Unthread 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Unthread

5.0

(3)

Pricing

Starting at $50.00 per month

About Unthread

Unthread is an AI-enabled ticketing and customer support platform that integrates with Slack. It automatically tracks conversations as tickets and uses AI to prioritize, assign and resolve them.

Unthread's key features include an omni-channel inbox that aggregates tickets and data from various sources, allowing teams to manage all incoming tickets in a unified place. Additionally, it offers automation and integration capabilities, enabling users to create custom workflows and connect the platform with their existing task managers, customer relationship management (CRM) systems and other tools.

Unthread Screenshots

Unthread Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per user, per month

No plan information available

Pro

Pricing available upon request

No plan information available

Enterprise

Pricing available upon request

No plan information available

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Unthread Features

Popular features found in IT Ticketing Systems
Activity Dashboard
Change Management
Help Desk Management
Incident Management
Problem Management
Reporting/Analytics
Self Service Portal
Support Ticket Tracking
Task Management
More features of Unthread
Automated Routing
CRM
Customer Communication
Knowledge Base Management
Live Chat
Support Ticket Management

Unthread User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.3

Value for money

5.0

Customer support

5.0

Functionality

4.7

Have you used Unthread and would like to share your experience with others?

Geran S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Can't live without Unthread

The team is fantastic to work with and the product has made a massive difference in how we are able to scale our Slack-based support. Any issues I raise to the team are resolved in a timely manner. They are always willing to answer questions as well. Without Unthread, I don't think we'd be able to function with our current support model.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high. On top of that, it lets us report on Slack conversations so we have an understanding of effort needed to support our customers.

Cons:

The dark mode is a bit odd in the web UI. I do wish they had some more integrations, but none of the ones I want are mission critical.

Reasons for choosing Unthread

Unthread better fits with our support model and how we wanted to provide support via Slack

John S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Unthread helps us scale and manage our customer support

Overall, a great team to work with! Highly recommend!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We offer our customers a dedicated Slack channel as a way to interact with the team, ask questions, and submit support requests. Before Unthread, we manually tracked inbound support requests but this quickly ran into challenges and it wasn't always clear what the latest status was or who was responsible for a particular ticket. Now Unthread gives the entire team visibility into the status of specific support requests and helps us meet our support SLAs. Initial installation was a breeze and it has a lot of configuration options which makes it easy to customize to our specific organization. The dashboarding and reporting features give us insights into common trends across our support function which we analyze as a team on a quarterly basis. Unthread is a core part of our daily operations.

Cons:

No complaints. The Unthread team has always been very responsive to our feedback and the few issues that have surfaced have always been resolved quickly.

Reasons for choosing Unthread

Better Slack integration and customization for our support requirements

Mike K.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Reliably automates an otherwise time-consuming, error-prone workflow

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unthread is our source-of-truth ticketing system for all customer issues, questions, and bug reports. Through Unthread's automation, I can trust that any customer interaction automatically creates a ticket so that nothing slips through the crack. Unthread's product and developer teams are extremely open and responsive, and have fixed things like some initial UI/UX inconveniences almost instantly.

Cons:

Had some minor UI/UX inconveniences early on, but per above the developers took care of that almost instantly.

Showing 1 - 3 of 3 Reviews