Watermelon 2026: Benefits, Features & Pricing

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Wondering if Watermelon is right for your organization?

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Watermelon

4.6

(15)

Pricing

Starting at €99.00 per month

About Watermelon

Watermelon is an AI platform designed to help businesses create custom AI agents trained on their data for automated customer service. It supports industries such as e-commerce, education, healthcare, finance and government organizations to enhance customer communication processes while maintaining service quality.

The platform includes an AI Agent Builder for creating and deploying AI agents across multiple channels. Its Omnichannel Inbox consolidates customer conversations, allowing collaboration between AI and human agents. A website widget enables quick deployment of AI support on company websites. Detailed analytics are available to evaluate AI agent performance and improve customer service operations.

Watermelon uses enterprise-grade security protocols, including ISO 27001 certification and EU-based data hosting to ensure GDPR compliance. The system can access real-time customer data through connections with third-party applications such as CRMs and webshops. GPT-5 powered AI agents retrieve information from sources such as websites, documents and customer databases to deliver accurate responses in multiple languages.

Watermelon Screenshots

Watermelon Pricing and Plans

Starting price: €99.00 per month

Free Trial

Free Version

Free

€0.00

flat rate, per month

Plan includes:

50 conversations /mo
Build and test AI Agent
Website scraping & file upload
Website widget & live chat
Agent inbox

Starter

€99.00

flat rate, per month

Plan includes:

250 conversations /mo
AI Actions
XML connection
WhatsApp & Instagram DM
Basic analytics

Advanced

€199.00

flat rate, per month

Plan includes:

500 conversations /mo
Advanced AI models
Web visitor tracking
AI Search
API access & webhooks
Advanced analytics

Business

€399.00

flat rate, per month

Plan includes:

1.000 conversations /mo
Teams & role-based access
Remove Watermelon branding
Compliance features (GDPR deletion, exports)
Automatically sync your AI Agent data

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Watermelon Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Watermelon
AI Copilot
AI/Machine Learning
AI Summarization
API
Appointment Management
Appointment Scheduling
Automated Responses
Autoresponders
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Dashboard
Data Import/Export
Document Storage
Drag & Drop
Email Management
Feedback Management
File Sharing
For Developers
Generative AI
Human Handover
Inbox Management
Intent Recognition
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Live Chat
Mobile Access
Mobile App
Monitoring
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Natural Language Search
Offline Form
One-to-One Messaging
Performance Metrics
Personalization
Pre-Configured Bot
Proactive Chat
Process/Workflow Automation
Product Recommendations
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Reporting & Statistics
Search/Filter
Secure Data Storage
Sentiment Analysis
Social Media Integration
Speech Recognition
Support Ticket Management
Surveys & Feedback
Task Automation
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics

Watermelon Integrations

Zapier

Messenger

WhatsApp Business API

Instagram

Watermelon User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

27%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.1

Have you used Watermelon and would like to share your experience with others?

Amjad A.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Reviewed June 2020

Dynamic chat efficiency

My overal experience is good. The Customer success manager is always clear in his explanation and also helps me to continue developing. Innovation is a great thing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are pleasantly surprised with the efficiency of the chatbot and mismatches. This way we get to know our customers and we make our chatbot more spontaneous.

Cons:

I cannot search/filter in the chatbot conversations. I have a pile of conversations from the chatbot but i have to scroll endlessly to get to specific conversations.

Reasons for switching to Watermelon

SnapEngage did not have a AI chatbot and it also did not have a friendly userinterface.

Erhan O.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Kind kan de was doen

Helemaal top! Gebruiksvriendelijk, top klantenservice en top customer succes manager!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Het gemak waarmee je een chatbot op kunt zetten is ongekend. Een leek kan dit binnen een kwartier leren en zelf een chatbot opzetten die goed in elkaar zit. Alles spreekt voor zich! Gedurende de beginperiode wordt je hierin meegenomen door iemand van Watermelon die je alle ins en outs laat zien en hoe alles werkt. Vervolgens ga je zelf aan de slag met de chatbot en als je vragen hebt staan ze altijd voor je klaar.

Cons:

Paar kleine dingetjes zoals het wijzigen van de antwoorden van meerkeuzevragen nadat je deze hebt toegevoegd. Je moet dan eerst alle eerstvolgende vragen verwijderen om de vorige vraag aan te passen. Dit is echter al aangegeven en zijn ze bij Watermelon mee bezig.

Reasons for choosing Watermelon

Gevoel was meteen goed en past het beste bij Leadrs!

Cynthia S.

Verified reviewer

Arts and Crafts

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed July 2021

A very good deal.

Getting to contact customers is so important to everyone

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interacting with my customer base. It's so nice to be able to get to know the client better. I can address issues in real time.

