ShipScience Platform 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

ShipScience Platform

4.9

(43)

Pricing

Pricing available upon request

About ShipScience Platform

ShipScience is the parcel data and recovery platform trusted by enterprise shippers to reduce leakage and shorten time-to-value.

At its core is a governed Parcel Data Platform that standardizes shipment, tracking, invoice and claims records so teams work from one source of truth.

That data powers SimpleClaims (end-to-end claims automation), ActiveAudit (continuous audit and anomaly detection), My Next Carrier (carrier opportunity modeling), and CarrierWatch (network-wide Time-in-Transit / SLA monitoring).

We pair the platform with professional services—data onboarding, rate improvement, and parcel strategy—to accelerate outcomes.

Designed for Operations and Finance teams, ShipScience supports robust governance, data controls, and enterprise security posture with enterprise review materials available.

See how much margin you can recover by booking a tailored demo.

Wondering if ShipScience Platform is right for your organization?

Our Shipping Software selection experts can help you in 15 minutes or less.

ShipScience Platform User Interface

Popular ShipScience Platform Alternatives

Main Product

ShipScience Platform

4.9

(43)

Ratings Breakdown

4.79Ease of use
4.87Value for money
4.86Customer support
4.74Functionality

Pricing

Available upon request

Get Price

Alternative Product

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4.7

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Ratings Breakdown

4.78Ease of use
4.62Value for money
4.66Customer support
4.48Functionality

Pricing

Starting at $149.00 per month

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Refund Retriever

4.9

(57)

Ratings Breakdown

4.86Ease of use
4.75Value for money
4.76Customer support
4.81Functionality

Pricing

Available upon request

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Alternative Product

Betachon Freight Auditing

4.9

(31)

Ratings Breakdown

4.87Ease of use
4.67Value for money
4.97Customer support
4.77Functionality

Pricing

Available upon request

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Alternative Product

Piyovi TMS

5.0

(5)

Ratings Breakdown

5.0Ease of use
5.0Value for money
5.0Customer support
5.0Functionality

Pricing

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Alternative Product

NetSuite

4.2

(1844)

Ratings Breakdown

3.92Ease of use
3.85Value for money
3.81Customer support
4.19Functionality

Pricing

Available upon request

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ShipScience Platform Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

SimpleClaims

Pricing available upon request

No plan information available

ActiveAudit

Pricing available upon request

No plan information available

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ShipScience Platform Features

Popular features found in Shipping
Alerts/Notifications
Bills of Lading
Delivery Tracking
eCommerce Management
Import/Export Management
Inventory Management
Label Printing
Parcel Shipping
Quotes/Estimates
Reporting/Analytics
Shipping Management
More features of ShipScience Platform
Accounting
Activity Dashboard
Air Shipping
API
Auditing & Claim Filing Services
Audit Management
Automated Claim Filing
Carrier Invoice Auditing
Claims Management
Cost Recovery
Customer Database
Customizable Branding
Data Import/Export
Discount Management
EDI
Exceptions Management
Freight Shipping
Ground Shipping
Invoice Management
Multi-Location
Package Analytics
Predictive Analytics
Process/Workflow Automation
Purchase Order Management
Real-Time Updates
Refund Opportunity Identification
Returns Management
Search/Filter
Shipment Tracking
Shipping Cost Tracking
Shipping Optimization
Shipping Services Integration
Status Tracking
Supplier Management
Third-Party Integrations
Third Party Management
Transportation Management
Warehouse Management

ShipScience Platform Integrations

Shopify Plus

Extensiv Warehouse Management

Extensiv Order Management

ShipStation

BigCommerce

Shopify

ShipScience Platform User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.7

Have you used ShipScience Platform and would like to share your experience with others?

Douglas V.

Verified reviewer

Hospital & Health Care

51-200 employees

Used monthly for less than 6 months

Reviewed December 2018

Why wouldn't you?

Very easy to set up, and it only got easier after that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can set it and forget it. Refund Geeks captures refunds that most companies don't have the time and resources to chase after.

Cons:

Sometimes the color scheme is a little difficult to adjust to.

Mike C.

