Radar Healthcare 2026: Benefits, Features & Pricing

Radar Healthcare has transformed the way we manage systems within our organisation. As a complex NHS Trust, it has streamlined our processes and enhanced communication across all services. One of its greatest strengths is its commitment to customers - Radar Healthcare truly prioritises a partnership approach, making us feel like valued collaborators rather than just another client, which sets them apart from other suppliers

Incident management and complaint management are much more visible and it is easier to spot themes and make improvements. It is also easier to share lessons learned to a wider group.

Being able to move away from Spreadsheets and the opportunity to run analytics on the data we have , this provides so much more ability to learn from incidences and improve

Radar has helped us to be complaint with regulatory requirements. Radar gives us assurance that staff receive and read notices. Radar helps us keep in touch with our staff. Radar has pretty much been a life saver during the Pandemic - its portability has meant that when staff have had to work from home or different locations they can access it easily on any device.

"One of the biggest advantages of Radar Healthcare has been its ability to centralise everything into one system. Previously, managers had to juggle safeguarding logs, complaints records, accident forms, and investigation templates—often scattered across different systems or paper files. This made it difficult to track events and ensure nothing was missed. With Radar Healthcare, everything is in one place. The system allows incidents to be logged in real-time by staff on the floor, with all supporting documents, investigations, and follow-ups attached. Managers now have full oversight - from the initial report through to resolution - giving them confidence that nothing is slipping through the cracks. If a safeguarding concern is raised or an accident requires investigation, all the necessary information is readily available, eliminating the need to sift through multiple records. The ability to capture and manage incidents in a single platform has been a game-changer, streamlining processes and improving accountability across the board. Moreover, we saw a real shift in how our teams operate. For instance, managers told us that the number of out-of-hours calls from staff checking things had significantly reduced. Staff now feel confident they’ve completed everything correctly, thanks to the system’s prompts and structured workflow. Previously, they might have called late at night, worried they’d missed something, but now they have the reassurance that all necessary steps have been followed. It wasn’t something we initially set out to solve, but it ended up being one of the biggest benefits. Another game-changer has been Radar Healthcare’s bespoke dashboards. Before, we were extracting data into spreadsheets - it was just numbers on a page. Now, the dashboards bring that data alive, making it easier to analyse trends, benchmark performance, and even prevent issues before they happen. Managers who once had to sift through spreadsheets now have clear, actionable insights at a glance. For me, the real ‘lightbulb moment’ came when I realised Radar Healthcare could do more than just compliance. I was presenting at a conference about the new CQC evidence categories when a Radar Healthcare team member said, ‘We could do something with that.’ That’s when it clicked - we could use the system to capture positive feedback too. Within two weeks, we had built new feedback events for residents, relatives, and staff, introduced QR code posters to make it easy for people to share their experiences, and set up dashboards to track trends. It completely changed how we engaged with feedback and even led us to use Radar Healthcare for company award nominations. What started as a compliance tool became a way to celebrate excellence and drive positive change too."

Radar Healthcare's customer support is great and has been instrumental in the success of our implementation. From day one, my dedicated Project Manager has provided unwavering support, demonstrating a genuine willingness to understand our business goals and needs. The regular communication, including weekly calls, has ensured a smooth rollout and exceeded our expectations. The support extends across the entire Radar Healthcare team – from Partnerships and Product Consultants to Marketing and Product - each team member embodies a culture of listening, learning, and continuous improvement. They are proactive in addressing areas for enhancement and value customer input, making partnership their biggest strength.

Using Radar Healthcare is a world apart from our old system. It's easy to roll out to different staff groups, and they can pick it up quickly. The system is simple to use but also gives us detailed information that helps us improve our practices. Being able to pull together lots of data and insights from various parts of the business into one place is great for bigger plans aimed at improving business continuity. It makes it much easier to present our findings to the board and senior leadership, which simplifies everything.

The effort the team at Radar provide to their customers is second to none. From day one of starting with Radar we were assigned a Project Manager and a Customer Success Manager the latter of which we check-in with frequently to go through elements of the system, share ideas and understand what is coming in the future. This is in addition to a very competent support team that know their product inside out and not only provide a high-level support service, but also assist in recommending different approaches to enhance any new processes that we're working on deploying into the product.

The Radar team have been exceptional from day one. From product demos and system walkthroughs to our staff when considering the product to providing excellent help and support throughout the system design and implementation. Their ethos is clearly to be a partner and try to support their clients making the system work for them and resolving any issue effectively and efficiently.

Their customer service and approach to listening to their customers has to be my favourite part of their software. Great support initially - and their enthusiasm and support has been flawless. Seriously. We have had queries - all the time - they answer them friendly, patiently and are really supportive. They have TONS of helpful information on their Help page - but we are bad in not using that as much as our customer service rep - as we very much like both of them! They do not constantly charge for more and more for general work and queries. They have also conducted workshops with their customers to find out better ways of doing things - and have actually listened to us and made improvements.