SteadyPoint Helpdesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SteadyPoint Helpdesk

4.5

(2)

Pricing

Starting at $900.00 per year

About SteadyPoint Helpdesk

SteadyPoint is a SharePoint Helpdesk and Office 365 Helpdesk application that integrates with the user's existing Microsoft environment, providing a ticketing system and service desk. The application features customizable ticket categorization, workflow and service level agreements. It allows organizations to tailor the system to their specific requirements.

SteadyPoint also provides customizable forms, advanced ticket filters, and automation triggers, enabling efficient ticket management and resolution. Users can create tickets directly from their email through Microsoft Teams integration. Additionally, it is designed to be ITIL-compliant, ensuring organizations can maintain a HIPAA-compliant ticketing system and achieve ITIL compliance.

SteadyPoint Helpdesk Screenshots

SteadyPoint Helpdesk Pricing and Plans

Starting price: $900.00 per year

Free Trial

Free Version

Basic

$900.00

per year

Plan includes:

Default form
Default workflow
Microsoft Teams integration
Create tickets via email
Customizable forms

Professional

$1,908.00

per year

Plan includes:

Default form
Default workflow
Microsoft Teams integration
Create tickets via email
Customizable forms
Customizable workflows & SLA

Premium

$2,900.00

per year

Plan includes:

Default form
Default workflow
Microsoft Teams integration
Create tickets via email
Customizable forms
Customizable workflows & SLA
Triggers

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SteadyPoint Helpdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of SteadyPoint Helpdesk
Activity Tracking
Alerts/Notifications
API
Call Center Management
Change Management
Communication Management
Configurable Workflow
CRM
Customer Communication
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Email Management
Email Templates
Event Triggered Actions
Help Desk Management
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base Management
Knowledge Management
Performance Metrics
Prioritization
Problem Management
Real-Time Reporting
Release Management
Reporting & Statistics
Role-Based Permissions
Search/Filter
Single Sign On
SSL Security
Support Ticket Management
Task Management
Third-Party Integrations
Ticket Management

SteadyPoint Helpdesk Integrations

Microsoft Power Automate

Microsoft Teams

SteadyPoint Helpdesk User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Have you used SteadyPoint Helpdesk and would like to share your experience with others?

Will R.

Verified reviewer

Automotive

501-1000 employees

Used daily for less than 6 months

Reviewed October 2019

The most cost-effective cloud-based HelpDesk Application

SteadyPoint gives us the ability to implement a One for All HelpDesk utility. It is clean, it is easy to use, it is complex, yet easy enough to get you going fast. It really gets even easier when you have a good support agent working with you along the way...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like best about SteadyPoint, is that it keeps all settings within your own office 365 cloud, not on someone else's. I also like the fact that it is still under constant development.

Cons:

I would say, Not being able to export settings prior to an upgrade... having to recreate settings is not hard, but it is kind of annoying having to do so all over again. I have been told that this feature is still under development.

Reasons for choosing SteadyPoint Helpdesk

Coming from a Spiceworks environment, this is the most complete and cost effective cloud-based HelpDesk Application that I've seen out there. It is an excellent choice for a medium to large office environment.

osama h.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Reviewed October 2019

very useful application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app is very stable and convenient to use, I am very happy to use it the most great feature in this software is create ticket using email and Microsoft flow its vary useful

Cons:

As I said, maybe more features? But for the price it was well worth it.

Showing 1 - 2 of 2 Reviews