Collect.chat 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews

Overview

Collect.chat

4.6

(43)

Pricing

Starting at $24.00 per month

About Collect.chat

Collect.chat is a conversational form tool designed to turn traditional data collection into interactive chatbot experiences on websites. It is used by businesses in various industries to engage with website visitors and gather information without requiring technical expertise.

The platform includes a drag-and-drop builder for creating personalized chatbots without coding. It supports automated data collection, meeting scheduling, and lead generation to help maintain visitor interaction. Deployment options include website widgets, dedicated chatbot pages, and embedded forms. Pre-designed templates are available to simplify chatbot creation.

The system uses a conversational interface, presenting questions one at a time in a chat format instead of displaying all fields simultaneously. The format helps create a more interactive experience while collecting data. Notifications are sent through email, dashboard alerts, and connected applications when visitors interact with the chatbot.

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Collect.chat User Interface

Popular Collect.chat Alternatives

Main Product

Collect.chat

4.6

(43)

Ratings Breakdown

4.70Ease of use
4.45Value for money
4.46Customer support
4.30Functionality

Pricing

Starting at $24.00 per month

Get Price

Alternative Product

SurveyMonkey

4.6

(10416)

Ratings Breakdown

4.61Ease of use
4.42Value for money
4.32Customer support
4.45Functionality

Pricing

Starting at $30.00 per month

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Alternative Product

Trustpilot

4.5

(1202)

Ratings Breakdown

4.59Ease of use
4.16Value for money
4.23Customer support
4.36Functionality

Pricing

Starting at $299.00 per month

Get Price

Alternative Product

Broadly

4.8

(336)

Ratings Breakdown

4.78Ease of use
4.64Value for money
4.75Customer support
4.66Functionality

Pricing

Starting at $249.00 per month

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Alternative Product

Experience.com

4.7

(89)

Ratings Breakdown

4.76Ease of use
4.58Value for money
4.54Customer support
4.69Functionality

Pricing

Available upon request

Get Price

Alternative Product

Jotform

4.7

(2768)

Ratings Breakdown

4.67Ease of use
4.46Value for money
4.45Customer support
4.59Functionality

Pricing

Starting at $39.00 per month

Get Price

Collect.chat Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

Free

$0.00

flat rate

Plan includes:

50 Responses Per Month
Appointment Booking
Responses & Insights Responses & Insights
Unlimited Bots

Lite

$24.00

flat rate, per month

Plan includes:

500 Responses Per Month
Appointment Booking
Logical Jump
Responses & Insights Responses & Insights
Unlimited Bots
Webhook Integration

Standard

$49.00

flat rate, per month

Plan includes:

2500 Responses Per Month
Appointment Booking
Campaign Tracking
Custom Domain
Logical Jump
Native 3rd Party Integrations
Notification Email Routing
Phone Number OTP Validation
Remove Collect.Chat Branding
Responses & Insights Responses & Insights

Plus

$99.00

flat rate, per month

Plan includes:

5000 Responses Per Month
Appointment Booking
Campaign Tracking
Custom Domain
Logical Jump
Native 3rd Party Integrations
Notification Email Routing
Phone Number OTP Validation
Remove Collect.Chat Branding
Responses & Insights Responses & Insights

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Collect.chat Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Collect.chat
Access Controls/Permissions
Alerts/Notifications
API
Collaboration Tools
Customizable Forms
Drag & Drop
Email Management
Feedback Management
Multi-Channel Data Collection
Multi-Language
NPS Survey Structure
Surveys & Feedback
Text Analysis
Third-Party Integrations
Visual Analytics

Collect.chat Integrations

Zapier

AWeber

HubSpot CRM

Mailchimp

Pipedrive

Google Analytics 360

See all 8 integrations

Collect.chat User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

30%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.5

Functionality

4.3

Have you used Collect.chat and would like to share your experience with others?

Victor Bustillos G.

Verified reviewer

Used weekly for less than 6 months

Reviewed January 2018

A dream come true, the power of chatbots

A full time employee free of charge.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The templates are amazing. Very easy to setup and very powerful. Its a great services that its the equivalent of having a 24/7 employee that does a great onboarding experience for your prospects.

