DiliGenie 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DiliGenie

5.0

(2)

Pricing

Pricing available upon request

About DiliGenie

DiliGenie’s incident management module allows IT teams to efficiently log, track, and resolve incidents from a single platform. With automated ticket routing, prioritization based on severity, and real-time updates, teams can respond to user issues promptly, minimizing downtime and enhancing user satisfaction.
The change management feature provides a structured approach to managing changes within the IT environment. DiliGenie enables organizations to plan, assess, and implement changes effectively while minimizing risks.
DiliGenie’s problem management functionality helps IT teams identify the root causes of recurring incidents, allowing them to implement long-term solutions. By conducting thorough investigations and analyzing trends, organizations can reduce the likelihood of future issues and enhance overall service quality.
DiliGenie’s IT Project Management tool streamlines project execution with a centralized dashboard, customizable workflows, and real-time tracking. It supports tools for task management, resource allocation, risk mitigation, and collaboration. With integrated reporting and seamless integrations, it ensures efficient, on-time, and within-budget project delivery...

DiliGenie Screenshots

DiliGenie Pricing and Plans

Starting price: $10.00

Free Trial

Free Version

Standard

$10.00

No plan information available

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DiliGenie Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of DiliGenie
Activity Dashboard
Analytics
Calendar Management
Change Management
Change Planning
Change Tracking
CMDB
Customer Support
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Email Alerts
Email Templates
For IT Project Management
Help Desk Management
Incident Management
Incident Reporting
Issue Management
IT Incident Management
Knowledge Management
Milestone Tracking
Multi-Channel Communication
Prioritization
Problem Management
Project Management
Project Planning
Project Tracking
Real-Time Reporting
Reporting & Statistics
Requirements Management
Resource Management
Risk Assessment
Safety Incident Management
Self Service Portal
Status Tracking
Support Ticket Tracking
Task Management
Task Scheduling
Third-Party Integrations
Ticket Management
User Management
Workflow Management

DiliGenie Integrations

ManageEngine OpUtils

Clockify

IBM QRadar Incident Forensics

SolarWinds Network Configuration Manager

Microsoft Azure

Microsoft Power BI

DiliGenie User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used DiliGenie and would like to share your experience with others?

Gowri B.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Best ITSM Tool

Very good tool in less expensive, Easy to customise.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly and easy to use. All module are good.

Cons:

Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Project Management Plan and coordinate all the resources, costs and time needed to execute assignments

Simon S.

Verified reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for less than 12 months

Reviewed September 2024

DiliGenie Review

All positive! It's been a much more reliable and simple-but-full-featured platform than a few others I've worked with in my short career.

Ratings Breakdown

Ease of use

Functionality

Pros:

Creating, updating, and reviewing tickets is straight-forward and simple.

Cons:

As an admin on a small team, it would be helpful to be able to search my team members' tickets. We currently all share an account to circumvent this shortcoming, and are fine with it because it really is worlds better than our previous vendor's support portal. It does introduce security concerns doing it this way, though.

Showing 1 - 2 of 2 Reviews