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Maqsam

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Overview

Maqsam 2026: Benefits, Features & Pricing

Wondering if Maqsam is right for your organization?

Our Contact Center Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Maqsam
Maqsam
4.5
(11)

Pricing

Starting at $45.00 per month

About Maqsam

Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries such as healthcare, eCommerce, finance and telecommunications streamline customer support operations and handle sales tasks.

Maqsam offers a customizable interactive voice response (IVR) system. The tool also provides reporting and analytics capabilities, allowing users to create customized dashboards to track key performance metrics. Maqsam's automatic speech recognition feature converts call recordings into searchable text.

Maqsam Screenshots

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Maqsam Pricing and Plans

Starting price: $45.00 per month
Free Trial
Free Version

Seat Plans Telephony

$45.00

per user, per month

Plan includes:

  • Free Setup Fees
  • Local Phone Numbers
  • Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
  • Fully Customizable IVR
  • Full Custom Reporting
  • Export Data
  • APIs and CRM integration
  • Lowest Calling Rates
  • Unlimited Concurrent Calls
  • Auto Dialer
Read More

Seat Plans Telephony & Messaging

$50.00

per user, per month

Plan includes:

  • All Telephony & AI Features
  • Lowest Messaging Rates
  • Whatsapp Business Account
  • Template Messages
  • Auto-Messaging Response

Enterprise

Pricing available upon request

Plan includes:

  • All Telephony, AI & Messaging Features
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Maqsam Features

  • Popular features found in Contact Center
    Agent Interface
    Chatbot
    Computer Telephony Integration
    Queue Management
  • More features of Maqsam
    Access Controls/Permissions
    Activity Dashboard
    API
    Auto-Dialer
    Automated Routing
    Call Center Management
    Call List Management
    Call Monitoring
    Call Recording
    Call Routing
    Call Transfer
    Campaign Management
    Chat/Messaging
    CRM
    Customer Communication
    Customer History
    Customizable Reports
    Dashboard
    For Sales Teams/Organizations
    IVR
    Machine Learning
    Mobile App
    Monitoring
    Multi-Channel Communication
    Multi-Language
    Natural Language Processing
    Performance Metrics
    Real-Time Analytics
    Real-Time Data
    Real-Time Monitoring
    Real-Time Reporting
    Reporting/Analytics
    Reporting & Statistics
    Role-Based Permissions
    Search/Filter
    Sentiment Analysis
    SMS Messaging
    Speech Recognition
    Surveys & Feedback
    Tagging
    Third-Party Integrations

Maqsam Integrations

Pipedrive
Pipedrive
SalesLoft
SalesLoft
Freshdesk
Freshdesk
Zoho CRM Plus
Zoho CRM Plus
HubSpot CRM
HubSpot CRM
Zendesk Suite
Zendesk Suite

Maqsam User Reviews

Overall Rating

4.5

Ratings Breakdown

5

64%

4

27%

3

9%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.7

Functionality

4.6

Have you used Maqsam and would like to share your experience with others?

JO

Jennifer O.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Maqsam Pros and Cons

5

My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them
Cons:
sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile

Read More

qj

qais j.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Office or via phone call

5

Great platform to enhance and control the customer service and the employees

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
5
Functionality
icon
Pros:
Great KPI's , applications on IOS and android , AI emojis
Cons:
No Hotline number , but over all all things are great

Reasons for choosing Maqsam

easy , more features and the whole team are well trained on it

Read More

Kk

Karima k.

Verified reviewer

Banking

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Not good at all.

3

Not good at all For me, it has many problems.

Ratings Breakdown

3
Ease of use
3
Value for money
4
Customer support
3
Functionality
icon
Pros:
It records calls, and we can listen to them after the call without needing to be an admin.
Cons:
*It disconnects frequently during calls, regardless of the internet strength. *The client cannot call back and be redirected to the person they initially spoke to. *The sound is delayed.

Read More

EE

Eslam E.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Calling Improvements

4

good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software

Ratings Breakdown

5
Ease of use
4
Value for money
4
Customer support
5
Functionality
icon
Pros:
the useful interface for calling and the useful dashboard
Cons:
quality of the ongoing calling for some African countries

Read More

SA

Sami A.

Verified reviewer

E-Learning

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Maqsam review

5

We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the easiest solutions out there.

Ratings Breakdown

5
Ease of use
5
Value for money
4
Customer support
5
Functionality
icon
Pros:
Everything you need in one place, the calls, the recordings, a Summary and a transcript and much more.
Cons:
a little bit expensive but once you get to use all the features included you understand why.

Read More

AG

Abdalrahman G.

Verified reviewer

Food & Beverages

10000+ employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Maqsam Feedback

4

As a cx specialist I've used various dialers without mentioning names but Maqsam was the best of them all until now even though the other dialers are well known.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The easy way to use it, the way I can check, review, and see my calls easily and track my calls even download it also the AI part which indicates how the call was going through an emoji
Cons:
I can't edit the number on the mobile app, I've to remove the whole number and re-write it from the beginning!

Read More

AA

Ahmed A.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Appreciate your care and support

5

Awesome system and i already recommended to everyone looking for smooth and non stopping service

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Customer service team and quick response and resolve the issues
Cons:
Account manager quick response and support

Read More

MF

Mahmood F.

Verified reviewer

E-Learning

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2024

Watad.me - Maqsam Review

5

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
5
Functionality
icon
Pros:
Support Team, one of the best support team I've contacted ever. API Integration, you can do any thing with Maqsam API.
Cons:
No thing 🔥 Every part of Maqsam built well.

Read More

NP

Narender P.

Verified reviewer

Real Estate

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Maqsam overall experience

5

Its very good experience with maqsam from last 6 months, its very rare that i have contacted maqsam team for support.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Very simple interface, easy navigation, very easy to find call recording, missed calls, abandoned calls, and Data reports
Cons:
Call Filter option, sometimes i find difficultly to find some calls from agents

Read More

SA

Saleh A.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

the quality of the voice

4

It's the best choice we have until now. However, we hope there is some flexibility in adding lists and contacts.

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
It's easy to use and the caller has friendly use view of the panel.
Cons:
The quality of the voice is bad when the internet is slow.

Read More

Showing 1 - 10 of 11 Reviews
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