# iAdvize Software Reviews, Demo & Pricing - 2026 > Review of iAdvize Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/457231-iAdvize --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / iAdvize Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # iAdvize 2026: Benefits, Features & Pricing Wondering if iAdvize is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview iAdvize 4.2 [(22)](https://www.softwareadvice.com/product/457231-iAdvize/#reviews) Pricing Starting at $290.00 per month ### About iAdvize iAdvize is a cloud-based generative AI solution for eCommerce businesses. It offers an AI-assistant or a copilot for shoppers that helps retailers achieve optimized conversion rates. It provides support that gives shoppers the information and content they need to buy with confidence. It also offers copilot for agents that helps brands streamline agent productivity and optimize service quality with a unified agent desktop. With the product discovery feature, the copilot suggests products tailored to each shopper’s unique needs to optimize conversion rates. It also offers AI-enabled prompts that anticipate shoppers’ questions and invites them to engage. The copilot also addresses product information questions by automatically offering instant and reliable answers. The tool responds to order tracking requests and common FAQs by providing automated answers to questions about delivery status, return conditions and payment methods. Wondering if iAdvize is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## iAdvize User Interface ## Popular iAdvize Alternatives Main Product iAdvize 4.2 [(22)](https://www.softwareadvice.com/product/457231-iAdvize/#reviews) Ratings Breakdown - 4.32Ease of use - 4.21Value for money - 4.29Customer support - 4.14Functionality Pricing Starting at $290.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(369)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.24Value for money - 3.95Customer support - 4.47Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(80)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.34Value for money - 4.25Customer support - 4.61Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price ## iAdvize Pricing and Plans Starting price: $290.00 per month Free Trial Free Version Essentials $290.00 flat rate, per month Plan includes: - Up to 500 conversations per month - AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation) - Standard engagement formats - 1 website included - Self-served - Chat support only - 25% discount on annual plans - Free trial available Starter $540.00 flat rate, per month Plan includes: - Up to 1,000 conversations per month - AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation, custom behaviors) - Standard engagement formats - 1 website included - Self-served - Chat support only - Free trial available - 25% discount on annual plans Growth $1,500.00 flat rate, per month Plan includes: - Up to 3,000 conversations per month - AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation, custom behaviors) - Standard engagement formats - 1 website included - Onboarding with CS - Omnichannel support - Free trial available - 25% discount on annual plans Scale $2,880.00 flat rate, per month Plan includes: - Up to 6,000 conversations per moth - Up to 100,000 SKUs - AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation, custom behaviors) - Custom engagement formats - 3 websites included - Dedicated CSM - Omnichannel support - Zendesk & Salesforce connectors - Free trial available - 25% discount on annual plans Enterprise Pricing available upon request Plan includes: - Unlimited SKUs - AI shopping assistant (features include: Conversation Starters, product recommendations, order tracking, ticket escalation, custom behaviors) - Website, mobile app, WhatsApp - Extended support - Custom integrations - Advanced connected workflows Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## iAdvize Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of iAdvize API Audience Targeting Autoresponders Canned Responses Chatbot Customer Support Customizable Branding File Sharing Generative AI Geotargeting Human Handover Lead Distribution Lead Qualification Live Chat Mobile Access Multi-Channel Communication One-to-One Messaging Order Tracking Proactive Chat Product Recommendations Real-time Consumer-facing Chat Real-time Conversations Reporting/Analytics Screen Sharing SMS Messaging Third-Party Integrations Transcripts/Chat History Transfers/Routing Video Chat ## iAdvize Integrations Salesforce Service Cloud Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review ## iAdvize User Reviews Overall Rating 4.2 Ratings Breakdown 5 45% 4 45% 3 0% 2 5% 1 5% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.3 Functionality 4.1 Have you used iAdvize and would like to share your experience with others? Evelyn Janeth R. Verified reviewer Internet Self-Employed Used daily for less than 2 years Reviewed July 2019 Great app to earn an income!! 5 Excellent company to work with. Great service and awesome team Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is easy to use and install. I have been using it for a year and I am quite happy with it. Even on the desktop version it's great! Cons: I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues Read More an aria n. Verified reviewer Consumer Goods 51-200 employees Used daily for less than 6 months Reviewed March 2025 Iadvize service review 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The service/product is incredibly effective and easy to use, making it a seamless addition to our workflow. What truly stands out, though, is the dedication of their team. They worked diligently with us to identify any kinks and ensure everything was perfectly streamlined to meet our specific needs. It’s rare to find a service that not only delivers on its promises but also provides such personalized support. Cons: At this point, I have no cons to mention. Reasons for switching to iAdvize We needed a service that not only assist customers but also assist with our sales. Read More SL Sneh L. Verified reviewer Information Technology and Services 501-1000 employees Used weekly for less than 12 months Review source Reviewed April 2026 User-friendly platform for improving customer engagement 4 In summary, I have found the overall experience with iAdvize to be a good one. It is user-friendly, integrates easily, and is effective in increasing customer interaction. There is efficient customer service; however, the reports could be improved. