Oracle B2C Service 2026: Benefits, Features & Pricing

Wondering if Oracle B2C Service is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Oracle B2C Service

4.5

(32)

Pricing

Pricing available upon request

About Oracle B2C Service

Oracle B2C Service is a customer service platform that helps businesses deliver personalized service experiences across multiple channels. It integrates a suite of applications, data and capabilities to enable self-service, agent-assisted service and field service workflows tailored to the unique needs of each industry and use case.

One key feature of Oracle B2C Service is its AI-enabled knowledge and decision automation capabilities. The platform optimizes service efficiency and accelerates service response, allowing businesses to provide faster and more accurate resolutions to customer inquiries. It also has routing capabilities that automatically transfer escalated requests from self-service channels to live agents, preserving the context and conversation history.

Oracle B2C Service Screenshots

Oracle B2C Service Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Oracle B2C Service Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Oracle B2C Service
Call Center Management
Call List Management
Call Routing
Call Scripting
Call Tracking
Call Transfer
Chat/Messaging
Computer Telephony Integration
Customer Database
Customer History
Data Import/Export
Email Management
Interaction Tracking
Knowledge Base Management
Live Chat
Real-Time Chat
Social Media Integration

Oracle B2C Service User Reviews

Overall Rating

4.5

Ratings Breakdown

56%

38%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.4

Functionality

4.4

Have you used Oracle B2C Service and would like to share your experience with others?

Yashasvi A.

Verified reviewer

Food & Beverages

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed March 2019

Simply amazing; All what you need!!!!

Overall, this software I beleive needs improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use and flxible. The training documents are available so any new user can get used to it by using the softwre for sometime. The chat feature really helps to increase team work. It can be costomized to meet all business needs.

Cons:

Interface needs inporvement as it seems a bit outdated for me. Oracle needs to think of improving its features.

Gabrielle B.

Verified reviewer

Internet

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Simple Program

I really like how easy this program is to use. It makes my job a lot faster and more efficient.

Ratings Breakdown

Ease of use

Functionality

Pros:

I use this as part of my role as a CSR. When first starting out, you will appreciate how simple this product is to use. Everything is self explanatory and almost impossible to break. I use it daily to create notes and incidents for my job. It has a great spelling function and lots of tools to ensure ease of use.

Cons:

There are some glitches in the program that won’t allow me to login without following a certain sequence, if I don’t log in this order I have to reboot my system. I’m not sure if this is a company issue or software issue but it worth mentioning. Also, I feel that the programs run slower if mass people are logged on. It’s. It as easily integrated as some other programs.

Jennifer D.

Verified reviewer

Professional Training & Coaching

Self-Employed

Used other for less than 2 years

Review source

Reviewed July 2019

Complex and glitchy

Overall would not recommend.

Ratings Breakdown

Ease of use

Functionality

Pros:

Did the job and has many functions and capabilities.

Cons:

Not user friendly or intuitive by design; uses a lot of system resources; many glitches.

Chandra B.

Verified reviewer

Computer Software

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Oracle Right Now

I use it daily. Right Now is a great product. I highly recommend it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This cloud product is great for our customer support. We have used the live chat feature for several years. It is very easy to learn and use. When our customers have a question, ti is a great way for them to communicate with us through chat - right now. We get hundreds of chats a day.

Cons:

I myself have not had any issues with this software and we use it 6 days a week.

Alicia H.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Easy to Use Software But It Often Throws Errors and Forces Closed

It is easy to filter results, but it freezes up and has to be force closed way too often.

Ratings Breakdown

Ease of use

Functionality

Pros:

It is easy to use and easy to open new windows and view different information. Typically the load time is pretty quick.

Cons:

It freezes up often and then I lose all my progress. There is a lack of easily customizable features, like adding a secondary contact for a ticket.

Josh P.

Consumer Electronics

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2016

Excellent platform! Wish Oracle didn't take over...

RightNow was a fantastic service cloud solution for customer support. The CRM system provided much flexibility for setting up custom business processes, workflows, and creating a fully custom backend and frontend display. Unfortunately, when Oracle took over and bought the platform in 2011, service started to decline and many formal processes that were not previously implemented were put into place. This created unnecessary roadblocks in advancing development of the product. As a product itself, however, RN is fantastic, and I hope the advantages of the product continue to outshine the negatives mentioned!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, customization ability, built-in reporting, workflows.

Cons:

Working with Oracle (processes).

Dayane C.

Verified reviewer

Oil & Energy

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed February 2022

Oracle B2C is a very powerful system for all accounting department

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has wonderful reports that help the company to analyze the numbers and improve your results. It is a powerful tool to a global corporate and integrate accounting systems. Tax systems from other countries are also integrated to Oracle according each tax countries' rules.

Cons:

Due to a huge opportunities to have a report from the system it could become a little bit complex using the first time.

Erez L.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Oracle RightNow makes chat support easy and simple

Ratings Breakdown

Ease of use

Functionality

Pros:

Standout features: creating hotkeys and easy to find related incidents.

Cons:

Nothing to report, for a desktop based system in a predominantly web clients field it does its job exceptionally fast and convenient.

Daniel P.

Verified reviewer

501-1000 employees

Used monthly for less than 12 months

Review source

Reviewed April 2018

Oracle Right Now. Highly effective tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Oracle RightNow, has an integrated channel for customer services. Its effective combination offers customers web experiences and content portal, so that contact and knowledge of the customer is much faster and complete. Effective product of Oracle.

Cons:

The control panel is not very intuitive and allows very few modifications and adaptations. The user support is the same as other Oracle products. It leaves a lot to talk about.

Verified

Reviewer

51-200 employees

Used other for less than 6 months

Review source

Reviewed March 2018

Grear platform for customer service