Clockwork IT 2026: Benefits, Features & Pricing

Wondering if Clockwork IT is right for your organization?

Our Field Service Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Clockwork IT

4.8

(8)

Pricing

Starting at £30.00 per month

About Clockwork IT

Clockwork IT is a field service management solution. It helps businesses optimize their operations across a wide range of industries, from facilities management to service-based businesses. The software provides tools to streamline workflows and enhance productivity.

Key features include dynamic scheduling and instant job allocation on mobile devices. This allows businesses to efficiently manage field staff and respond to customer needs in real-time. Clockwork IT offers customized workflows to reduce the time between job completion and billing, ensuring a smooth customer experience. Additionally, the platform includes reactive software packages for facilities management to ramp up efficiency.

Clockwork IT's CRM tools enable businesses to offer exceptional customer service. The mobile applications keep staff connected when they're on the go. With Clockwork IT, businesses can streamline operations, increase productivity, and deliver great service to customers.

Clockwork IT Screenshots

Clockwork IT Pricing and Plans

Starting price: £30.00 per month

Free Trial

Free Version

TotalCtrl Premium

£30.00

per user, per month

Plan includes:

Quoting
Purchasing
Job Management
Ticketing
Scheduling
Mobile APp
Invoicing

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Clockwork IT Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of Clockwork IT
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Appointment Scheduling
Audit Trail
Automated Scheduling
Autoresponders
Calibration Management
Checklists
Compliance Management
Contract/License Management
CRM
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Dispatch Management
Documentation Management
Document Management
Document Storage
Drag & Drop
Email Management
Employee Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Asset Management
Facility Scheduling
File Storage
Fixed Asset Management
For Mechanical Equipment
Forms Management
Groundskeeping Management
Historical Reporting
Inbox Management
Incident Management
Inspection Management
Inventory Control
Inventory Tracking
Job Costing
Job Management
Job Scheduling
Knowledge Base Management
Maintenance Management
Maintenance Scheduling
Materials Management
Mobile Signature Capture
Monitoring
Multi-Channel Communication
Multi-Location
Parts Management
Payroll Management
Preventive Maintenance
Purchase Order Management
Queue Management
QuickBooks Integration
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Resource Allocation
Scheduling
Self Service Portal
Service Level Agreement (SLA) Management
Service Request Management
Status Tracking
Support Ticket Management
Task Automation
Task Management
Task Scheduling
Third-Party Integrations
Time & Expense Tracking
Time Tracking
Vendor Management
Warranty Tracking
Workflow Management
Workforce Management
Work Order Management

Clockwork IT Integrations

Sage 200

Sage 50 Accounting

Clockwork IT User Reviews

Overall Rating

4.8

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.9

Functionality

4.5

Have you used Clockwork IT and would like to share your experience with others?

Timo S.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Reviewed August 2024

SMS and SDMobile App Review

Working with clockwork over the last few years has been great and i feel we have developed important relationships through this period. There have been times when we have had issues with the App and SMS which has led to some frustrations but I feel the systems now are where we want them to be and the staff at Clockwork have always endeavoured to solve the issues as soon as possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Staff - Everyone at Clockwork is really friendly and accommodating. For urgent issues, they react very quickly and endeavour to solve the issue as soon as possible, which for us in winter is very important. Products - through the developments we have worked on with clockwork over the last few years, SMS and the SDMobile App are now great tools for us to use in managing our operations whilst also being able to provide important job information to our customers.

Cons:

Testing - With Icewatch we have worked really hard in developing new products for SMS and the App to work for us, and Clockwork (especially Jack) have really helped in creating ideas for us. I have found that over the last couple of years with developments, things have been tested and gone live, but then when we have started to use the new developments issues have occurred. I would find it a great benefit to us, and also Clockwork themselves, if they had a dedicated QA team which tested everything before going live. This would just save time on my end. Dedicated Engineer - I think this previous winter, any requests we sent into support, [sensitive content hidden] (who has been great to liaise with) was always the one that dealt with them so perhaps this is now what Clockwork are doing. But i think a dedicated engineer in the office who deals with specific systems and clients will be beneficial to us because they have a bit more knowledge on our specific system and know what we are talking about when things go wrong. Previously to this winter, our tickets would be done by various people and I find dealing with one person is easier. Reoccurring issues - I have raised this with the team already but what sometimes is frustrating is when issues that you have raised before and been fixed, then reoccur. Also sometimes when there is an update in the system, things that were working perfectly well all of a sudden stop working. Then we have to go through the process of raising a ticket etc. so it would just help to try and prevent this from happening, especially the reoccurring ones.

Reasons for switching to Clockwork IT

Ice watch were bought by idverde and clockwork i.t's system was one we had to inherit moving forward, as that was what was in place in idverde.

Jayne P.

Verified reviewer

Environmental Services

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2024

Clockwork IT review

I have always found everyone at Clockwork IT to be helpful, competent and friendly. They understand our business and help us move our technology platform forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

they are friendly, responsive business that wants to work as a partner rather than just a supplier

Cons:

There is nothing that i would change at this time

Reasons for choosing Clockwork IT

Met our specification the best and we have developed the missing elements

Reasons for switching to Clockwork IT

Too complicated for us to use across out business

Steve K.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for more than 2 years

Reviewed August 2024

SDPro Review.

Generally happy with the software and service levels although roll outs of changes could be more thoroughly tested.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The versatility and customisation of the systems to meet business demands

Cons:

Speed is an issue, although hopefully moving to TotalCtrl will resolve this.

Joe Y.

Verified reviewer

Facilities Services

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2024

Clockwork Review

Very positive. The team are very easy to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The speed in which [sensitive content hidden] and the team are able to pick up tasks and have them completed and released to a test environment is very useful

Cons:

Couple of issues with an App that has been resolved and the work put in since with developments has certainly remedied this.

Nik T.

Verified reviewer

Environmental Services

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2024

Great Service, Great People

Excellent - we have used Clockwork since 2017, and they have been with us every step of the way with our growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A very personable approach, and always willing to try and help, especially when developing new processes. A true partnership, with very committed employees

Cons:

Potentially have spread themselves to thinly with workloads, but this has been addressed recently.

John H.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for less than 2 years

Reviewed August 2024

Executed To Perfection

Clockwork took the task, provided a solution and executed it to perfection.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Communication and Professional approach to the task.

Cons:

Nothing, from the inception of the concept to the execution of the finished product everything was spot on.

Chris A.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used monthly for more than 2 years

Reviewed August 2024

Bamboo Project

The team and support process is good for our size of a project. We have had a fair share of learnings from our side internally that Clockwork have been able to support us through.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Have a good relationship with the team working on the project.

Cons:

None to report from myself or the IT team.

Shakela H.

Verified reviewer

Warehousing