iAdvize 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

iAdvize

4.2

(21)

Pricing

Starting at $290.00 per month

About iAdvize

iAdvize is a cloud-based generative AI solution for eCommerce businesses. It offers an AI-assistant or a copilot for shoppers that helps retailers achieve optimized conversion rates. It provides support that gives shoppers the information and content they need to buy with confidence. It also offers copilot for agents that helps brands streamline agent productivity and optimize service quality with a unified agent desktop.

With the product discovery feature, the copilot suggests products tailored to each shopper’s unique needs to optimize conversion rates. It also offers AI-enabled prompts that anticipate shoppers’ questions and invites them to engage.

The copilot also addresses product information questions by automatically offering instant and reliable answers. The tool responds to order tracking requests and common FAQs by providing automated answers to questions about delivery status, return conditions and payment methods.

iAdvize Screenshots

iAdvize Pricing and Plans

Starting price: $290.00 per month

Free Trial

Free Version

Essentials

$290.00

flat rate, per month

Plan includes:

Up to 500 conversations per month
AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation)
Standard engagement formats
1 website included
Self-served
Chat support only
25% discount on annual plans
Free trial available

Starter

$540.00

flat rate, per month

Plan includes:

Up to 1,000 conversations per month
AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation, custom behaviors)
Standard engagement formats
1 website included
Self-served
Chat support only
Free trial available
25% discount on annual plans

Growth

$1,500.00

flat rate, per month

Plan includes:

Up to 3,000 conversations per month
AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation, custom behaviors)
Standard engagement formats
1 website included
Onboarding with CS
Omnichannel support
Free trial available
25% discount on annual plans

Scale

$2,880.00

flat rate, per month

Plan includes:

Up to 6,000 conversations per moth
Up to 100,000 SKUs
AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation, custom behaviors)
Custom engagement formats
3 websites included
Dedicated CSM
Omnichannel support
Zendesk & Salesforce connectors
Free trial available
25% discount on annual plans

Enterprise

Pricing available upon request

Plan includes:

Unlimited SKUs
AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation, custom behaviors)
Website, mobile app, WhatsApp
Extended support
Custom integrations
Advanced connected workflows

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iAdvize Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of iAdvize
API
Audience Targeting
Autoresponders
Canned Responses
Chatbot
Customer Support
Customizable Branding
File Sharing
Generative AI
Geotargeting
Human Handover
Lead Distribution
Lead Qualification
Live Chat
Mobile Access
Multi-Channel Communication
One-to-One Messaging
Order Tracking
Proactive Chat
Product Recommendations
Real-time Consumer-facing Chat
Real-time Conversations
Reporting/Analytics
Screen Sharing
SMS Messaging
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Chat

iAdvize Integrations

Salesforce Service Cloud

Google Analytics 360

iAdvize User Reviews

Overall Rating

4.2

Ratings Breakdown

48%

43%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.3

Functionality

4.1

Have you used iAdvize and would like to share your experience with others?

Evelyn Janeth R.

Verified reviewer

Internet

Self-Employed

Used daily for less than 2 years

Reviewed July 2019

Great app to earn an income!!

Excellent company to work with. Great service and awesome team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and install. I have been using it for a year and I am quite happy with it. Even on the desktop version it's great!

Cons:

I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues

aria n.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for less than 6 months

Reviewed March 2025

Iadvize service review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The service/product is incredibly effective and easy to use, making it a seamless addition to our workflow. What truly stands out, though, is the dedication of their team. They worked diligently with us to identify any kinks and ensure everything was perfectly streamlined to meet our specific needs. It’s rare to find a service that not only delivers on its promises but also provides such personalized support.

Cons:

At this point, I have no cons to mention.

Reasons for switching to iAdvize

We needed a service that not only assist customers but also assist with our sales.

Eva C.

Used daily for less than 6 months

Review source

Reviewed July 2017

Quick startup, lack of functionalities

For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The ability to choose the number of conversations you wish to display at the same time. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Cons:

- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed. - Have the possibility to make the bar on the left disappear automatically especially during conversations. - Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it. - Access the profile of our interlocutor. - When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users. - Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

Katie H.

Verified reviewer

Medical Devices

11-50 employees

Used daily for less than 12 months

Reviewed November 2024

Perfect for small teams!

A huge shout-out to our dedicated support team. They have guided us through the process with patience and extreme attention to detail.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how iAdvize has significantly boosted our team's productivity by taking care of routine tasks and being available 24/7. The chatbot feels like having extra teammates on board for our small team!

Cons:

The customer’s limited industry knowledge made addressing complex questions more challenging, but we quickly resolved everything!

Reasons for switching to iAdvize

Zendesk was not user-friendly and did not have an AI feature.

Amy R.

Verified reviewer

Import and Export

51-200 employees

Used daily for less than 2 years

Reviewed June 2025

Fantastic Service and Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team at iAdvize takes the time to understand your business. They're invaluable when issues arise. They have gone above and beyond to ensure the generative AI bot is working at the highest level.

Cons:

I wish their product line extended to full website search. I'm so confident of their capabilities, I'd love to see what they could do in that area.

Jennifer G.

Verified reviewer

Food & Beverages

2-10 employees

Used weekly for less than 6 months

Reviewed May 2025

One of the few good agencies

The team of people were working with have shown up consistently, done what they said they were going to do, and are entirely responsive which means a lot in this day and age of companies that make it challenging to talk to human being.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are very pleased with the service provided by iAdvize. In an ocean of unresponsive service providers once a contract has been signed, these guys demonstrate what quality service and responsiveness should look like! On top of that are conversion rates have more than tripled with our initial experience with the chat box. We are looking forward to more of what this system will do once it has more proliferation on our website. I highly recommend both the people behind this and the AI technology!

Cons:

Probably the only thing I would say that I like least is that it isn't free! That said it's a very fair fee for the service and quality care we're getting!

Rafal K.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Reviewed March 2025

Seamless Experience with Exceptional Support

My experience with iAdvize has been overwhelmingly positive. The platform is user-friendly and efficient, and the level of support provided—both during onboarding and ongoing use—sets it apart. While certain integrations could be improved, the overall value and performance make iAdvize a strong choice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

iAdvize is incredibly easy to use and delivers great performance. The onboarding support is excellent, making setup smooth, and their ongoing support is truly best-in-class.

Cons:

Some integrations don’t function as seamlessly as expected, which can require additional troubleshooting.

Colleen D.

Verified reviewer

Business Supplies and Equipment

51-200 employees

Used daily for less than 12 months

Reviewed January 2025

Great growing company

Very happy, especially with service and support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good value for the price paid. Helps us get better qualified leads to our human reps while AI handles simpler requests. What we like most is the very hands-on support.

Cons:

Still somewhat new, so sometimes new features are in beta, not a con just an area that's growing, improving.

Hamed A.

Verified reviewer

Retail

11-50 employees

Used weekly for less than 6 months

Reviewed March 2025

Best in the game