hellomateo 2026: Benefits, Features & Pricing

Hellomateo is a cloud-based customer communication management platform that helps businesses manage relationships through WhatsApp and other messaging channels. It serves companies of all sizes across various industries such as retail, healthcare, fitness, optical, real estate, finance and hospitality. The platform includes a multichannel inbox that centralizes customer communications, enabling effective team collaboration through assignments and message tagging.

An AI assistant automates customer interactions while ensuring GDPR compliance. The Journeys feature allows businesses to create personalized customer experiences throughout the customer lifecycle. Tools for collecting Google reviews enhance local visibility, and a web widget increases website inquiries. Comprehensive analytics support data-driven decision making. Additionally, Hellomateo offers a mobile application to maintain customer connections on the go. Automated campaign capabilities include birthday greetings and appointment reminders.