ShipScience Platform 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ShipScience Platform

4.9

(43)

Pricing

Starting at $1,565.00 per month

About ShipScience Platform

ShipScience helps eCommerce businesses of all sizes use data to deliver products to customers. Any package that arrives late is entitled to a refund for both, UPS & FedEx shipments.

Administrators can track, identify, and automatically receive money back on all eligible lost & damaged shipments to automate lost package claims. It allows managers to utilize customer scorecards for identifying which customers are experiencing these issues.

ShipScience continuously monitors your data for potential issues and automatically handles any mis-billings, incorrect surcharges, and contract compliance issues.

ShipScience Platform Screenshots

ShipScience Platform Pricing and Plans

Starting price: $1,565.00 per month

Free Trial

Free Version

Basic

$1,565.00

flat rate, per month

No plan information available

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ShipScience Platform Features

Popular features found in Shipping
Alerts/Notifications
Bills of Lading
Delivery Tracking
eCommerce Management
Import/Export Management
Inventory Management
Label Printing
Parcel Shipping
Quotes/Estimates
Reporting/Analytics
Shipping Management
More features of ShipScience Platform
Accounting
Activity Dashboard
Air Shipping
API
Auditing & Claim Filing Services
Audit Management
Automated Claim Filing
Carrier Invoice Auditing
Claims Management
Cost Recovery
Customer Database
Customizable Branding
Data Import/Export
Discount Management
EDI
Exceptions Management
Freight Shipping
Ground Shipping
Invoice Management
Multi-Location
Package Analytics
Predictive Analytics
Process/Workflow Automation
Purchase Order Management
Real-Time Updates
Refund Opportunity Identification
Returns Management
Search/Filter
Shipment Tracking
Shipping Cost Tracking
Shipping Optimization
Shipping Services Integration
Status Tracking
Supplier Management
Third-Party Integrations
Third Party Management
Transportation Management
Warehouse Management

ShipScience Platform User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.7

Have you used ShipScience Platform and would like to share your experience with others?

Patrick B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed December 2018

It's a No-Brainer

The refunds I'm receiving are amazing and I don't have to lift a finger! Bravo!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Refund Geeks gets money back for my shipments which were late according to the shippers' terms and conditions. These are refunds I would not normally have time to do the work to get, so this service is a no-brainer. I get money back for doing nothing!

Cons:

What's not to like? I get refunds for doing absolutely nothing!

Verified

Reviewer

Sporting Goods

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2018

Great Service

We're happy with the service they provide, the only thing we would change is the percentage that they take for getting us the reimbursement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've been using their services for a couple of months now and we are pleased with them. They are able to manage our shipments and make sure that we are reimbursed for late shipments. This saves us a lot of time and we are very happy with it!

Cons:

They take a pretty big cut of the reimbursement. Granted we don't have to do anything to get our money back, but they do take quite a bit of it.

debra f.

Verified reviewer

Automotive

51-200 employees

Used other for less than 6 months

Review source

Reviewed February 2019

Well I have my doubts but I do like the concept

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since no monthly , my ROI was not bad, just harder to set up and implement, but the idea of this cost management was really a great idea!

Cons:

Like I said not as easy as I would have liked and thought it would do a little more

Natalie H.

Verified reviewer

Automotive

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed December 2018

Set it and forget it!

Prior to being referred to Refund Geeks we were only getting credits for missed deliveries that customers brought to our attention. Now we have a great monitoring system giving us a montly refund that we would have never gotten.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The application is easy to use and straight forward. You get a weekly update on your refunds you receive as well as one place to look at your invoices from any shipping provider. Customer service is great with a quick response on email.

Cons:

Altho email is the quickest communciation, maybe a instant chat for any quick questions.

Chad M.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

Easy to use and automated

We used to only receieve refunds on packages we knew were late due to a customer calling. We have gone from less than $250 a month in refunds to over $1000 a month in refunds.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The application does exactly what they say it will. I have had zero issues with the software and find its features very hepful. I would recommend Refund Geeks to anyone who does a lot of shipping.

Cons:

None at all. During our startup call I told the support staff of some reports that would be nice, but its not preventing the software from doing its job at all.

Verified

Reviewer

Apparel & Fashion

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed December 2018

Refund Geeks Works!

Overall experience has been pleasant. Customer service response is fairly quick and on-point. Would definitely refer Refund Geeks to others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to understand reporting, automated, seamless integration with our UPS account

Cons:

Would love to see more robust reporting features, different types of metrics. Integration with USPS would be huge as well.

Paola A.

Verified reviewer

Arts and Crafts

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed October 2023

it helps with shipping costs and complexity

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps with cost reduction and simplification of shipping operations and it has a good Integration with various platforms for a seamless experience.

Cons:

no cons at the moment because we recently implemented it

Verified

Reviewer

Food Production

2-10 employees

Used monthly for less than 2 years

Reviewed December 2018

Easy to use and you might get money back!

When I had a question, their customer service responded immediataely!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up and they monitor everything, no attention needed or constant checking in.

Cons:

We only saved a few dollars, but I understand you could potentially save hundreds!

Verified

Reviewer

Consumer Services

2-10 employees

Used weekly for less than 6 months

Reviewed December 2018

Great Service

Since I am not actively involved in the business now, and is run by employees only, Refund geeks take care of the credits due back to us. With their fee of 25% it is reasonable and time saving service. Would definitely recommend to others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once we put our FedEx and UPS info. they take care of the rest. Very easy to use

Cons:

Nothing at the moment. It is simple to use.

Verified

Reviewer

Wholesale