Verified reviewer

Building Materials

51-200 employees

Used monthly for less than 2 years

Reviewed July 2023

Review of ShipScience

ShipScience helps us make sure that we are getting the best rates for shipping parcels based on our volume.The definitely have saved us more money than we would have done on our own. It also gives us peace of mind.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shipscience helps us negotiate with major shippers that we deal with.What I like is that they assured us that we would save over 2x times what we spent with them and so far they are meeting that objective. This to me is the absolute most important criteria to judge the relationship on and ShipScience has accomplished this to date.

Cons:

ShipScience was very involved at the beginning of engagement and toward the end of year one. They also responded timely to any questions we have had. I would have liked to have seen a recurring meeting put on calendar as opposed to them responding to us when we had a question. (very minor complaint in comparison to the value they have added for us)

Reasons for choosing ShipScience Platform

ShipScience came up with a savings guarantee as opposed to a percentage of savings. Liked their approach.Given that they have successfully saved us over two times our investment so far, it is very likely we will continue with the relationship.

Chris W.

Retail

2-10 employees

Used other for less than 12 months

Reviewed December 2018

Covers the basics

Ratings Breakdown

Ease of use

Functionality

Pros:

Set it and forget it. Installation and configuration is fast and easy. Once up and running, it runs itself and recovers our UPS reimbursements that would take too long for us to manage manually.

Cons:

1). We used a competitor's product for several years before Refund Geeks. For whatever reason, RG attempts to seek reimbursement from UPS for packages that were actually delivered on time. We receive lots of false-positive emails from UPS saying the claim was denied. 2). If you manually file a damage claim with UPS, RG takes their percentage off of those as well. $200 item damaged, $200 claim filed by me personally, UPS pays $200 claim, RG deducts their commission from my account. Not cool.

Vendor Response

Thanks for your review! We appreciate the feedback and strive to make sure you're 100% satisfied with our product and service. To address the cons you've mentioned: 1) We released an update to our algorithms on 12/26/18 that greatly reduces the "false positives". If you don't see a reduction in those emails, please let us know so we can continue to improve upon our identification systems. 2) Our system is designed to only take fees for any transaction we initiated. This is actually a feature that many of our competitors don't have. If you have an example where fees were assessed incorrectly, please send it to support@refundgeeks.com so we can review it. If confirmed, we would immediately credit you for the fees. Thanks for your business! :)

Replied December 2018

rob h.

Verified reviewer

Wholesale

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed June 2023

Ship Science Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the way it aggregates all of our shipping partners into a single space where we can compare data across all of them.

Cons:

report writing could be a bit more intuitive

Reasons for switching to ShipScience Platform

Better software with online portal

Josh E.

Verified reviewer

Packaging and Containers

11-50 employees

Used other for more than 2 years

Review source

Reviewed October 2018

Saves us $10,000 a year

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software effortlessly saves us a ton of money every month.

Cons:

Nothing at all it’s so easy and it saves you money what’s not to like.

Vendor Response

Thanks, Josh! We¿re happy to have you as a customer - and to continue saving you money every year!!

Replied October 2018

Randy B.

Retail

2-10 employees

Used daily for less than 12 months

Reviewed December 2018

If you have not done this do it NOW, no need to wait!

Great! I wish I would have done this earlier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up, and you get cash that you would normally be missing.

Cons:

There are no Cons doing this. Just get her done.

Mary R.

Fine Art

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed December 2018

Best Find of 2018!

Very professional from start to finish, always available for any questions or directions. Proactive with communication. It's a Win Win Win

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything about this works for a small business with no time to audit and chase down refunds owed by UPS and FedEx. They do all the processes: researching, requesting and documenting refunds. They also do an outstanding job of explaining the entire process during the welcome call.

Cons:

There is nothing not to like! I wish we had time to delve more into the analytics provided.

Jason K.

Consumer Goods

2-10 employees

Used daily for less than 12 months

Reviewed December 2018

Great service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works even when I don’t and basically free money!

Cons:

A little slow in getting confirmed refunds.

Brian J.

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

Great way to get your refund

Simple and easy. Sign in and get your cash back.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's as easy as signing into your UPS account. We use to run access programs to track delivery dates for late shipments. It was a headache at times due to UPS changing it's platform. Since we signed up for Refund Geeks, we haven't had a single problem with refunds.

Cons:

We only been with them for 4 months so we do not have much here.

Chelsea M.

Verified reviewer

Wholesale

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

Love Refund Geeks!