Inline CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Inline CRM

4.9

(8)

Pricing

Pricing available upon request

About Inline CRM

Inline CRM is a customer relationship management solution that helps businesses manage and sell service contracts. The platform enables administrators to manage contacts, leads, and customers in a centralized dashboard.

Teams can utilize built-in tools to track communications, interactions, and deal histories. Additionally, Inline CRM offers dynamic funding facilities, enabling sellers to fund service contracts that need immediate attention.

Inline CRM Screenshots

Inline CRM Pricing and Plans

Starting price: $25.00

Free Trial

Free Version

Basic

$25.00

No plan information available

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Inline CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Inline CRM
Activity Dashboard
Activity Tracking
API
Contact Management
Customizable Reports
Dashboard
Data Import/Export
Document Storage
Email Marketing
Forecasting
Interaction Tracking
Lead Management
Lead Qualification
Mobile Access
Performance Metrics
Pipeline Management
Sales Reports
Sales Trend Analysis
Third-Party Integrations

Inline CRM Integrations

Google Maps

Mailchimp

Inline CRM User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

13%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

5.0

Functionality

4.9

Have you used Inline CRM and would like to share your experience with others?

Misty M.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Exceptional Software and service

True Auto has been a client of Inline’s for almost 8 years and we could not be happier with their service. The knowledge and ability that representative and his staff provide are exceptional!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly robust system that is customized to our specifications. Multiple reporting options, payroll features and integration options.

Cons:

Any small issues we have experienced were on our end and Inline’s support team quickly helped us resolve them.

Vendor Response

Thank you Misty! The feeling is mutual! We appreciate having True Auto as a client!

Replied May 2019

Brianna P.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

CAPS Highly Recommends Inline!

Inline is always so quick to solve any problems our company may experience. They are patient and extremely knowledgable about our industry. The support team makes you feel like you are their most important client, even if your issue may be minor.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This software is extremely user friendly and provides all the necessary tools to run a successful business. Time clock features, in depth reports, payroll calculations, as well as marketing reports are all easily accessible and very detailed. Claim information added to customer file is very helpful for all representatives.

Cons:

We have no cons with Inline. We love everything about the software. Any issues we have the support team handled in minutes!

Vendor Response

We are very appreciative of you and your team! You guys are great to work with!

Replied June 2019

Dale L.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Inline Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Having all of a particular customers information in one program.

Cons:

The inability to edit notes once they have saved.

Vendor Response

Thank you Dale! We will look into your concern and see if we can make adjustments. Stay tuned! We appreciate your business!

Replied May 2019

Vernon H.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

I saved the best for last

I've been in the Auto Warranty industry for over 15 years and I've used every CRM out there. I started using Inline CRM more than 3 years ago and I can tell you it is head and shoulders above all the others in ease of use and functionality, not to mention the above and beyond in-depth reporting features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The layout is something that you have to experience to truly appreciate.

Cons:

It took me a while to learn how to create email templates.

Vendor Response

Thanks for the great review! We are very lucky to have you as a client!

Replied May 2019

jim m.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Great program and support

positive , we are very happy we made the transition

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use , loaded with information and very easy to navigate an customize reporting.

Cons:

lots to learn, loaded with information.

Vendor Response

Thanks for the great review! We are very happy to work with you and your team!

Replied May 2019

Verified

Reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Inline and the Inline team are great to work with!

My overall experience with Inline has been great! If you are considering a switch, I highly recommend them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software allows us to have everything in one location. Prior to Inline we used a two separate CRMs, one for lead management, and the other for rating and payment processing. Having everything in one program makes things easier for the users and allows us to access reporting that was not available before.

Cons:

What I least like is also what I like most, Reporting. Inline's reporting is very open ended, in other words the reporting possibilities are endless which makes reporting very complex. Luckily, the support team is amazing.

Vendor Response

Thank you for the great review! We strive to help your business in all we do!

Replied May 2019

Bryan P.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Go with Inline!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Prior to using Inline we had to use 2 CRMs to accomplish our daily tasks. Inline was able to streamline several of our processes and not only simplify everything but also save us money.

Cons:

We have not ran into any "Inline" cons; just the struggle of learning a new program. Inline's support team has been great through that process though.

Vendor Response

Thanks for the great review! Your team is great and always eager and ready to learn! We are very excited to have you as a client!

Replied May 2019

Chelsea F.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Love it!