OXARI ServiceDesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

OXARI ServiceDesk

4.9

(9)

Pricing

Starting at €100.00 per month

About OXARI ServiceDesk

OXARI ServiceDesk is a ticket and problem management system designed to support organizations in managing service interruptions, equipment failures, and defect resolution processes. It facilitates operational continuity through structured incident handling and corrective action implementation.

The system includes features for incident management, problem management, and SLA monitoring to help maintain service standards. It offers a self-service portal with customizable interfaces, service request handling, change management processes, and workflow automation. Additional features include a knowledge base for storing and retrieving information, built-in reporting with options for custom report creation, and dynamic form creation for various ticket types. Users can define ticket categories, set up status workflows, establish priority matrices, and configure web dashboards tailored to specific roles.

OXARI ServiceDesk supports ticket registration across multiple support lines, tracks ticket progress, and analyzes infrastructure weak points by reviewing common ticket types. It enables organizations to maintain service availability standards through detailed SLA analysis, structured re...

OXARI ServiceDesk Screenshots

OXARI ServiceDesk Pricing and Plans

Starting price: €100.00 per month

Free Trial

Free Version

Basic

€100.00

per user, per month

No plan information available

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OXARI ServiceDesk Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of OXARI ServiceDesk
Alerts/Notifications
API
Configuration Management
Customer Support
Customizable Templates
Email Templates
Incident Management
Inventory Management
Knowledge Base Management
Real-Time Reporting
Service Catalog
Task Management
Workflow Management

OXARI ServiceDesk User Reviews

Overall Rating

4.9

Ratings Breakdown

89%

11%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

5.0

Functionality

4.6

Have you used OXARI ServiceDesk and would like to share your experience with others?

Paweł H.

Verified reviewer

Environmental Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

OXARI w EP

The overall experience is pleasant. Implementation is included in the price, which is a big plus, but it could use a little more time. When compared to other systems, this one seems to be the best in its class.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the interface and its intuitiveness. The system itself makes it easy to track requests, assign tasks, and monitor problems. The configuration options are a bit convoluted, but that's understandable given the system. The workflows are brilliant if you customize them. The entire system offers a multitude of options, which can be a bit confusing at first. OXARI is the perfect tool for effectively managing IT support and service requests.

Cons:

There are many configuration options, which can cause problems upon initial use and initial interaction with the system. The report builder frequently needs to be refreshed because it doesn't always work correctly.

Reasons for switching to OXARI ServiceDesk

Number of options and system capabilities.

Tomasz W.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Director IT

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having all the information in one place allows for effective problem management. Tickets are categorized and assigned to employees.

Cons:

You can't change the suffix if the report is an incident but should be a service. This presents a problem when visually assessing urgent failures.

Reasons for switching to OXARI ServiceDesk

price and polish team. They can help us very quickly

Olaf D.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

PIP GIP Warszawa

Nice system, with good support, the company is flexible and willing to implement requested modifications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Polish company, perpetual license, on-premise license, quick response to reported problems, good support

Cons:

Complicated configuration, some elements require configuration in several places, poor technical documentation

Marcin M.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 12 months

Reviewed June 2024

One tool, many possibilities

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All the options you need for your everyday work in one place

Cons:

I don't see anything for now... everything works correctly

Reasons for choosing OXARI ServiceDesk

Polish product & Polish support. Best price to performance ratio :)

Tomasz G.

Verified reviewer

Government Administration

5001-10000 employees

Used daily for less than 12 months

Reviewed June 2024

My opinion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive to use, intuitive to configure, low cost of use compared to other products of this type

Cons:

For now, I have not noticed any disadvantages of using OXARI ServiceDesk

Reasons for switching to OXARI ServiceDesk

Due to the costs of using Remedy and its relatively high hardware requirements.

Grzegorz Z.

Verified reviewer

Computer Software

Self-Employed

Used daily for less than 12 months

Review source

Reviewed November 2025

good choice

My overall experience with OXARI ServiceDesk has been very positive. It is a well-designed product that addresses real operational challenges, streamlines service processes, and significantly improved the way we manage requests on a daily basis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a Polish manufacturer, OXARI offers a very solid and reliable solution. The system provides an excellent quality-to-price ratio and is supported by responsive, friendly, and highly competent customer service that quickly addresses any issues.

Cons:

At this stage I honestly have no meaningful negative comments. All essential functions work as expected, and I have not encountered any issues serious enough to mention. The system has been stable and reliable in daily use.

Marcin S.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

Oxari Service Desk

Daily work with the OXARI system facilitates helpdesk management, significantly simplifying the daily management of tasks

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hassle-free deployment. Clear and Modern User Interface. Good support is also worthy of commendation

Cons:

There wasn't anything that I particularly disliked. My experience with the system to date has been entirely positive

Filip G.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for less than 12 months

Reviewed June 2024

I recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like about this software is its simplicity and its ability to be configured for multiple organizations

Cons:

I have not noticed any drawbacks with this software so far

DŁ

Dariusz Ł.

Verified reviewer

Government Administration

501-1000 employees

Used daily for more than 2 years

Reviewed May 2024

Oxari managed our relations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Workflow organize work into my department

Cons:

I have to keep working, the system is checking me...

Showing 1 - 9 of 9 Reviews

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OXARI ServiceDesk 2026: Benefits, Features & Pricing

Overview

About OXARI ServiceDesk

OXARI ServiceDesk Screenshots

OXARI ServiceDesk Pricing and Plans

OXARI ServiceDesk Features

OXARI ServiceDesk User Reviews

Popular OXARI ServiceDesk Alternatives

Other Top Recommended Service Desk Software

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