Cons:

Sometime there is a leg in communication. It's important to be able to understand the customers needs in real time.

Lisa d.

Verified reviewer

Human Resources

Self-Employed

Used daily for less than 6 months

Review source

Reviewed January 2023

Super makkelijk in gebruik en aardige medewerkers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gemakkelijk in 1 overview alle chats met mijn klanten. Ik kan makkelijk alle kanalen in Watermelon doorzetten. Hierdoor krijgen mijn klanten altijd snel een antwoord en bespaar ik enorm veel tijd voor mijn andere werkzaamheden! Doordat ik een chatbot hebt ingeschakeld (welke makkelijk in te stellen was), krijgen mijn klanten altijd antwoord, ook als ik er even niet ben!

Cons:

De mobiele app kan wel beter, maar ze hebben al aangegeven dit binnenkort aan te pakken.

Reasons for choosing Watermelon

Watermelon is gebruiksvriendelijker en veel goedkoper!

Jochem B.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Gemakkelijk in de omgang!

Gemakkelijk in de omgang! Zowel als programma maar ook qua persoonlijk contact!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Het is een erg fijn, duidelijk, overzichtelijk programma wat gemakkelijk werkt en elke keer weer beter wordt bij elke update!

Cons:

Op zich verbeterd het programma zich met elke update wat er voor zorgt dat steeds minder factoren aanwezig zijn die "slecht" zijn.

Reasons for switching to Watermelon

We wilden graag er voor zorgen dat het gemak voor de klant nog beter werd!

Max B.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Uitstekende software om je klantenservice naar een hoger niveau te tillen!

Watermelon tilt onze klantenservice naar een hoger niveau. De klant krijgt een extra communicatieoptie met onze organisatie. De software van Watermelon zorgt ervoor dat ons doel (het voorkomen van onnodig klantcontact) grotendeels wordt bereikt. Daarbij ziet een customer succes manager bij Watermelon erop toe dat dit doel daadwerkelijk behaald wordt. Kortom, een gebruiksvriendelijk platform gerund door medewerkers met een talent voor klantbehandeling en serviceverlening!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

De software heeft een zeer hoge mate van gebruiksvriendelijkheid, zowel tijdens de implementatie als in het dagelijks gebruik na de implementatie. De bijbehorende implementatieconsultant, training academy en uitstekende klantenservice maken Watermelon een goede keuze voor onze organisatie.

Cons:

Heel af en toe ontstaan er kleine bugs in de software. Deze bugs zijn echter zeer klein en worden altijd binnen snelle termijn behandeld en opgelost.

Reasons for choosing Watermelon

Watermelon is een jonge, innovatieve onderneming. De organisatie luistert naar ideeën van haar klanten en probeert altijd het belang van de klant voorop te stellen. Daarbij geven ze veel transparantie rondom wijzigingen en productontwikkeling waar zij mee bezig zijn.

mayar g.

Verified reviewer

Media Production

Self-Employed

Used daily for less than 12 months

Review source

Reviewed April 2021

Excellent software to take your customer service to the next level

Watermelon takes our customer service to the next level. The customer gets an extra communication option with our organization. The Watermelon software ensures that our goal (preventing unnecessary customer contact) is largely achieved. In addition, a customer success manager at Watermelon ensures that this goal is actually achieved. In short, a user-friendly platform run by employees with a talent for customer treatment and service provision!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has a very high degree of user-friendliness, both during implementation and in daily use after implementation. The associated implementation consultant, training academy and excellent customer service make Watermelon a good choice for our organization.

Cons:

Very occasionally small bugs arise in the software. However, these bugs are very minor and are always addressed and resolved quickly.

Hoessein B.

Verified reviewer

Banking

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Chaabi Banque

professionally and helpful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of implementation Easily customizable

Cons:

don't know yet. So far this software meets our needs

Reasons for choosing Watermelon

irrelevant

Valeriia F.

Verified reviewer

Food & Beverages

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed May 2020

our experience with Chatbot

Satisfied, great customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Still discovering, though sometimes bugs are happening ;)

Cons:

will share later after the official launch ;)

Reasons for choosing Watermelon

good price and quality

Marielle v.

Verified reviewer

Government Administration

51-200 employees

Used monthly for less than 12 months

Reviewed May 2020

Great addition to our customer service!

I'm very pleased with Watermelon. It's really easy to use and you get a nice dashboard included. It's easy to keep up with the conversations and see where the bottlenecks are. We are using it to answer the most frequently asked questions and handle easy requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way that you can easily change conversations so it fits the service you want to provide on that specific moment.

Cons:

It's also hard to create the conversations. But the help you get from the customer succes managers is great

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