Cons:

There is not much not to like about this software. I would like that the free tier offered more options and a more robust offering. But i do understand and appreciate the free option.

Verified

Reviewer

Used daily for less than 6 months

Reviewed January 2018

It's fine for basic stuff, but with time it could be really great.

It gives a personal touch to our website and some potential customers have already gave their e-mail adresses, which is a great lead generation method.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since it's web based, it's really easy to use and it generates the code automatically, that I have to paste into my website to use it. The builder is really straightforward and I like the graphics. The whole branding of collect.chat is great, that is why I chose to pursue with a subscription, I have the lite version which is quite enough for us at the moment.

Cons:

I had an issue, where I wanted an Invoice to the company name I am buying for, but that was not possible. That was really frustrating, since I bought it for our company. It needs more features, but overtime it could become a great alternative for some basic customer service stuff.

David E.

Verified reviewer

11-50 employees

Used other for less than 6 months

Reviewed January 2018

Onboarding was smooth, Had some issues post instillation.

Nothing in particular

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the simplicity and ease of use of the product. It also has minimal features which could be a good thing if that is what you are looking for.

Cons:

After setting up this app on my site, I would get emails when users would begin a chat, but i would try to login to the portal and it never did work. It would just load and load and load. Too bad.

Vendor Response

Hi David, Thanks for your feedback. Kindly send the issue you faced when accessing the dashboard to care@collect.chat and we shall we have the matter resolved. Regards, Collect.chat team

Replied January 2018

Ritu A.

Verified reviewer

Used daily for less than 12 months

Reviewed January 2018

Nice Way to Interact With My Visitors

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides me the 24*7 presence online without actually being present there. And my website's visitors do feel the connection after chatting with my pre-loaded q/a data.

Cons:

I wish to see the respondent's mail id automatically, which is not at present available with this software.

Alvin L.

Verified reviewer

Accounting

51-200 employees

Used daily for less than 2 years

Reviewed January 2018

Works well and does the job.

Captured leads effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We liked how easy it is to embed into our website and it is a very handy alternative for our users to contact us.

Cons:

It's a shame that some features are not available in the free version but that is expected. Features such as auto-pop up when the user scrolls to a certain point on the page.

John S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Good Value for the Price

The bot would have converted visitors well, we started using it before we really had something specific to market...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up and link to our site. No problems at all.

Cons:

None really. For the functionality we purchased it did a fine job.

Verified

Reviewer

Hospitality

Used daily for less than 6 months

Review source

Reviewed May 2018

Very easy to use and great support with any questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, nice design, it really helps to interact with our potential buyers with all the tools it offers.

Cons:

Well ... can't come up with anything. It is easy to use, maybe there were some questions, but I could easily find the answers if I would click a little more or Google it.

Verified

Reviewer

11-50 employees

Used monthly for less than 12 months

Reviewed January 2018

An engaging lead generation solution for websites

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is really clean and comprehensive, which allows you to configure and publish your widget within minutes from signing up for the service. It does what it's supposed to do really well and can work as a good source for lead generation on a website.

Cons:

There's nothing I don't like about Collect.chat, but it would be really interesting to include more triggers for the conversation to start (e.g. button click, number of page views, etc.) as well as more options for customization in terms of the look and feel of the widget.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Great automated chat tool

Overall I'm very satisfied

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the ease of use. It is very simple to set up new automations.

Cons:

Some features I'd like to have are not there (such as incremental lead capture)

Vivek K.

Verified reviewer

Financial Services

Used weekly for less than 6 months

Reviewed January 2018

it has disrupted the whole ease of setting up chat bot to social media.

Very useful product for cutting-edge communication and customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One can make n no. of scenarios of customer journey and can persuade someone to buy your service with right information. And this is possible without even interacting with a real person.

Cons:

There should be more case study and good no. of video tutorials, so that its really become someone to actually use this functionality.

Showing 1 - 10 of 43 Reviews

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