Symphony Communication 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Symphony Communication

4.4

(20)

Pricing

Starting at $15.00 per month

About Symphony Communication

Symphony Communication software is designed for the financial services industry. Symphony has 4 interconnected platforms; Messaging, Voice, Directory, Analytics.

Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working.

Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds.

Symphony is trusted by over ½ millions users and 1,000 institutions, including 10/10 of the world's largest investment banks.

Symphony Communication Screenshots

Symphony Communication Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

flat rate, per month

No plan information available

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Symphony Communication Features

Popular features found in Collaboration
Access Controls/Permissions
Alerts/Notifications
Calendar Management
Collaboration Tools
Discussions/Forums
Document Management
@mentions
Screen Sharing
Secure Data Storage
Task Management
Video Conferencing
More features of Symphony Communication
API
Brainstorming
Chat/Messaging
Communication Management
Contact Management
File Management
File Sharing
File Transfer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Productivity Tools
Project Management
Real-Time Chat
Real-Time Notifications
Reporting & Statistics
Single Sign On
Third-Party Integrations
Transcripts/Chat History
Unified Communications
Workflow Management

Symphony Communication Integrations

SMS

Microsoft Teams

Zoom Phone

ServiceNow

Confluence

See all 15 integrations

Symphony Communication User Reviews

Overall Rating

4.4

Ratings Breakdown

50%

40%

10%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.6

Functionality

4.0

Have you used Symphony Communication and would like to share your experience with others?

Eric C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Fintech on Symphony!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple, secure and great direct connections to people within the financial services industry and actually know that they read the messages.

Cons:

Not much to say. It's great that the network of ppl are highly curated and you don't get spammed but does also mean it's harder to get access yourself.

Vendor Response

Thank you for your review. That's fantastic to hear! We’re delighted that Symphony Messaging is working so well for you. And that Symphony’s Directory of financial services industry participants is improving your work, with direct and secure connections, and messages which you know will get read. We appreciate that feedback!

Replied November 2025

John M.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Lead of Collaboration and Productivity Technologies team

A great platform for financial firms, especially those that desire chat density and deep integration to the various markets while also being a leveraged as the company wide instant messaging platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dense chat client that effectively uses screen real estate. Has all the features needed for an instant messaging platform without what some would consider needless bells and whistles of competitors like Slack or MS Teams

Cons:

The search functionality could be better. Some users might miss the additional 'fun' features found in other platforms like Slack or MS Teams

Reasons for choosing Symphony Communication

Price, Chat Density, and Compliance features

Reasons for switching to Symphony Communication

Product was being deprecated and we wanted to move to a cloud platform

Vendor Response

Thank you for your feedback! Symphony Messaging is tailored to the demands of financial services. We absolutely understand the need to maximize screen real estate; focusing on the essential features that financial institutions need, without unnecessary clutter. It’s also interesting to hear that you chose Symphony as you wanted a cloud platform. Thanks again!

Replied November 2025

Verified

Reviewer

Investment Management

Used daily for less than 6 months

Review source

Reviewed July 2018

An unremarkable communications platform for enterprise

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has robust social features, groups/chatrooms, announcement feeds, and integrations with various other applications for alerting/announcements

Cons:

Seems buggy. For example, sometimes clicking a link will open the webpage within the client, forcing you to restart the software. Also very clunky and memory intensive. File uploads will fail with no explanation.

Pankaj K.

Verified reviewer

Banking

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Nice and quick support

The support and product engineers were always supportive and will be available on chat whenever is required to fulfill quick one answers as well. and always supportive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Team always respond on our query as they got the information, really good

Cons:

I dont think of anything for now Team always respond on our query as they got the information, really good

Vendor Response

We appreciate your positive words. Customer support for Symphony Messaging is something we absolutely prioritize. Our customer support team can always be relied upon to help our users solve any issues, quickly and efficiently. Thanks again for your feedback, we love hearing from users who have had a great support experience!

Replied November 2025

Phani K.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Symphony Review

using symphony chat last 4 years and experience is too good. group chat and individual chat are good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Symphony Chat offers a user-friendly interface and reliable support services. Support is too good always helps if there is any issue.

Cons:

Not seeing any issues with symphony communication. not faced any bad experience so far. web and client both are good.

Vendor Response

Thanks for your positive review! We’re happy that Symphony Messaging is proving a reliable solution to chat to your colleagues in financial services, for both 1-to-1 messages and group chats. It’s also great to hear that you’ve had positive experiences with our customer support team!

Replied November 2025

Verified

Reviewer

Financial Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

Progressive Communication Tool For A Modern Company

Overall, extremely happy with Symphony. After multiple tools over the course of a few years, it feels like we found the proper tool for the Enterprise’s needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have used multiple communication and collaboration tools throughout my time and Symphony is far and away has the most features and creates the best user experience. The tool is built with a daily heavy user in mind as another way to connect with our peers. The tool offers multiple ways to reach out, standard chat, group, and additional ways. It also works well with all of our retention requirements.

Cons:

The one area of Symphony that I feel could be improved is the connectivity to other tools - Being able to integrate within the Office365 suite would be helpful in setting up meetings and availability. Also being able to integrate with whatever web conference software to launch that tool through symphony would be extremely valuable.

vikram s.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Collaboration and Communication tool for corporate

Overall I am good with this software feature. It is good collaboration tool ,every organization should use it. It also has good search feature and private chat room.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good collaboration tool for corporates . we can easily share group updates and files. we can save all chat history files etc. we have created different-2 group based on domain so all people can work together and share updates and questions

Cons:

Sometimes It crash other then I found any cons yet .

Verified

Reviewer

Financial Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Great app to collaborate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool is the same as having Slack and Whatsapp together for Finantial Institutions. Great tool to collaborate internally and externally and to avoid multiple chains of emails for the same subject. Great to track all the exchanges and to centralize workflows. Great integration with other applications.

Cons:

At least for my company, no calls are allowed on the mobile application. It should be reviewed.

Verified

Reviewer

Banking

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Best way to communicate