-friendly platform that simplifies scheduling and tracking deliveries. Users also appreciate the continuous updates on deliveries throughout the day, enhancing their overall experience.

Least Positive Sentiments

Driver performance

50% Positive

32% Neutral

18% Negative

Users appreciate the accurate car sizes provided by Dispatch, which match their load requirements. They also value the good communication skills of the drivers, who are courteous and handle issues effectively. However, some users have experienced delivery errors and a lack of communication, with drivers sometimes not following instructions or failing to update their arrival times.

Dispatch User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

27%

Secondary Ratings

Ease of Use

4.9

Value for money

4.4

Customer support

4.6

Functionality

4.7

Crystal P.

Verified reviewer

Construction

2-10 employees

Used weekly for less than 2 years

Reviewed August 2025

Wonderful, time-saving service!

My overall experience with Dispatch has been great. Any disruptions that may have occurred have been minimal and few and far in between.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Trusted & reliable drivers that show up on time and provide excellent customer service to our customers. The customer service team is great! They always reach out and are quick to assist should any problems arrive, whether via chat or phone.

Cons:

Sometimes there can be a long wait time on a driver, which caused me to have to cancel due to delivery delays to my customers.

Alan P.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used daily for less than 2 years

Reviewed February 2026

Dispatch is solid

overall reliable source for semi rush courier jobs, friendly drivers, drivers always answer the phones

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions.

Cons:

customer service not the greatest due to getting sent to voicemail a lot of the time, occasionally a driver 2 hours away can accept jobs that are extremely time sensitive, uber can have way cheaper prices

Reasons for choosing Dispatch

they are cheaper by miles and also drivers are faster to accept and show up

Nicholas P.

Verified reviewer

Construction

5001-10000 employees

Used daily for less than 2 years

Reviewed February 2026

Could be an Industry Leader but...

My overall experience with dispatch has been poor, not because of the platform, but it's implimentation, and customer service. I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The API seems intuitive and easily accessible. The webhook geatures are interesting and potentially useful. Was impressed with the OAuth framework.

Cons:

1.) Reporting - Little to no reporting, no support for ad hoc reporting outside of API 2.) Dashboard - poorly constructed, cannot filter by any criteria to drill down 3.) Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out 4.) Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible. In industries where misc charges can be applied it is standard that this does not occurr. Additionally, reports regarding driver performance ar ignored or not acted on. Commitment to the customer- Would tate this very low. Frequently get the impression that our concerns are ignored (no drop off photos, driver damage, drivers misusing misc charges, return trips set with no authorization) App security and process integrity - Extremly poor, one of the worst I have seen, drivers can manually update status, no geofencing capability, no customer review for misc charges, POD not enforced, items lost by driver become our loss.

Addison O.

Verified reviewer

Electrical/ Electronic Manufacturing

501-1000 employees

Used weekly for less than 2 years

Reviewed February 2025

review on dispatch

overall good, when I place an order for asap the times can change

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy way to navigate website, easy to edit and changed orders on the fly

Cons:

The estimated times are not accurate all the time.

Reasons for switching to Dispatch

Easier on dispatch, it was easy to make the switch

Valesi G.

Verified reviewer

Restaurants

11-50 employees

Used weekly for more than 2 years

Reviewed November 2024

Dispatch gets my vote

i have been using dispatch for 4 years now and all in all i am very satisfied with their service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the accessibility and convenience of the online portal makes setting up deliveries easy

Cons:

certain drivers will cancel a delivery right before a deadline

Reasons for switching to Dispatch

the same day delivery cost was 1/3 of the price compared to the courier service we used before

Andy N.

Verified reviewer

Electrical/ Electronic Manufacturing

1001-5000 employees

Used daily for less than 12 months

Reviewed February 2026

Grateful Review

Positive overall, just small things to improve too rly push further. More driver development would be great for those over acheiving drivers! retain them and keep the best of the best.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would say the best thing about Dispatch is the integrity of the drivers. There are so many ways too ship things places, but the relationships built is very impressive. There is defently a learning curve when working with SunRun, but the communication is key.

Cons:

I feel like they can improve on verification of drivers, making sure the account and the actual driver match.

Tory J.

Verified reviewer

Environmental Services

51-200 employees

Used daily for less than 12 months

Reviewed February 2026

Awesome Possum!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the ease of access, the ability to navigate cleanly while still maintaining previous entries. wonder

Cons:

there's not a thing I don't like so far; the interface and the navigation are exceptional high pace.

Everette C.

Verified reviewer

Retail

10000+ employees

Used weekly for less than 2 years

Reviewed February 2026

Tuscaloosa, AL PPG

Very pleased with the overall experience. While I would prefer to not have to wait for drivers to commute a long ways, the exceptional service and on time delivery is well worth it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The drivers and support team are all extremely helpful and nice. Every time I have questions or issues they are quick to respond

Cons:

The location that drivers have to come from. We are in an area where we often have to wait for drivers to come from an hour away.

Ryann G.

Verified reviewer

Plastics

2-10 employees

Used weekly for less than 2 years

Reviewed February 2026

My experiance

Overall, my experience has been great reliable service, easy to use, and always a smooth, and stress free.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast, easy to use service with helpful, friendly drivers who make every trip smooth and stress free.

Cons:

I’ve had no issues at all with this service. Everything works smoothly and has met my expectations over and over again.

Julius I.

Verified reviewer

Restaurants

51-200 employees

Used weekly for less than 6 months

Reviewed February 2026

GREAT SERVICE

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of using Dispatch. The system is very easy to use. No complaints. KEEP UP THE GREAT WORK. SOME OF THE DRIVERS ARE GREAT.

Cons:

Nothing everything is great. NO ISSUES EXCEPT WHEN A DRIVER CAUSES PROPERTY DAMAGE AND THE RESPONSE IS LACKING.

Showing 1 - 10 of 93 Reviews

See All Reviews

Dispatch FAQs

What is Dispatch software?
Dispatch software functions as a comprehensive delivery management platform that connects businesses with independent drivers and customers. The system manages the entire delivery process, from initial order placement through to final delivery confirmation, including real-time tracking, automated dispatch assignments, and proof of delivery documentation. It particularly benefits businesses that require reliable same-day delivery services and those that need to scale their delivery operations efficiently and cost-effectively.
What system do dispatchers use?
Dispatchers operate through a centralized web-based platform that integrates route optimization, driver management, and customer communication tools. The system facilitates real-time order tracking, automated driver assignment, and delivery status updates and has comprehensive reporting capabilities. This unified approach gives dispatchers the power to efficiently manage multiple deliveries while maintaining clear communication channels with both drivers and customers throughout the entire delivery process, ensuring timely and accurate deliveries.
Why do we use Dispatch?
Businesses implement Dispatch software to transform their delivery operations and enhance customer satisfaction by providing reliable, trackable, and transparent deliveries. The platform significantly reduces delivery coordination time by automatically matching orders with available drivers, providing continuous real-time tracking, and maintaining detailed, accurate delivery records. It enables companies to scale their delivery capabilities effectively without the substantial investment of maintaining their own fleet infrastructure and personnel.