Personalized Agent Intelligent Routing (PAIR) 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
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Overview

Personalized Agent Intelligent Routing (PAIR)

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Pricing

Pricing available upon request

About Personalized Agent Intelligent Routing (PAIR)

Personalized Agent Intelligent Routing (PAIR) is an automated call routing system that uses emotion AI and voice data to match customers with agents suited for specific interactions. It is designed for call centers, financial institutions, debt collection agencies and sales organizations to improve conversation outcomes through behavioral matching. PAIR uses algorithms based on research in Natural Language Processing and Behavioral Signal Processing to optimize customer-agent pairings.

Personalized Agent Intelligent Routing (PAIR) evaluates behavioral and emotional compatibility to guide interactions, aiming to improve call outcomes and reduce handling times. Additionally, it predicts customer-agent matches that are likely to result in successful conversations across various scenarios, such as collections, sales, or customer service.

Personalized Agent Intelligent Routing (PAIR) Screenshots

Personalized Agent Intelligent Routing (PAIR) Pricing and Plans

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Personalized Agent Intelligent Routing (PAIR) Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Personalized Agent Intelligent Routing (PAIR)
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
API
Automatic Call Distribution
Call Center Management
Call Transcription
Campaign Management
Chat Transcript
Communication Management
CSAT Survey Structure
Customer Database
Customer Experience Management
Customer Service Analytics
Data Import/Export
Engagement Tracking
For Developers
Multi-Language
Natural Language Processing
Natural Language Search
Performance Management
Performance Metrics
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Sentiment Analysis
Speech Recognition
Visual Analytics
Voice Recognition
Workflow Management