Deskhero 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Deskhero

5.0

(1)

Pricing

Starting at $9.95 per month

About Deskhero

Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for customer service teams across various industries aiming to provide efficient and personalized support. Deskhero incorporates artificial intelligence to automate repetitive tasks, thereby improving team productivity. It has the ability to generate automatic responses to frequent customer inquiries by examining previous tickets and knowledge base articles. Deskhero consolidates existing knowledge into a single base, enabling agents to perform efficient searches through conversational queries.

The software employs artificial intelligence to understand context and provide accurate responses that align with the brand's voice. It features a user-friendly ticketing interface for managing high volumes of inquiries and internal workflows. Additionally, Deskhero allows teams to concentrate on fostering valuable customer relationships, eliminating the need for manual, labor-intensive tasks.

Deskhero Screenshots

Deskhero Pricing and Plans

Starting price: $9.95 per month

Free Trial

Free Version

Small

$9.95

per user, per month

Plan includes:

Tickets
Lists
Knowledge base
Custom fields
Forms
AI Suggested Replies
Convert PDF, Word, PPT etc to knowledge
Web scraped pages (AI knowledge)
Imported emails (AI knowledge)
Uploaded Q&A excels (AI knowledge)

Medium

$14.95

per user, per month

Plan includes:

Tickets
Lists
Knowledge base
Custom fields
Forms
AI Suggested Replies
Convert PDF, Word, PPT etc to knowledge
Web scraped pages (AI knowledge)
Imported emails (AI knowledge)
Uploaded Q&A excels (AI knowledge)

Large

$29.95

per user, per month

Plan includes:

Tickets
Lists
Knowledge base
Custom fields
Forms
AI Suggested Replies
Convert PDF, Word, PPT etc to knowledge
Web scraped pages (AI knowledge)
Imported emails (AI knowledge)
Uploaded Q&A excels (AI knowledge)

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Deskhero Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Deskhero
Access Controls/Permissions
Activity Dashboard
API
Automated Responses
Customer Communication
Customizable Fields
Customizable Forms
Data Import/Export
Help Desk Management
Inbox Management
Performance Metrics
Prioritization
Real-Time Analytics
Role-Based Permissions
Search/Filter
Single Sign On
SSL Security
Support Ticket Management
Ticket Management
Website Integration

Deskhero User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Deskhero and would like to share your experience with others?

George W.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Deskhero was not mature when we started, but now it has everything we needed.

We were looking for an AI platform that is easy to setup and doesn't charge per support case resolution. Some scenarios we were used to before were not supported but we managed to find workarounds for most of them so overall we were satisfied.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We particularly enjoyed the easy setup, quick learning curve and the time it saved to our multiple support teams.

Cons:

There were some hiccups at the beginning but most of them were promptly addressed by Deskhero developers.

Reasons for choosing Deskhero

Price/value/functionality ratio. Easy onboarding.

Reasons for switching to Deskhero