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Easy to use , smooth integration , and strong real time customer engagement capabilities ,along with a responsive support team. Cons: analytics and reporting features could be more detailed and customizable for better insights and performance tracking.. Read More EC Eva C. Used daily for less than 6 months Review source Reviewed July 2017 Quick startup, lack of functionalities 2 For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 2 Functionality Pros: \- The ability to choose the number of conversations you wish to display at the same time. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive. Cons: \- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed. - Have the possibility to make the bar on the left disappear automatically especially during conversations. - Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it. - Access the profile of our interlocutor. - When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users. - Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not. Read More KH Katie H. Verified reviewer Medical Devices 11-50 employees Used daily for less than 12 months Reviewed November 2024 Perfect for small teams! 5 A huge shout-out to our dedicated support team. They have guided us through the process with patience and extreme attention to detail. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how iAdvize has significantly boosted our team's productivity by taking care of routine tasks and being available 24/7. The chatbot feels like having extra teammates on board for our small team! Cons: The customer’s limited industry knowledge made addressing complex questions more challenging, but we quickly resolved everything! Reasons for switching to iAdvize Zendesk was not user-friendly and did not have an AI feature. Read More AR Amy R. Verified reviewer Import and Export 51-200 employees Used daily for less than 2 years Reviewed June 2025 Fantastic Service and Product 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The team at iAdvize takes the time to understand your business. They're invaluable when issues arise. They have gone above and beyond to ensure the generative AI bot is working at the highest level. Cons: I wish their product line extended to full website search. I'm so confident of their capabilities, I'd love to see what they could do in that area. Read More JG Jennifer G. Verified reviewer Food & Beverages 2-10 employees Used weekly for less than 6 months Reviewed May 2025 One of the few good agencies 5 The team of people were working with have shown up consistently, done what they said they were going to do, and are entirely responsive which means a lot in this day and age of companies that make it challenging to talk to human being. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We are very pleased with the service provided by iAdvize. In an ocean of unresponsive service providers once a contract has been signed, these guys demonstrate what quality service and responsiveness should look like! On top of that are conversion rates have more than tripled with our initial experience with the chat box. We are looking forward to more of what this system will do once it has more proliferation on our website. I highly recommend both the people behind this and the AI technology! Cons: Probably the only thing I would say that I like least is that it isn't free! That said it's a very fair fee for the service and quality care we're getting! Read More RK Rafal K. Verified reviewer Retail 11-50 employees Used daily for less than 12 months Reviewed March 2025 Seamless Experience with Exceptional Support 5 My experience with iAdvize has been overwhelmingly positive. The platform is user-friendly and efficient, and the level of support provided—both during onboarding and ongoing use—sets it apart. While certain integrations could be improved, the overall value and performance make iAdvize a strong choice. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: iAdvize is incredibly easy to use and delivers great performance. The onboarding support is excellent, making setup smooth, and their ongoing support is truly best-in-class. Cons: Some integrations don’t function as seamlessly as expected, which can require additional troubleshooting. Read More CD Colleen D. Verified reviewer Business Supplies and Equipment 51-200 employees Used daily for less than 12 months Reviewed January 2025 Great growing company 4 Very happy, especially with service and support. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Good value for the price paid. Helps us get better qualified leads to our human reps while AI handles simpler requests. What we like most is the very hands-on support. Cons: Still somewhat new, so sometimes new features are in beta, not a con just an area that's growing, improving. Read More VR Verified Reviewer Cosmetics 51-200 employees Used weekly for more than 2 years Review source Reviewed February 2022 The best live chat for e-commerce ! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to setup Great reporting and dashboard Cons: Chatbox UX interface Mobile experience Read More Showing 1 - 10 of 22 Reviews Load More Reviews ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (244) Recently recommended **129** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **123** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **20** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? 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