Helpdesk 365 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Helpdesk 365

5.0

(1)

Pricing

Starting at $19.99 per month

About Helpdesk 365

Helpdesk 365 is a SharePoint ticketing solution integrated with Microsoft 365, enhancing helpdesk operations by managing support tickets within the familiar environment. It features smart automation for categorizing, prioritizing and assigning tickets.

The intuitive interface allows easy ticket creation, monitoring and management in Outlook, Teams and SharePoint. Customizable workflows let organizations tailor the system by defining ticket statuses and escalation paths. Comprehensive reporting and analytics provide insights into ticket volumes, response times and staff performance, helping refine helpdesk services.

🌟Top-rated helpdesk software with top features and easiest UI/UX:
1.(Multiple AI-Integrations)
2.(Custom Forms)
3.(Microsoft Ecosystem Integration)
4.(Modern View)
5.(Chatbot Bubble 365)
6.(Ticket Splitting & Merging)
7.(Multilevel Sub-service)
8.(Multiple SLA choices)
9.(Condition-based columns)
10.(Rules & Automation)

➡️Get Started Today: Go to our website (apps365.com/best-helpdesk-ms-teams-sharepoint-ticketing-system/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full ver...

Helpdesk 365 Screenshots

Helpdesk 365 Pricing and Plans

Starting price: $19.99 per month

Free Trial

Free Version

Standard

$19.99

flat rate, per month

Plan includes:

25 ticket requesters
2 Support tickets per year
Custom request types
Mobile responsive
Multiple roles
Smart notifications
Self Service web forms

Plus

$29.99

flat rate, per month

Plan includes:

50 ticket requesters
Unlimited support tickets
Service fields
Dashboard
Canned responses
Custom signatures
Custom ticket status

Premium

$49.99

flat rate, per month

Plan includes:

Unlimited ticket requesters
Customer satisfaction Surveys
Create & update ticket from emails
Email templates
Auto assign tickets
Auto close tickets
Auto capture email attachments

Enterprise

$69.99

flat rate, per month

Plan includes:

Kanban View
Escalate Level 1 & Level 2
Multiple SLA choices
Create Sub tickets
Service and sub-service fields
Auto escalate tickets
Ticket due date reminders

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Helpdesk 365 Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Helpdesk 365
Activity Tracking
AI Copilot
Alerts/Notifications
Analytics
API
Asset Lifecycle Management
Automated Responses
Benchmarking
Change Management
Chatbot
Chat/Messaging
CMDB
Configurable Workflow
Configuration Management
Contract/License Management
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Email Management
Email Templates
Help Desk Management
Incident Management
Inventory Management
IT Asset Management
IT Risk Management
Knowledge Base Management
Live Chat
Localization Automation
Mobile Access
Mobile App
Performance Metrics
Personalization
Prioritization
Problem Management
Procurement Management
Project Management
Real-Time Chat
Real-Time Reporting
Release & Deployment
Release Management
Remote Access/Control
Reporting & Statistics
Scheduled/Automated Reports
Search
Secure Data Storage
Service Catalog
Service Reporting
Single Sign On
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Ticket Management

Helpdesk 365 Integrations

Microsoft 365

Microsoft SharePoint

Microsoft Entra ID

Sharepoint Security Sync

Microsoft 365 Help Desk Ticketing System

Microsoft Outlook

See all 22 integrations

Helpdesk 365 User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

Have you used Helpdesk 365 and would like to share your experience with others?

Mohammed Hareez S.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Helpdesk 365

My overall experience with helpdesk 365 is good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

we use helpdesk 365 to create IT tickets and its good

Cons:

the least i like about this is its bit slow

Vendor Response

Thank you for sharing your experience with Helpdesk 365! We're glad to hear that it has been useful for your IT ticketing. We appreciate your feedback regarding the speed and understand how important efficiency is for your workflow. Our team is always working on optimizations to enhance performance, and we will take your input into account for further improvements. If you ever have any suggestions or need assistance, feel free to reach us anytime. We are always there to ensure you have the best experience with Helpdesk 365!

Replied February 2025

Showing 1 - 1 of 1 Reviews