PolyAI 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

PolyAI

5.0

(3)

Pricing

Pricing available upon request

About PolyAI

PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is built to resolve customer calls and provide brand experience across a range of industries such as consumer services, financial services, and healthcare.

PolyAI's enterprise-grade platform is designed to handle complex inquiries 24/7. This allows businesses to manage larger call volumes, ensuring all contacts receive an immediate response. As a result, customers can expect reduced wait times, IVR duration, and misroutes, which can boost loyalty and increase customer lifetime value.

The platform provides real-time insights and analytics to help businesses identify issues, track progress, and identify new opportunities. PolyAI also offers security and compliance certifications to meet the requirements of heavily regulated industries.

PolyAI Screenshots

PolyAI Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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PolyAI Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of PolyAI
AI/Machine Learning
Call Routing
Computer Telephony Integration
Contextual Guidance
Dashboard
IVR
Monitoring
Multi-Channel Communication
Natural Language Processing
Reporting/Analytics
Speech Synthesis

PolyAI User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.7

Customer support

5.0

Functionality

5.0

Have you used PolyAI and would like to share your experience with others?

Desiree G.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for less than 6 months

Review source

Reviewed February 2026

Keeping contact easy!

PolyAI has made things much easier to keep track of and communication simpler so I can do other needed things.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps keeps things moving quickly. Set up is extremely simple make managing all the contacts/clients very easy. I was also really happy when I heard the voice it doesn't sound robotic or fake at all. Customer support is also amazing and right there when needed.

Cons:

The pricing method. It's base off to many factors and can fluctuate. It would be easier to have one straight forward price.

Brian J.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2022

Poly AI for Landry's/Golden Nugget

After returning from the pandemic I was given an extra 40,000 calls per month to handle. We were not able to recruit and hire to meet the demand. Callers were waiting 40+ min just to get a simple question answered or transfer to a dept. Poly AI was able to implement a natural, conversational voice assistant to help handle these calls. I was hoping for about 50% containment. It took 4 weeks to deploy and handled 87% of the calls from day 1 without the need to go to an agent. This allowed my agents to focus on revenue producing calls and provided a much better customer experience at a fraction of the cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a real voice and not robotic. It far exceeded my expectations, handling over 80% of simple transaction calls day 1 without the need to speak with an agent, delivering a much better customer experience. Was very cost effective and flexible in pricing options to meet our needs.

Cons:

Would like to see better voice analytics on the calls that are recorded.

Reasons for choosing PolyAI

Nobody could produce a better quality voice that was real and natural. They were most flexible in pricing structure and one of the most ecomical of all choices.

Andy B.

Verified reviewer

Civic & Social Organization

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2022

Fantatastically flexible voice AI for telephony

It's has been transformative: 90% reduction in operating costs, much faster customer experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great spoken language understanding, significantly better than any other system we tried. Very helpful team that helped us get the system configured to our needs.

Cons:

No real cons. It has been a great experience from start to finish.

Showing 1 - 3 of 3 Reviews